Customer Service Technical Support

Tomasz M Bajorek

**** * ********* *** 1-773-***-**** (C)

Chicago, IL. 60622 **************@*****.***

Summary of Qualifications

I am a committed and self-driven individual with the determination and enthusiasm to excel in any professional setting. With a decade of extensive experience in the Chicago Public Schools and 21st Century Kids, I have served as an IT professional, assuming various clerical, administrative, logistical responsibilities and have provided exemplary client/customer service to students, parents, staff, administrators, and vendors. My expertise encompasses computer system administration, troubleshooting software and hardware issues, user support, as well as proficiency in Windows Server, Chrome, Apple OS, IOS, and asset management. Additionally, I am highly skilled in utilizing MS Office products such as Word, Excel, PowerPoint, OneNote, Teams, OneDrive, and Outlook. Work Experience

Chicago Public School (CPS) – Chicago, IL

• Technology Coordinator (Feb. 2014 to present)

o Successfully executed the migration of a school's infrastructure from a private domain to INSTR, utilizing new WIN10 images.

o Implements and oversees Group Policy implementation for students and staff, encompassing printer management, redirected desktops, and file access. o Manages the operation and maintenance of current servers, including application and file servers via Hyper-V technology.

o Ensures system backups are conducted and implements effective disaster recovery procedures. o Creates user accounts and assigns appropriate rights across various computer systems. o Establishes and monitors storage management, employing robust disaster recovery skills. o Effectively manages a fleet of iPads and Macs (350 devices) using Apple Configurator

(previously Apple Configurator & Airwatch, now Apple Configurator 2 & Jamf Pro). o Effectively oversees the management of all Chromebooks (1050 devices) using the Google Admin Console (GAC), including setting organizational unit (OU) policies, extension installations, and utilizing GoGuardian for policy enforcement. o Ensures that all school equipment remains fully compliant with the district's compliance server, maintaining a 100% compliance rate in order to monitor, measure, and mitigate risks. o Prioritized the management of the school's previous server, which encompasses Active Directory, DNS, File Server, Application Server, Hyper-V, and Group Policy Management. o Handles electronic entry door systems, assigning user rights and managing key fobs for 4 doors and 110 users.

o Proactively identifies potential issues and collaborates with relevant stakeholders to resolve them.

o Installs and configures network software while troubleshooting any network-related issues, working closely with the school and district to coordinate solutions. o Effectively coordinates the integration and support of LAN and WAN systems with district technology offices, diligently identifying and documenting problems, and engaging appropriate resources to resolve issues.

o Expertly troubleshoots various on-site technology equipment, including printers, copiers, iPads, Chromebooks, Windows/Mac devices (250 devices), projectors, interactive display panels, peripherals, and software-related issues.

o Takes charge of all testing device preparation and provides comprehensive teacher training on testing software usage.

o Formulates and executes technology maintenance, upgrade, and replacement schedules, taking into consideration device lifecycles and financial constraints. o Establishes and maintains databases as needed and as it aligns with organizational requirements.

o Consistently generates technical user documentation that is easily comprehensible, facilitating technology-oriented professional development workshops for teachers, staff, and other stakeholders.

o Provides comprehensive instruction on essential technology skills to students, teachers, staff, and vendors within classroom settings.

o Delivers training sessions to staff on various office technologies, including fax machines, network printers, copier machines, scanners, large format printers, intercom systems, and more.

o Provides prompt and effective technology resolutions to diverse stakeholders, including students, parents, staff, vendors, and district supervisors. o Maintains comprehensive inventories of equipment and supplies, taking proactive measures to place timely orders as needed.

o Takes charge of managing a vast array of assets, totaling over 3000 with an estimated value of

$650,000, utilizing the asset management software Tipweb, and consistently achieving a 100% compliance rating during district inventory audits. o Ensures accurate tracking of warranty information and coordinates with vendors for equipment warranty services.

o Develops and maintains the school's website and manages social media networks. o Maintains and manages all software applications and associated licenses. o Supervises and assigns tasks to the school's Field Service Support (FSS) technicians. o Effectively strategized and implemented the distribution of over 500 CPS chrome devices to students amidst the Covid-19 outbreak, playing a crucial role in bridging the gap between online learning and in-person education. Additionally, provided valuable technical support to students, families, and staff, both in-person and remotely, ensuring seamless connectivity and optimal learning experiences.

o Conducts regular meetings with the technology team and administrators to discuss ongoing technology improvements.

o Mentored new technology coordinators by offering guidance on technical matters and facilitating the development of detailed processes.

o Frequently handles the movement of electronic equipment weighing 20-50lbs to meet the demands of the school.

o Conducts light electrical work, including rewiring plugs and soldering, as necessary. o Remains abreast of technological advancements in order to enhance the work environment. 21st Century Kids LLC

• Assistant Director, Technology Operations & Aftercare Specialist(Jun. 2012 to present) o Overseeing the implementation of instructional technology in after-school programs. o Configuring and setting up classroom technology. o Conducting system reimaging and software configuration. o Offering technical support to staff members and administrators. o Managing and updating company equipment, including projectors/AV equipment, Windows and Android devices, 3D printers, robotics equipment, and telecom devices. o Organize program materials for lessons and activities, as well as document attendance, incidents and other observations.

o Organizing program materials for lessons and activities, while documenting attendance, incidents, and other observations.

o Assisting in the design and implementation of educational plans and programming. o Responding promptly and efficiently to parent and staff concerns and inquiries. o Delivering enriching daily curriculum to engage children in academic and social character- building activities that complement their school day learning, such as chess, animation, video game building, electronic classes, robotics, etc.

o Performing light electrical work, including rewiring, soldering, and equipment rebuilding. o Providing clerical support and various forms of assistance to staff as needed. o Maintaining a clean and orderly facility appearance on a daily basis. Hair Care Salon and Spa – Chicago, IL

• Operations Assistant and Beauty Tech, (Sep. 2011 to Jun. 2012) o Effectively handled customer appointments, inventory management, and supply coordination, alongside the creation, organization, and execution of retail displays and promotional programs. o Proficiently processed cash and credit transactions, ensuring accurate reconciliation of the cash register and daily credit card batch transactions. Chicago Board of Elections

• Election Judge (Feb. 2010 to Jun. 2012)

o Safeguarded against fraudulent voting practices and oversaw the operations of an electronic polling location, serving as the designated technician for electronic polling machines. o Assumed responsibility for the proper opening and closing procedures of the polling location, while accurately interpreting and enforcing election laws within the polling precinct. Additional Accolades

• Fluent in Polish and English language with limited capabilities in Ukrainian.

• Local School Council Member from 2018-2023 (current). LSC members are tasked with approving the school’s budget; developing and monitoring school improvement priorities and goals; selecting the principal and evaluating his or her performance.

• Secretarial Services (Assistant) at Amundsen High School, National Honors Society Member 2011. Education

University of Illinois, Chicago, IL

• Bachelor of Liberal Arts and Science (2011)

Roald Amundsen High School, Chicago, IL

• International Baccalaureate Program & National Honors Society (2008-2011)

• Graduating Class Rank: 6/346 Cumulative GPA 4.85/5.0

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