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Customer Service Mental Health

Location:
Etobicoke, ON, Canada
Posted:
August 01, 2023

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Resume:

Ozonwanji Ada

**** ******* * *******, ******* 587-***-**** adynp4@r.postjobfree.com

PROFILE SUMMARY

• Experienced Facilitator with 5+ years’ experience in adult learning environment, Workshop facilitation, program coordination/management, Career counselling, Rehabilitation services, consulting and managing stakeholders.

• Excellent Leadership and supervisory skills with ability to coach, assign work/task, train, hire and manage performance within a team of 5- 15 staff members.

• Strong communication skills (both verbal and written) with an exceptional ability to facilitate webinars, events and conferences to diverse population both international and national level.

• Excellent presentation skills with the ability to facilitate team meetings, webinars, workshops, and training for the organisation.

• Expertise in working with innovative technologies and teaching adults’ ways to adapt to new technology.

• Proficient in Microsoft Office suite (MS Word, Excel, PowerPoint, Microsoft teams), LMS, photoshop, storyboard, LinkedIn, Salesforce, Miro and zoom. SKILLS

Curriculum development Project based learning Customer service Innovation coaching and mentoring adult learning

Facilitation Technology Integration Project management PROFESSIONAL WORK EXPERIENCE

Employment Consultant /Facilitator May 2021- Current ACCES employment- North York, ON

• Facilitated sessions for more than 50+ adult learners with various backgrounds that included finance, healthcare, IT, sales and marketing .

• Analysed and prepared learning materials and practiced multiple delivery methods to engage learners in learner centric environment

• Developed and facilitate 3 workshops and seminars weekly, that covered skill- assessment, networking, interviewing, resumes, use of the internet in a job search, and explored alternative careers for client.

• Remained current to incorporate technology enhanced learning through us of LMS and deployed web quest, story bords, Miro and wiki

• Developed and Managed curriculum for healthcare bridging program cohorts of 20 clients in the medical profession which was in collaboration with Centennial college and PHSA

• Co-facilitated weekly business communication sessions with centennial college and U of T mentors.

• Facilitate weekly webinars, educative workshops for external stakeholders to increase partnership and job placements for clients within the healthcare industry.

• Collaborate with team to develop, organize mentoring programs, job fairs and hiring events

• Conduct intake assessment and interviews and refer client to licensure resources.

• Coach client on Canadian labour market, community resources, government programs, job search techniques, career development and issues relating to unemployment.

• Collaborated with team to Implement e-learning modules on TLMS and skill build for client to gain skills within their professional sectors and industries.

• Act as a liaison to provide resources to client and employers while facilitating pre-arrival employment workshops, speed mentoring events and webinars to more than 200 clients outside Canada through zoom and Brazen platform.

• Collaborate with hiring managers and recruiters to facilitate mentoring and virtual hiring workshops to clients.

Training and Community Support Coordinator Mar 2019 – Feb 2022 Independent counselling Enterprise - Calgary, Alberta

• Planned organization operations such as workshops, meetings, proposals and supervised about 30 team members and 5 individual programs/projects.

• Conducted new employee orientation sessions, providing an overview of company policies and procedures.

• Developed and implemented a new onboarding program that reduced new hire ramp- up time by 25%, resulting in increased productivity and decreased costs.

• Created and delivered customized training programs for multiple departments, resulting in a 20% increase in employee engagement and a 15% increase in employee retention.

• Conducted needs assessments and identified skill gaps, resulting in the development of targeted training programs that increased employee performance by 18%.

• Provided client centered training to staff and implementation education based training for staff based on clients disabilities needs and risk .

• Provided 1:1 counselling meeting with families, guardians and client with schizophrenia, FASD and mental health break down through phone calls and face to face meeting. Program Assistant for women mentorship Program Jan 2017 –Aug 2017 Cooperative Development Foundation of Canada - Ottawa, ON

• Recruited international professional women globally from countries such as (Nepal, Philippines, Ghana,

• Kenya and south Africa) for the mentorship program

• Processed all general administrative responsibilities including editing and writing biographies for participants

• Processing of expenses and insurance for participants

• Facilitated workshop, planned event, and booking of flights, meals for the program Human Resource /Recruiter July 2017- Dec 2017

Novotel, Ottawa ON

• Updated handbooks, policies, and organizational charts as needed to ensure they are up to date

• Participated in career fairs and association conferences to recruit high talent.

• Evaluated enlisting procedures, pre-employment assessments and hiring processes to accommodate all state and federal rules.

• Facilitated trainings in business communications for leaderships and frontline staff

• Educate frontline staff on Health and safety precautions and updated newsletter boards monthly

Mental health awareness presenter/ Facilitator (Volunteer) Sept 2015 – Mar 2017 Carleton university- Ottawa, ON

• Collaborated with professor and fellow student to develop content for brain awareness week

• Facilitated 3 engaging sessions for high school and middle school students

• Taught students on introduction to neuroscience and adapted to needs of students EDUCATION

Bachelor of Art in Psychology 2013- 2017

Specialization in Psychology and minor in Neuroscience Carleton university -Ottawa, Ontario

CERTIFICATES

• Project Management Fundamentals (IBM Skill build) 2023

• Certified Scrum master (Scrum alliance) 2022

• Facilitator and workshop training OTEC. 2022



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