TRACY D. HODGE-BROWN

*** ***** *** ***

ST. AUGUSTINE, FL 32092

732-***-****

PROFESSIONAL EXPERIENCE:

DCH Freehold Toyota (Freehold, NJ)

BDC Coordinator/Cashier (11/2009 – 7/2022)

Booked and managed appointments for dealership service department

Answered phone calls and responded to customer inquiries and concerns

Acted as customer liaison between customers and sales/service staff

Tracked and recorded all on-line appointments

Managed all emails and phone messages regarding appointments and service concerns

Ordered any parts that were necessary for scheduled services

Informed customers of any past service recommendations and advised them of best service options

Placed customers in rental vehicles whenever necessary

Interacted with sales department on a daily basis

Trained all new coordinators

Processed payments from both sales and service departments

Balanced cash drawer and credit card machine daily

HealthSouth Rehab (Freehold, NJ)

Cash Dept. Supervisor (11/1999 – 2/2004) Cash Dept. Clerk (9/1997 – 11/1999)

Supervised staff of 12 clerks and delegated daily responsibilities

Posted all daily cash and credit payments to various patient accounts

Reconciled payments from different offices to the GL

Prepared monthly payment spreadsheets and monthly journal entries applied to GL

Performed daily reconciliation of office totals vs GL totals and researched variances

Prepared monthly reports for review by corporate office

Performed collection activity on any outstanding balances

Developed and maintained several different tracking logs in excel format

Prepared schedules, payroll and performance evaluations

Managed all start of day and end of day procedures

Performed data entry on patient accounts

Assisted other departments with their balancing procedures

Sovereign Bank of NJ (Manalapan, NJ)

Cust Svc Manager (4/1995 – 11/1997) Cust Svc Representative (6/1993 – 4/1995)

Supervised staff of 6-12 customer service representatives

Coordinated and supervised opening and closing procedures for branch

Performed monthly audits on all CSR’s, branch vault and petty cash

Prepared monthly reports detailing any CSR differences

Trained all new CSR’s in operations, sales and customer service

Prepared employee performance evaluations, schedules and payroll

Ordered all cash shipments and branch office supplies

Resolved any customer or employee issues daily

Operated teller terminal and handled customer inquiries

RELEVANT SKILLS/EXPERIENCE:

Several years of supervisory-level experience; several years of customer service experience; high volume telephone skills; Microsoft Office; high volume data entry

EDUCATION:

Manalapan High School (Manalapan, NJ) - High School Diploma (June 1993)

REFERENCES:

Provided upon request.

Contact this candidate