Project Manager Business Analyst

Ernest C.M. Curci, II, MBA, ITIL, SMAC, CHIP

Lakeland, FL

TECHNICAL PROJECT MANAGER & LEAD

SJUMMARY

I am a Driven Leader that delivers projects on time and on budget by creating a plan while eliminating any obstacles that may prevent successful implementation. With a focus on delivering technology and services using automation, data analysis and root-cause identification that drive business goals for organizational benefit. With a focus on using Agile, ITIL, PMP, IIBA and other best practice methodologies to deliver projects and services with measurable results. Creating strong relationships with various Stakeholders to meet their objectives while always being sensitive to the needs and requirements of each of them for the success of the project.

SKILLS

Project Management Managing Others Business Analysis Delivery Management UAT Scheduling SDLC Management Operations Management Software Implementation UAT Scoring JIRA Budget Planning and Reporting Metrics Reporting SQL Queries Business Requirements Documenting Business Process Mapping Business Process Improvement Business Process Consolidation

JAD Facilitation Business Process Re-engineering System Requirements Documenting

Functional Requirements Documenting Contract Negotiations Web Applications HIPAA Compliance

Accessibility Compliance Change Management

TECHNOLOGIES

Operating Systems Windows NT – Server 2012, Novell NetWare 3 - 6, HP-UX 9.0 -11.23, Red hat & SUSE Linux, AIX 4.3 -5.2, Sun Solaris 6 – 10

Server Systems MSSQL 5.5 – MSSQL 2008, Oracle 8 – 11g, VDI, Terminal Services, IIS, Apache, SQL Plus, MySQL, Ingres, Exchange 2000 & 2003,

Servers Acer, ASUS, Dell, HP/Compaq, HP C-K, IBM

Routers Cisco 1650,

Switches Cisco SR2600

Firewalls Cisco ASA 5505, Cisco PIX, Barracuda VPN

Applications Office 365, Word, Excel, PowerPoint, Outlook, OneNote, Access, Visio, MS Project 98 – 2016 and Project Server, SharePoint, Corel office Suite, ACT 6, Vignette CMS, Vignette Collaboration, Salesforce, SAP, Primavera, SalesForce CRM, Atlassian Confluence.

Tools Business Objects, Crystal Reports, PowerBI, TOAD, CampusVue, Mixie, Broadleaf, Five9, Zendesk, Digital River, Google Apps, JIRA, Cognos 10.2, Slack, Trello

Billing System App Cerillion, Quick Books 2007-2010., Sage One

Enterprise Management HP OpenView OVO 4–8, OpenView NNM 3.3-6, Tivoli TSRM 6-6.2, NetCool, Omnibus, ITCM, ITNPM, ITNM, JIRA OpsGenie, Solarwinds, Uptime Robot

Backup Software OmniBack, Legato Networker, ArcServe, Veritas Backup Exec, Acronis, Symantec

Anti-Virus Microsoft Security Essentials, McAfee, AVG, Inoculan, Symantec End Point

EXPERIENCE

4/2022 - Present – Chief Technology Officer

Chief Technology Officer/ Chief Information Officer

-Created Technology Road Map and delivered supporting technologies and Social Determinants of Health (SDoH).

-Coached and mentored staff as well as developed Processes and Procedures.

-Guided teams for the upgrade and migration to AWS Cloud utility environments (Dev, Test, Demo, Edu and Prod).

-Guided the teams and other resources for updating Application Python code from an unsupported version to the latest supported version for the AWS Cloud environments.

-Created the Training Plan and supporting documents for Customer Training for the Application with Certificates.

-Reviewed and approved Policies and Procedures for Compliance and operations.

-Coached Project Managers through Agile processes, practices, and Sprints.

-Coordinated Project and Sprint planning.

-Reviewed and provided recommendations for technology stacks and opportunities.

- Expanded Atlassian/ Jira products (OpsGenie, Service Management, Work Management, Product Discovery, and Confluence) for managing most areas of operation within the organization (HR, DevOps, Deployment, Policies and Procedures, Business Operations, Finance, Procurement, Recruitment, On Call, Design, and Compliance).

-Delivered and presented Metrics and Budget Reports.

4/2018 7/2022 – Business Consulting

Technical Project Manager & Lead

-Managing sprints for delivering Protection Services for digital products and services and creating tools for investigations and asset protection and recovery.

-Managing a team of 5 developers in 2 times zones.

-Delivering 24/7/265 support for online services and bugs and enhancements that impact the business operations.

-Assisted with strategic changes to reduce the number of tools by making enhancements to the current tools to increase efficiency and reduce costs of services.

-Provided feedback and coaching for team members and associates on other team to improve their abilities and find solutions for career planning and impediments.

8/2017- 4/2018 – Business Consulting

Auditor and Analyst

-Providing audits and business process evaluations for business operations for various national and international clients.

- Report on compliance and violations of procedures and rules for banking and financial institutions,

-Inspect operations for compliance of records and operational activities.

08/2015 – 7/2017 – JDi Data – Fort Lauderdale, Florida

Project Manager

-Providing support for projects using PMP methodologies for the scheduling of tasks and performing tasks to complete project goals and objectives. Using the concepts from IIBA for gathering requirements and developing System, Functional and Business Requirement documents to be used for developing the Traceability Matrix for UAT and System testing. The applications of UAT scorecards for the validation of system performance for meeting Business Processes. In addition to these methodologies the adherence to the application of protocols such as PCI, SOX and HIPAA to address any concerns about security and Regulatory Compliance. The use of these concepts and tools allows for projects to be delivered on time and on budget and to meet the functional requirements of the business.

07/2014 – 08/2015 – Self Employed – Lighthouse Point, Florida

Business Analyst/Consultant/ Social Media Evaluator

-Provide support and analysis for customers using various IT products. Gather client’s business requirements for creation of Business Process Diagrams and Functional Requirements. Define and implement solutions for issues and outages to restore systems to operation. Provide phone support for various customers that are experiencing malfunctions or inoperability of devices and APPs .Evaluate feeds on Social Media sites for marketing feedback and analysis. Review and recommend changes for SEO in website content.

10/2013 – 07/2014t – Keiser University, Pembroke Pines, Florida

Technology Admissions Specialist

-Conduct requirement gathering sessions with students for their educational goals. Focus on counseling students on the decision process for selecting the correct education degree program. Assist other members of staff with the understanding of Technology Programs that are most appropriate for students. Assist with completing the applications process and acceptance to the university. Managing each student as a project from initiation of meeting to decision on a program through the process of completing the degree program to graduating. Assist Program Directors and Deans with student evaluations and credit reviews. Complete all forms that are required for the student’s educational plan. Explore all potential options for student’s budget, lifestyle and schedule. Provide advice for alternative career paths. Assist counselors with better understanding of technology programs and skills required for each. Build the student plan with all forms and documents required for enrollment and Financial Aide.

2/2013 – 9/2013 – E.C Consulting, Lighthouse Point, Florida

Web Technology Consultant

-Register, build and support websites for clients. Assist with Search Engine Optimization and Adwords for website search placement and Alexa scoring. Assist with strategies to improve placement in SEO scores and backlinking. Assisted with Mobile Web building and support. Gathered requirements from clients for developing reports that provided data about performance and results for website activity. Provided analysis to clients for technology devices required for to support the business and users.

9/2012 – 1/2013 - Steven Douglas Associates, Fort Lauderdale, Florida/ San Juan, PR

Contract – Doral Bank - Business Analyst/Project Manager Banking Regulatory Compliance

- In this Project the focus was to resolve Regulatory violations identified in orders from the FDIC, FED and CBPR. From these reports a project plan was developed using MS Project 2010 that identified the tasks required to evidence compliance with the orders. Agile methods were used to adjust tasks that would require additional time or were dependent on other tasks that were delayed. The evidence was produced by the C-Suite executives and their Direct report executives. Once complete, the evidence of the task was collected and placed in SharePoint for Internal Audit to Accept or Reject. Weekly metrics status reports of progress and schedule were provided to the CEO and Board for review. The project was successfully completed in 3 months, providing the evidence that satisfied the regulators for inspection.

4/2011 – 8/2012 Columbus Communications Inc., Boca Raton, Florida

Business Analyst/Project Manager Enterprise Systems Management

-This role required the expertise of reviewing the current Business Processes and consolidating them to align the business operations across regions. Upon alignment the Use Cases or Scenarios in the application were identified for UAT and the Subject Matter Experts were identified for their role with the UAT and confirmation of the Use Case applicability. Through UAT the application was tested and any defects were identified and reviewed with the vendor for prioritization and resolution schedule. Used and supported MS Sharepoint 2007 to create users and track UAT testing results. As part of the application Business Objects and VDI were used for users to provide receipts and work orders for customers and technicians. The successful delivery in Production of the application and resulted in my assignment to Manage projects related to Network Operations. These projects included tools from IBM Tivoli for Service Management, System and Applications Management, Device Configurations, Network Performance Monitoring and Network device monitoring. During the delivery of these products the collection of devices for inventory, management and confirmation of the operation of the network and systems infrastructure.

5/2010 – 4/2011 Inaya Insurance Solutions, Deerfield Beach, Florida

Director of Operations

Preparing for a Billing System Conversion from a legacy database to MSSQL the initial process was Gathering and documenting business processes and procedures for ISO9001 compliance and to identify current and future end state. Lead and directed 5 reports in 3 different countries and provide feedback and appraisals. Provided analysis of Business Processes for continuous improvement practices for TQM activities. Developed and delivered financial and metrics reports using SQL queries and Crystal Reports to executives for continued adjustments of operations. Developed and delivered financial analysis using Excel pivot tables for sales and commissions. Created the Business Requirements Document for the migration from a legacy policy/billing management system to a new SQL based integrated system. Managed the budget forecasts and actuals for the IT and Operations. Implemented remote desktop configuration for users to access systems and servers virtually using Terminal Server. Implemented digital document management strategy and procedure to increase efficiency and accessibility of policies and other operational documents.

Conducted team using Agile Project Management concepts and practices. Create job descriptions and specifications for new and existing positions in the organization. Completed and filed state forms for corporate compliance and licensing. Managed delivery of services from vendors for IT and operational materials. Implemented procedures using ITIL Methodologies for Service Delivery and support. Used PMP methodologies to plan and deliver projects. Used ACT for contact and marketing campaigns and SQL based reports for sales staff. Used MS Project 2010 to manage project tasks and reports. Used Visio 2010 for developing architectural diagrams.

10/2007 – 4/2010 Walt Disney World Company Lake Buena Vista, Florida

Project Manager – Infrastructure Project Office

Supported a variety of strategic initiatives through the development, planning and execution of critical Information Technology (IT) projects spanning multiple applications, vendors and departments. Responsible for project management and coordination activities, including: planning, estimates, scheduling/assigning work, problem identification and resolution, communication to stakeholders, change management, and reporting of results. Managed the activities for a group of developers, contractors, and partners in support of the WDW infrastructure. Coordinated with construction project managers on the delivery and setup of servers, telephony and data equipment on new construction areas and remodeled areas. Applied ITIL methods in symphony with PMI practices to support and deliver projects and manage outsourced service providers and vendors. Develop and update Project Plans using MS Sharepoint 2003, MS Project 2007 and MS Project Server 2007. Tracked the progress and identify any deviations from the original project plan for Risk and Change control. Applied Change Management processes using Service Center and the Disney Change Control methodology. Coached and mentored other team members, Project Managers and participants in support of projects and personal growth. Provided executive reports of metrics with financials, performance, budget forecasts and actuals of the Projects statuses using Business Objects, custom SQL queries and Crystal Reports.

08/2005 – 10/2007 Walt Disney World Company Lake Buena Vista, Florida

Project Manager/ Programmer Analyst Sr. – Content Management Systems

Lead and managed the Technical Support activities for a group of developers, contractors, and partners in support of the WDW Content Management system using Vignette as the core application. Created processes for users to developed and contributed digital documents to the Content Management System. Managed vendors and contractors in support of the Content Management system. Coordinated planning, acquisition, and support for the infrastructure required for the SDLC for team members and systems that included application infrastructure components and services. Supported individual team members by coaching and mentoring them on processes and procedures that are required by the organization to gain efficiency and compliance. Assisted with approving time records and delivering financial reports using Primavera Team Player. Coordinated and assisted with the process of deployment activities for code builds and regular operational maintenance using SDLC practices including Change Control and QA activities. Made adjustments to data in the Oracle database using TOAD to resolve application issues. Created and submitted financial reports, application performance, activity metrics and reporting of team support activities using SQL queries, Business Objects and Crystal reports for leadership and executives. Provide continual forecasting and actual analysis of use and capacity of the systems to predict the potential growth and future requirements of resources that encompass the entire environment. Lead the team on developing alerting and automation to create an intelligent environment that is capable of identifying and resolving real issues and potential failures across of the elements and components that comprise the service. Created and developed automation and process improvement to reduce and eliminate application outages. Delivered the Disaster Recovery solution for the applications that my team supported. Implemented projects using PMI methodology and using MS Project to design and measure the projects progress. Provided training to customers and support team for use in concepts and applications.

05/2001 – 07/2005 The Walt Disney Company – IPNSE Lake Buena Vista, Florida

Systems Administrator Senior – Enterprise Management Systems

Providing Support for the installation, configuration and support of Windows, and UNIX Servers and applications. During the IT Transformation, I was responsible for increasing server support from 500 to 3000 servers in the Enterprise Systems Management and Remote Access design for the Infrastructure. Completely responsible for the HP OpenView Operations system, including the hardware, OS, Oracle Database and Application Monitoring, Alerting and automation of all of the corporate controlled servers. Delivered a costs savings in excess of $1 million that was recognized by modifying the license agreement with the vendor and by consolidating all east coast servers in a combined effort with WDW. Collaborated with the various support teams in identifying their alerting and automation needs and deliver intelligent solutions for their operations in addition to identifying value that could be leveraged for other related business units and teams. Created reports using SQL Plus and adjusted data in the Oracle database for device and event inventory. Coordinated with Construction Project Managers on the delivery and setup of Servers, storage, telephony equipment and data devices use for remote access and connectivity in the Data Center expansion. Created and delivered a training platform for all support teams that used the service to support their applications. Provided a training matrix that was used to measure and evaluate all teams that were to participate in the use of the tools. Developed project plans and managed all projects using MS Project and managed the delivery of all tasks and contributors executing tasks along with planning and scheduling. Provided the schedule for service levels and budgeting and charges associated with services. Developed templates and integration for applications and systems that didn’t meet specifications.

EDUCATION

2003-2005 Nova Southeastern University US- FL-Orlando

Master of Business Administration and concentration in LEADERSHIP

-Business Administration/Leadership

2001-2003 Nova Southeastern University US-FL-Orlando

Bachelors of Science

-Business Management

1992-1997 Bucks County Community College US-PA-Newtown

Associate Degree

-Computer Systems Technology

CERTIFICATIONS

Certified SCRUM Master, HIPAA Professional Certification, ITIL Service Management Foundations Certification, CA Unicenter TNG CUE 2.1 & 2.2, OpenView NNM 3.31 and 4.x, HP-UX 10.x Administrator, HP NetMetrix 4.6, Bay Networks Router Specialist, Bay Networks Hub Specialist, Internet Web Administrator, Radon Testing and Mitigation

ACHIEVEMENTS

Startup Quest Mentor – Business Startup Assistance to Professionals - 2015

Co-authored Article – Outsourcing Operations – ISDSI2008 Conference IMT, Ghaziabad, India

Co-authored Article – Golden Parachutes – OBEC 2008 Conference Oxford University, Oxford, England

Phi Theta Kappa

AFFLIATIONS

Member of Project Management Institute 2014

Walt Disney World Performance Objectives Committee 2007

Walt Disney World Workforce Diversity Council 2006

Committee Chair for Computer Associates Project Management Methodology Committee - 1999

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