Call Center Customer Service

Abeba Berhe

Edmonds, WA *****

*************@*****.***

+1-206-***-****

Work Experience

Dog Walker/Pet Sitter

Lynnwood, WA

December 2022 to Present

• Feeding, and changing water bowls.

• Providing exercise and play time.

• Cleaning litter boxes and cleaning up any other pet messes.

• Administering pet medications, if needed.

• Providing lots of love.

Business Office Associate

CARMAX - Lynnwood, WA

September 2021 to Present

• Greet customers, answer phones, transfer calls, answer questions, give directions.

• Manage the flow of traffic in the office.

• Guide customers through the paperwork with appraisal and sales.

• Handle administrative paperwork.

Operations Manager

Republic Parking NW Inc. - Seattle, WA

January 2020 to June 2021

· Manage, implement and supervise all daily parking operations.

· Organize, maintain, and reconcile various financial records.

· Assist in setup of special event parking programs.

· Maintenance of pay on foot revenue control equipment.

· Assist in collecting, recording and depositing revenues received at the facility.

· Administer and maintain lease parking program.

· Work special projects as assigned or required.

Call Center Manager

Republic Parking NW Inc. - Seattle, WA

July 2018 to April 2020

· Answered an average of 150 calls per day by addressing customer inquiries and solving problems.

· Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

· Hire, onboard and train call center personnel.

· Analyze call center data and prepare reports for upper management.

· Evaluate staff effectiveness and performance annually or on an at-need basis. Auditor

Republic Parking NW Inc. - Seattle, WA

September 2015 to July 2018

· Cashier report and revenue paperwork of every cashier

· Note and research any irregularities in revenue, cash/credit card transactions

· Surprise Cashier Audits, Pay On Foot Machine audits as assigned

· Provide training and assistance to cashiers as needed

· Report any improprieties or discrepancies to management staff and audit supervisor Education

DIPLOMA

BALLARD HIGH SCHOOL

Nursing Assistant

SEATTLE CENTRAL COMMUNITY COLLEGE

Skills

• Quick learner

• Self-motivated

• Skilled at conflict resolution

• Effective Communicator

• Detail-oriented

• Multi-line phone talent

• Excellent Team Player

• Multi-lingual (Amharic, Tigrinya)

• Administrative Experience

• Microsoft Office

• Management

• English

• Microsoft Excel

• Customer service

• Office experience

• Sales

• Supervising experience

• Microsoft Powerpoint

• Front desk

• Time management

• Scrum

• Agile

• EMR systems (Less than 1 year)

• Basic life support (1 year)

• SharePoint

• Microsoft Word

• Pet care

Languages

• Tigrinya - Fluent

• Amharic - Intermediate

Certifications and Licenses

CPR Certification

Contact this candidate