Customer Service Business Analyst

Neha Singh

917-***-**** NJ adynmy@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-driven and detail-oriented professional with a strong background in customer service roles and a passion for transitioning into Business Analyst position. Solid knowledge of business process, technology integration, and data analysis. Skilled in conducting research, identifying business operations, and providing strategic recommendations to drive organizational success. Excellent communication and problem-solving skills with a proven ability to collaborate with diverse stakeholders.

SKILLS

System Analysis

Business Analysis

Requirement Gathering

Process Mapping

Gap Analysis

Data Analysis

Agile Methodology

SDLC

UML Modeling

Use Case diagrams.

MS Visio

Communication Skills

Problem-Solving

Teamwork

EDUCATION

Master’s in Business Administration- Indian Institute of Planning and Management (IIPM) New Delhi, India

PROFESSIONAL CERTIFICATES

Business Analysis Essentials - Udemy

Agile Business Analysis - Coursera

UML Fundamentals - Simplilearn

EXPERIENCE

Barry J. Klyde MD, New York, NY Mar 2020 – Aug 2022

Customer Service Representative/ Prior Authorization Specialist

Demonstrated strong communication skills to effectively convey product information, policies, and procedures.

Reviewed and processed prior authorization requests using established protocols.

Collaborated with pharmacies and healthcare professionals to ensure accurate and timely claims processing.

Resolved customer inquiries, addressing concerns, and providing exceptional service.

Maintained detailed documentation and records in compliance with regulatory guidelines.

Stayed up to date with industry trends and changes in healthcare regulations.

HDFC Bank, New Delhi, India Feb 2016 – Jan 2018 Junior Business Analyst

Assisted in gathering and documenting business requirements from stakeholders.

Conducted data analysis to identify trends, patterns, and insights.

Collaborated with cross-functional teams to translate business needs into technical specifications.

Assisted in the development of user documentation and standard operating procedures.

Interacted with other Jr. Financial analysts who prepared data for financial and analyzed sales revenue, and tax rates for all business units.

Engaged in the preparation of the department monthly financials and annual budgets.

Prepare customer reporting about the individual accounts.

Consolidated and reconciled financial statements.

Assisted in budgeting and forecasting by analyzing the existing framework and operations.

ADDITIONAL SKILLS

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Familiarity with SQL and databases.

Strong analytical and problem -solving abilities.

Excellent interpersonal and teamwork skills.

Detail-oriented with strong documentation skills.

Ability to adapt to changing project requirements.

Understanding of Agile methodologies and SDLC.

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