Customer Service Human Resources
Resume:
Sheila Richardson
Greensboro, NC *****
*********@*****.**.***
A mentoring professional experienced in working in fast pace environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service and client satisfaction. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.
*Customer Service * Telephone Reception
*Office Equipment Operations *Human Resources
*Problem Solving *Mentoring Troubled Adults
*Filing & Data Archiving *Mentoring Inner-City Youth
*Proficient Computer Operations
Authorized to work in the US for any employer
Work Experience
Receptionist
Morningview Assisted Living Residences - Greensboro, NC June 2021 to Present
Answering the phone
faxing files
saning files
computer skills
scheduling appointments
opening and closing when shift is over
Mentor
East White Oak Baptist Church - Greensboro, NC
January 1997 to Present
· Provide extensive service and guidance to teens and adults in crisis situations through group and individual activities. Mentor and counsel at risk teens at local middle and high schools that are having problems adapting to a structured environment. Work very closely with local mental health and United Way agencies to partner with, to provide total nurturing and enabling of adults so that they can live independently.
Specimen Processor
Moses H. Cone Hospital - Greensboro, NC
January 2014 to February 2020
· Process and separate urine and blood samples then send to designated areas. Provide customer service duties.
Food Nutrition Manager
Guilford Preparatory Academy - Greensboro, NC
October 2010 to January 2014
· Oversee free and reduced lunch applications. Prepare meals. Count and deposit all money received daily. Assist line servers. Process all paperwork pertaining to cafeteria. Alternative Family Living Provider (AFL)
Community Support Services - Greensboro, NC
July 2009 to September 2012
· Provide care to mentally ill adults and children, provide transportation to and from appointments, prepare meals and provide respite care, mentoring and counseling to clients as needed. Statement Auditor
Fiserv - Greensboro, NC
June 1993 to March 2009
· Was entrusted and responsible for the confidentiality of processing civilian/business financial information accurately with a 99.9% accuracy rate. I processed and generated bank statements and copies to send to the appropriate banks. I was responsible for 24 banks all over the Carolinas and Virginia. Operated various office machines.
Administrative Assistant
Bennett College - Greensboro, NC
February 1991 to March 1998
· Provided administrative support to the Cafeteria Department while demonstrating the ability to maintain composure and work efficiently in a fast-paced environment. Preserved strict confidentiality and superb customer service.
Orchestrated special events, meeting and appointment for events held in the cafeteria. Oversaw all office operations including ordering supplies, taking inventor, bookkeeping and accounting. Education
Some College in Business
Rutledge College of Business - Greensboro, NC
August 1980 to August 1982
Diploma
Morehead High School
1975 to 1979
Skills
• A mentoring professional experienced in working in fast pace environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service and client satisfaction. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.
• Customer Service
• Telephone Reception
• Office Equipment Operations
• Human Resources
• Problem Solving
• Mentoring Troubled Adults
• Filing & Data Archiving
• Mentoring Inner-City Youth
• Proficient Computer Operations
• Accounts Receivable
• Administrative Experience
• Accounts Payable
• Bookkeeping
• Hospital Experience
• Recruiting
• Microsoft Office
• Financial Report Writing
• Office Management
• General Ledger Accounting
• Accounting
• Management
• Tutoring
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