Inderia Smith

Manager

Profile

Service-focused General manager dedicated to giving every customer

positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Employment History

Manager at Sbarro, Nassau

March 2023 — Present

• Deliver business strategy and develop systems and procedures, improving of operational quality and team efficiency.

• Develop value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

• Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.

• Oversaw receiving and display of incoming products, and seasonal rotation for sales events.

• Scheduled and led weekly store meetings for employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.

• Oversaw, trained and encouraged sales associates, promoting a culture of efficiency and performance.

General Manager at Butters Something Different Restaurant, Nassau

January 2018 — February 2020

• Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations

• Coordinate daily Front of the House and Back of the House restaurant operations

• Deliver superior service and maximize customer satisfaction

• Respond efficiently and accurately to customer complaints

• Regularly review product quality and research new vendors

• Organize and supervise shifts

• Appraise staff performance and provide feedback to improve productivity

Details

Nassau

Bahamas

242-***-****

adynm8@r.postjobfree.com

Skills

Employee Recruitment &

Retention

Business Operations

Goals And Performance

Policy And Procedures

Conflict Management

Customer Service

People Management

HR Management

Cash Management

Effective Time Management

Product Knowledge

Inventory Management

Marketing and Sales

Analytical Skills

Effective Communication

Effective Team Leader

Strategic Planning

Collaboration

• Estimate future needs for goods, kitchen utensils and cleaning products

• Ensure compliance with sanitation and safety regulations Human Resources Manager at Kennedys Construction, Nassau June 2015 — June 2017

• Developed and implement HR strategies and initiatives aligned with the overall business strategy

• Bridged management and employee relations by addressing demands, grievances or other issues

• Managed the recruitment and selection process

• Support current and future business needs through the development, engagement, motivation and preservation of human capital.

• Developed and monitor overall HR strategies, systems, tactics and procedures across the organization

• Nurture a positive working environment

• Oversee and manage a performance appraisal system that drives high performance

• Hired and trained new staff to company's brand image to ensure the best performance for each duty assigned.

Cashier & Sales Representative at Cost Right, Nassau August 2008 — August 2011

• Assisted customers with sales transactions accurately and efficiently, including cash, check, card and layaway payments.

• Created a world-class experience for customers using top-notch communication skills.

• Completed daily cash and credit sales reports for supervisors and store managers.

• Maintained the cleanliness and order of checkout areas on an hourly basis.

Education

High School Diploma, South Andros High School, South Andros June 2001 — June 2008

Certificate- Computer Repair & Building, Synergy Bahamas January 2017 — June 2017

Certficate: Industrial Relations & Contract of Law, University of The West Indies

January 2017 — June 2017

Soft Skill Management, Sucess Training Institute

January 2020 — June 2020

Nine (9) soft skill certificates:

• Resourcefulness

• Interviewing Excellence

• Effective Sales Presentation

• Proactive Thinking

• Entry Level Leadership

• Professional Relationship & Team Building

• Positive Mindset

• Work Productivity

Certification- Human Resources Consultant, IAP Career College January 2021 — June 2022

References

References available upon request

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