Customer Service Human Resources

NF

NAKISHA L FEW

adynln@r.postjobfree.com 781-***-**** Canton, Ma 02021

Personal

Statement

:

I have professional experience as a Customer Service Rep with strong communication and organizational skills, also with data entry experience and a background with health care related accounts receivable. I love to learn and I am always up to a challenge. I can work alone or with a team. I am seeking a position where I can develop and excel while giving the best to my employer.

[Job Title] maintains smooth and efficient [Type] operations through effective team leadership and management. Possesses excellent budget management, human resources and analytical problem-solving abilities. Well-versed in [Type] market conditions and agile in capitalizing on emerging opportunities. Regulatory standards

Staff leadership

Coaching and mentoring

Sales expertise

Profit and loss accountability

Customer retention

Compensation/benefits administration

Performance improvements

Rent A Center

Center Manager

10/2020 - 06/2022

Provide leadership, monitoring, training and development of coworkers in each individual location to comply with established company procedures and collections practices to achieve company sales and collection targets Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes

Locate, select, and procure merchandise for renting or sale representing management in purchase negotiations

Perform sales floor work, such as greeting or assisting customers, plan store layout and design displays

Plan and direct activities such as sales promotions, coordinating with other SouthWest Airlines Customer Service

02/2016 - 10/2021

Communicates with customers by telephone to furnish information regarding fares,schedules,routings,flights and availability of space

,finalizes sales of southwest airlines products,confirms reservations and provides information regarding ticket purchase and other special services

,all while showing compassion and empathy .

Mass General Hospital Customer Service

02/2013 - 10/2015

Answered Phones, worked front desk, did switchboard, Faxed, maintained Filing System, mail service, deliveries, called to confirm and cancel appointments, took co pays

Answered policy owners questions regarding policy coverage and changes Summary

Skills

Experience

Made minor changes on policies Gave referrals

Wakefield High School

09/1990 - 05/1993

EMPLOYMENT SERVICES, Inc

Customer service

01/0001

Professional Development Training Skills, Microsoft Windows, Word,

,basic bookkeeping and Leadership Certificate

Hi-set Roxbury, MA

GED

10/2010

Education and Training

Contact this candidate