Shaniqua Flowers

adynld@r.postjobfree.com

910-***-****

Seasonal Cigna TeleSales Rep- Magnit

Remote

August 2022-December 2022

• Effectively answered inbound customer calls for medicare enrollment fulfillments

• Worked with under and over 65 year old customers to understand needs and provide excellent customer service

• Gathered and verified all required customer information for enrollment purposes

• Mailed comparison brochures per customers request AppleCare Senior Advisor, iOS Tier 2 –Kelly Services Remote

May 2021- December 2021

• Answered inbound calls to support and technical questions for fortune 500 companies

• Assisted in troubleshooting for customer needs

• Provided superior customer service

• Always demonstrated professionalism and courtesy with customers

• Identified and solved high level technical issues with a variety of diagnostic tools

• Managed customer expectations and experience to a high degree of customer satisfaction AppleCare Advisor, Mac+ Tier 1 –Kelly Services

Remote

February 2021- April 2021

• Learned and utilized a vast troubleshooting knowledge base to drive a high level of issue resolution

• Fostered teamwork and growth by helping fellow advisors in group chat rooms

• Consistent all-round top performer including receiving CSAT Elite AppleCare Advisor, iOS Tier 1 –Kelly Services

Remote

September 2020- January 2021

• Provided high- quality customer technical support to accurately identify and resolve a wide range of hardware and software issues affecting Apple iOS devices (iPhone, iPad, iPod, watchOS, tvOS)

• Consistently updating skill set with frequently assigned self-guided training

• Maintain outstanding level of empathy and broad technical expertise, assisting a wide spectrum of customers

• Adhered to confidentiality policies and maintaining accurate documentation, while being mindful of achieving time and goal-based metrics

Customer Service Rep- Husqvarna Group

Charlotte, NC

January 2018- February 2020

• Answered inbound calls from retailers such as Lowes, Home Depot, Sears etc,

• Placed, deleted and corrected orders for retailers that sell Husqvarna products

• Made outbound calls to retailers concerning purchase orders

• Communicated with warehouses and freight companies pertaining any problems concerning orders

• Offered superior customer service

• Completed 3-month training in a 1-month span

• Received customer “service hero” within 1 month

• Received “auto tune” award for superior quality during 1st quarter TEACHER – Hoke County High School

Raeford, NC

August 2014 – June 2017

• Hoke County is a class 4A high school. While at Hoke my teaching assignments were Health and PE, Sports, And Lifetime Sports.

• Managed a stimulating classroom with up to 40 students with responsibility for teaching, testing, grading, assessment, conduct, parent communications, and coordination of extracurricular and athletic activities.

• Implemented the use of technology in the learning and physical fitness process.

• Supervised student behavior and intervene when necessary

• Succeeded in maintaining a structured classroom where students displayed mannered behavior with the eagerness to learn.

• Collaborated with teachers to ensure students’ needs were being met through all classes. ATHLETIC COACH – Hoke County High School

Raeford, NC

Varsity Assistant Head Basketball Coach 2014 – 2015 Jr Varsity Head Basketball Coach 2015 -2017

Jr Varsity Head Softball Coach 2014 - 2017

• Orchestrated individual pre-season workout plans.

• In charge of players arrival to and departure from games.

• Responsible for making sure all student-athletes met the academic requirements

• Responsible for student athlete classroom disruption cases 2

BOX OFFICE ASSISTANT- GIVENS PERFORMING ARTS CENTER Pembroke, NC

2011-2013

• Able to identify and address customers’ needs while applying detailed product knowledge and creative problem-solving

• Provide specific information regarding shows such as dates and times

• Answer customers’ questions regarding availability of tickets and chosen seats

• Punch customers’ information in ticketing systems and print tickets

• Inform customers of payment options and take payment in exchange of sold tickets

• Balance cash register at the end of each day by counting cash and ensuring that it corresponds to the amount of tickets sold

CLERICAL CLERK ASSISTANT - UNCP ADMISSIONS OFFICE

Pembroke, NC

2010-2011

• Provided clerical support to the administration department

• Receive, sort and distribute incoming mail

• Prepare outgoing mail for distribution

• Fax, scan and copy documents

• Maintain office filing and storage systems

• Mailing of acceptance letters

Education

University of North Carolina at Pembroke, Pembroke NC Bachelor of Science 2014

University of North Carolina at Pembroke, Pembroke NC Masters of Arts in Teaching 2017

Skills

• Excellent Multi-Tasker

• Customer Satisfaction Focused

• Top Metric Performer

• Strong Communication Skills

• Active Listening Skills

• Analytical skills

3

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