Thomas D. Foreman

*** * ****** ** *** ***

Washington DC 20001

adynl3@r.postjobfree.com

202-***-****

As a multi-skilled Information Technology Professional. I offer over 30 years of diverse expertise in various aspects in Information Technology network infrastructure, Project Management and Network Administration. I have been recognized for my success in strong relationships with subordinates, colleagues, customers and senior leaders based on trust, competency, and consistent communications. Known for fostering a cohesive and productive workplace using strong analytical skills, independent sound judgment with instinctive troubleshooting skills. I am a great communicator and possess excellent leadership abilities.

Technical Skills

Hardware Skills:

Cisco Routers, Catalyst Switches, Nexus 500*-****-**** switches, Juniper

SRX, M104, EX4300 EX4550 ASA, Palo Alto, Brocade, River Bed, EMC, HP Blade Servers. Avaya, Meridian, Lucent. Copper, Fiber cabling, SFP, T1, T3, OC3 OC12. 66,110 blocks, D Marc, LAN Closets, Riser TN, PBX Frame, Octel Voice Mail. Probe Kits, Fluke, Punch tool, Crimp tool. DSL, ISDN Wireless Access Points, CSU/DSU, VOIP. MPLS Circuits, Internet Circuits.

Software Skills:

Cisco IOS, NX OS, Juniper OS. Windows XP, NT, 2000 Vista 7/8. Windows

Server 2008/2012 Platform. Linux UNIX Platform, VPN Global Protect, Active Directory, DNS, DHCP. TCP/IP. LAN/WAN, QIP Virtual Management, InfoBlox, CiscoWorks, Scrutinizer Wan Flow, Network Node Manager. Cascade, Ehealth, Splunk, SolarWinds, Netcool, Remedy. ServiceNow, IPV4, 802.1, Putty.

Clearance: Active Public Trust

EXPERIENCE:

Wipro

May 27 2021 to March 9 2023

NOC Analyst

• Performed technical analyses of system incidents pertaining to various outages that occurred across the customer’s Enterprise network infrastructure.

• Monitoring and Prioritizing the remediation of issues in a 24/7 environment for critical events.

• Monitoring network infrastructure incident related to circuit outages, BGP, OSPF, fiber cuts, scheduled maintenance events. Assisting ISP vendors with troubleshooting and onsite testing.

• Monitoring network related issues for routers, switches, UPS power resources, firewall, servers and storage units.

• Monitoring and troubleshooting Layers 1, 2 and 3 for LAN, WAN, MAN network connectivity.

• Create and update Standard & Operational Procedures for troubleshooting efforts, installations,

configurations.

• Hardware refresh installations, upgrades, deployments, and project work.

• Data Center support, Racking, Stacking, cable management.

• DR – Disaster Recovery Events.

• NAC – Network Access Control rollout.

• Supporting DNS, DHCP and IP request via Infoblox tools.

• Providing leadership, and working independently supporting all levels in the NOC and networking environment.

• Supporting and providing direction to other teams for resolutions.

• Engaging daily with ISP vendors related to outages, repairs, Maintenance events.

• Managing ticket agents to control SLA Supporting and maintaining the network infrastructure to meet and / or succeed the customer’s satisfaction rates based on the organizational SLA’s.

General Dynamic FDIC, Arlington, VA

March 2015 to May 27 2021

NOC Analyst

• Performed technical analyses of system incidents pertaining to various outages that occurred across the customer’s Enterprise network infrastructure.

• Monitoring and Prioritizing the remediation of issues in a 24/7 environment for critical events.

• Monitoring network infrastructure incident related to circuit outages, BGP, OSPF, fiber cuts, scheduled maintenance events. Assisting ISP vendors with troubleshooting and onsite testing.

• Monitoring network related issues for routers, switches, UPS power resources, firewall, servers and storage units.

• Monitoring and troubleshooting Layers 1, 2 and 3 for LAN, WAN, MAN network connectivity.

• Create and update Standard & Operational Procedures for troubleshooting efforts, installations, configurations.

• Hardware refresh installations, upgrades, deployments, and project work.

• Data Center support, Racking, Stacking, cable management.

• DR – Disaster Recovery Events.

• NAC – Network Access Control rollout.

• Supporting DNS, DHCP and IP request via Infoblox tools.

• Providing leadership, and working independently supporting all levels in the NOC and networking environment.

• Supporting and providing direction to other teams for resolutions.

• Engaging daily with ISP vendors related to outages, repairs, Maintenance events.

• Managing ticket agents to control SLA Supporting and maintaining the network infrastructure to meet and / or succeed the customer’s satisfaction rates based on the organizational SLA’s.

ExxonMobil Corporation

Fairfax VA

August 2010 to March 2013

Voice Network Technician

• Supported and maintained an international enterprise-wide network environment.

• Implementation performed on the infrastructure including software, hardware architecture and designs of the Cisco Hardware schematics.

• Executive exposure within the organization that required a thorough level of competency for a large scale telecommunication facility.

• Implementing hardware changes to voice and network infrastructure.

• Performed exercises that incorporated VOIP conversions, network cutovers, wireless access points, DSL, ISDN, T1 T3 Circuits lines prior to implementing

• Trouble shooting, repairing digital and analog phone lines including the 66 110 block., Octel Voice Mail Replacements, Nortel, Avaya and Cisco desk phones. Performed routine client moves, line additions and configuration changes to the desk phone.

• Understanding and articulating Local and wide area information to the novice customers for reporting purposes.

• Assigned to tiger teams to assist in the design, configuration and installation of the network closets including setting up Cisco routers, Catalyst switches, and SAN Storage units. Afterwards, establishing connectivity, installing Cat5 E crossover cables, Remote access port configuration, and Fiber uplink connectivity. Worked with hardware technicians including Dell, HP and others to setup a VLAN, server equipment interface ports, setup the subnets and the DNS.

• Incorporated DHCP strategies across the LAN / WAN and assisted WINTEL technicians by setting up Telnet Putty Sessions on a laptop to access the equipment.

•Supporting and maintaining a large Data Center facility but not limited to local area

networks, power supply units, HVAC, UPS, PDU’s, generators, rise flooring, and power

whips.

• Building patch panels, Modifying, establishing copper and fiber connectivity.

Racking, Stacking, Wire structuring. Floor plans, Site surveys. Performing backups

Silo backup tape restore, onsite, off site rotation.

• Assist Network and Voice engineers with the software and hardware implementations and Configurations of new and current solutions, network conversion and cutovers.

Department of Defense

Arlington VA

December 2009 to August 2010

Desktop Support Analyst ll

• Primary technical support in a Microsoft Windows / Office environment for military and civilian personal. Performed system recovery ranging from file recovery to reimaging of workstations.

• Supported various versions of MS Office Suite and corrected Outlook Exchange profile

issues, and managed folders data recovery. Installing and configuring various software

applications.

• VPN and Black Berry activations for remote users, included account creations, reset and modifications.

• Providing phone and dispatch support to the clients both remote and in-house

Sprint Corporation

Washington, DC

March 1996 to March 2009

Client Support Analyst ll

• Primary technical support in a Microsoft Windows / Office environment for military and civilian personal.

• Providing phone and dispatch support to the clients both remote and in-house

• Performing system recovery ranging from file recovery to reimaging of workstations.

• Supported various versions of MS Office Suite and corrected Outlook Exchange profile issues, and managed folders data recovery. Installing and configuring various software applications.

• VPN and Black Berry activations for remote users, included account creations, reset and modifications.

• Managing the Sprint Break-Fix Depot including the replacement of parts, restoring factory defaults, upgrading and new installs. Assisted in setting up the clients printers, fax, scanners and reviewing the Asset Management Data Base inventory.

• Supported a large Telecommunications Enterprise Network environment. Trouble shooting issues related to LAN, WAN, DHCP, and DNS. Establishing network, internet connectivity, DSL, and Wireless support. Running Data wire traces, and building patch panels. Great deal of hands on expose supporting the unpacking and racking of Cisco routers, switches, content engines and various network devices. Assisted the network engineering teams with new device configuration.

• Integrated network printers into their environment. Working with related support groups outside vendor support.

• Providing support for a Large Nortel phone system. Troubleshooting issues related to connectivity to installations maintaining replacing parts for an Option 11 PBX phone system. Phone closets, D mark line extension for T1 circuits, ISDN lines. CSU DSU cards. Running cross wire on frame 66 and110 block. VOIP implementations, Conversions of Nortel phone system, installing new Cisco Routers for a full VOIP migration. Install and configure various models of Nortel, Cisco phones and various voice devices. Configured Cisco routers to a new full VOIP migration.

• Performed and managed various projects including new installations to End of Life Cycles for outdated desktop and network configurations.

• Primary technician for various field locations working alongside site managers and staff. Worked closely with support groups and outside vendors. Project checkpoints were assigned to me concerning preventive maintenance, and future recommendations for the environment. Proactive approach and follow ups for a customer satisfaction for ongoing and resolutions.

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