Administrative Assistant Customer Service
Resume:
SUMMARY
SKILLS
EXPERIENCE
AMANDA
SCLAFANI
adynkg@r.postjobfree.com
San Francisco, California 94110
Dedicated Administrative Professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
• Project management
• Deadline-oriented
• Meeting planning
• Mail management
• Recordkeeping and bookkeeping
• Back office operations
ADMINISTRATIVE ASSISTANT 12/2020 to Current
RMH Appliance Repair - Danville, VT
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
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Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
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Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
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Managed and updated physical and digital client account information to keep records accurate and current.
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• Shared detailed information regarding options to help customers make decisions. Supported clients by handling service requests, answering questions and acting as consistent resource.
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EXECUTIVE ASSISTANT 03/2019 to 01/2020
Essention Group Inc. - San Francisco, CA
Executed special objectives and projects in response to executive team and board member requests.
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Organized personal and professional calendars, including reminders for upcoming meetings and events.
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Opened, sorted and responded to both business and personal correspondence on behalf of CEO.
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• Conducted extensive online and phone research.
• Attended business meetings and took meeting minutes. Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.
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Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
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• Restocked office and break room supplies to maximize team productivity. SALON MANAGER 01/2016 to 02/2019
Cloud9 Salon & Spa - Nobelsville, IN
• Placed inventory orders, monitored shelf stock and tracked expenses. Trained and mentored team members to achieve optimal performance and meet challenging business targets.
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• Scheduled employees and oversaw customer appointment calendar.
• Utilized successful strategies for sales, customer service and daily operations to EDUCATION AND
TRAINING
continuously improve overall business and customer base. Sahuaro High School - Tucson, AZ
High School Diploma
05/2008
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