Shirley Keefer

*** ***** ********** ******, *************, PA 15425 724-***-****

SKILLS & LICENSES

Software: Proficient in Dentrix, Eagle Soft, Easy Dental and Carestack software suits Insurance: Coordinating and recessing of detail insurance claims and denials Collections: Conducting accounts receivable and collections from patients Reports: Monitoring and producing reports for end of month goals Scheduling: Tracking all past due patients on a re-care reactivation system Patients: Presenting dental treatment plans with financial options for patients WORK EXPERIENCE

Kraisinger Family Dentistry (Greensburg, PA) Jan 2019 – Present Patient Coordinator Jan 2019 – Present

Monitor and collect accounts receivable

Present treatment plans to patient

Collect current and outstanding insurance claims

Run end of day, end of moth and of year reports

In control of the re-care program and marketing program

Posting insurance payments

Dr. Kevin Huelsman DDS, INC (Worthington, OH) Jan 2018 – Dec 2018 Office Manager Jan 2018 – Dec 2018

Monitored and collect accounts receivable

Presented treatment plans to patient

Collected current and outstanding insurance claims

Ran end of day, end of moth and of year reports

Was in control of the re-care program and marketing program

Posted insurance payments

New Albany Family Dentistry (New Albany, OH) Jan 2016 – Feb 2017 Office Manager Jan 2016 – Feb 2017

Monitored and collect accounts receivable

Presented treatment plans to patients

Collected current and outstanding insurance claims

Ran end of day, end of month and end of year reports

Controlled vacation schedule for employees

Controlled re-care program and marketing program

Made deposits to bank

Posted insurance payments

MedVet Medical & Cancer Center for Pets (Worthington, OH) Feb 2004 – Jan 2018 Client Service Rep Feb 2004 – Jan 2018

Worked the emergency services reception desk

Triaged incoming patients

Created patient charts

Prepared exam rooms

Discussed financial arrangements

Prepared the schedule for all doctors

Experience using Intravet and Cornerstone Software Hughes & Johnston, D.D.S. (Clintonville, OH) Aug 2014 – Oct 2015 Office Administrator Aug 2014 – Oct 2015

Kept schedule full for both Doctors and Hygiene

Monitored and collect accounts receivable

Presented treatment plans to patients

Discussed financial arrangements with patients

Collected current and outstanding insurance claims

Assisted the Doctors in any other office task that needed done in a completed manner

Experience using Dentrix 6

Rosehill Dental Center (Reynoldsburg, OH) Nov 2012 – Dec 2013 Office Administrator Nov 2012 – Dec 2013

Kept schedule full for both Doctor and Hygiene

Monitored and collected accounts receivable

Presented treatment plans to patients

Discussed financial arrangement with patients

Collected current and outstanding insurance claims

Assisted the Doctors in any other office task that needed done in a completed manner

Experience using Eaglesoft software

Stonecreek Dental (Pickerington, OH) Nov 2009 – Oct 2012 Insurance Coordinator Nov 2009 – Oct 2012

Verified patient insurance benefits pre-procedure

Investigated insurance denials

Patient check-in and check out

Dr. Prashanthi Vadhi (Reynoldsburg, OH) Nov 2006 – Oct 2008 Office Manager Nov 2006 – Oct 2008

Managed staff of 12 people

Assisted in a merge of two new dental practices

Presented treatment plans and assisted patients with financial arrangements

Processed all insurance claims

Posted payments and parred bank deposits

Reviewed past due accounts and made collections calls

Processed patients’ statements

Ran insurance aging report and followed up calls to insurance companies

Closed out the day and balance for doctors

Closed out end of the month

Prepared monthly production reports and collection monitor forms Dr. Robert (Columbus, OH) Aug 2004 – Oct 2006

Recare Coordinator / Receptionist Aug 2004 – Oct 2006

In charge of the re-care system

Answered phones and checked in patients

Insured HIPAA compliance was meet

Confirmed appointments

Discussed patients’ trackers at the morning huddles

Wrote Thank You letters and organized the file room

Verified and posted insurance benefits

Tracked all 2,6,12 and reactivating patients that were past due 6,12

Assisted in marketing projects

Dr. Thomas Verhoff & Associates (Columbus, OH) July 1995 – Mar 2004 Dental Receptionist & Assistant July 1995 – Mar 2004

Front desk reception, scheduling and answering phones

Filing charts (Electronic and Hard copy)

Checked patients in and out

Conducted insurance estimates, claims and processing pre-files

Patients’ financial arrangements

Dental and office supply ordering and monitoring

X-ray badges

Closed out the day and balance for doctors

Assisted office manager in maintenance of facilities and equipment EDUCATION

School: Geibel High School (Connellsville, PA) Graduation: 1980

Contact this candidate