Customer Service Representative
Resume:
Breanna Webster
adynjy@r.postjobfree.com
St. Petersburg, FL 33705
Objective:
Results-oriented and customer-focused Customer Service Representative with 8 years of experience in providing exceptional customer support and building strong relationships. Skilled in effectively resolving customer inquiries, handling complaints, and delivering top-notch service. Seeking a challenging position as a CSR with opportunities for growth and professional development.
Skills:
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to handle difficult and irate customers with patience and professionalism
Proficient in using CRM software and other customer service tools
Strong attention to detail and organizational skills
Ability to work effectively in a fast-paced and dynamic environment
Team-oriented with a collaborative approach to work
Education:
AA - computer science engineering, HCC, 2018-2020
Work Experience:
Customer Service Representative Dart Tech 2019-2023
Assisted customers in a fast-paced call center environment, responding to inquiries and providing product information and support.
Resolved customer complaints and issues promptly and effectively, ensuring customer satisfaction and maintaining a positive brand image.
Utilized CRM software to document customer interactions, update customer profiles, and track service requests and resolutions.
Collaborated with cross-functional teams, including sales and technical support, to resolve complex customer issues and ensure a seamless customer experience.
Recognized for consistently achieving high customer satisfaction ratings and meeting or exceeding performance targets for call quality and average handling time.
Customer Support Representative CMS Nextech 2018-2019
Managed incoming customer support calls, addressing inquiries, troubleshooting technical issues, and providing product guidance.
Documented customer interactions and technical solutions in the CRM system, ensuring accurate tracking and resolution of issues.
Collaborated with the product development team to identify and report software bugs and suggest enhancements based on customer feedback.
Conducted product training sessions for customers, empowering them to effectively utilize CMS Nextech software solutions.
Assisted in creating and updating user manuals, FAQs, and knowledge base articles to enhance self-service resources.
Customer Service Associate Arizona Propane 2016-2018
Handled customer inquiries and provided assistance in person, over the phone, and via email, ensuring timely and accurate resolution of customer issues.
Processed customer orders, payments, and returns using the company's billing and inventory management systems.
Educated customers about propane safety guidelines, product usage, and maintenance procedures.
Coordinated with the delivery and service teams to schedule propane deliveries and service appointments, ensuring timely and efficient service.
Maintained customer records, updated account information, and prepared reports on customer interactions and service requests.
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