SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

Chicago, IL

adynjc@r.postjobfree.com

JALISSA L. FRANKLIN +1-205-***-****

Customer Service Supervisor

Results-oriented Customer Service Supervisor with over 12 years of experience in enhancing customer service across various industries, seeking to take next career step with a respected organization dedicated to delivering world-class service and enhancing customer satisfaction. Accomplished in leveraging performance metrics to improve customer interactions and outcomes. Dedicated leader with the ability to lead teams to process and manage large account volumes without compromising service or quality. Provide exceptional customer service

Receive deposits and loan payments

Record night and mail deposits

Cash checks, sell cashier's checks, and issue savings withdrawals BMO Harris 2021 - Present

Ensure Outstanding customer care at all times.

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Use suggestive selling techniques to sell room nights, increase occupancy and revenue

Supervise daily shift process ensuring all team members adhere to standard operating procedures.

Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Westin Peachtree Plaza 2019-2020

Basic Training

2008

High School

2004 – 2007

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Associate Banker

Front Office Supervisor

United States Air Force

Restoration Academy

Lawson State Community College

2007-2008

Ensure Outstanding customer care at all times.

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Westin Birmingham 2017 - 2019

Front Office Supervisor

Front Desk Agent

Ensure Outstanding customer care at all times.

Coordinated smooth responses to guest needs by working with housekeeping, room service and maintenance.

Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests.

Maintained a clean and well-stocked lobby, including setting up and breaking down daily breakfast services.

Hyatt Birmingham 2016-2017

Special Intelligence

Analyzed multiple sources of information in developing, evaluating, and disseminating intelligence on potential threats to U.S. and allied forces.

United States Air Force 2008-2011

CERTIFICATIONS

USAF Basic Training

ServSafe

CTA-Birmingham

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