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Customer Service Human Resources

Location:
Culloden, WV
Salary:
60,000
Posted:
August 01, 2023

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Resume:

David L. Jobe

* ******* ****

Culloden, WV *****

Cell Phone 704-***-****

adynj0@r.postjobfree.com

Objective: To further my career with a company, where my experience and abilities in self-motivation, discipline, management, organization and communication may be utilized and pertinent to the company.

Education & Accomplishments:

Bachelor of Science Degree in Business Management, January 2008, Liberty University

Yellow Belt Certification – Lean Six Sigma

Certified and experienced in Management Training Seminar Facilitation

Presidents Club Award Winner – Kelly Services

Professional Experience:

Professional Recruiter – Kelly Services

November 2022 – Present

Responsible for candidate identification and acquisition utilizing various tools and sources; Kelly internal database, external job boards, social media, local market recruiting efforts and personal networking.

Responsible for candidate acquisition, qualification and selection up to and including making determinations in conjunction with or on behalf of client’s organization. Adhere to EEOC ADA, and affirmative action guidelines.

Identify and select top talent by thoroughly assessing the candidate’s qualifications, capabilities, interests, availability, and compensation requirements.

Brand Kelly creating local market presence through the development of relationships with our client(s), local government offices, community outreach organizations and educational centers.

Create and manage candidate pipelines in alignment with ongoing and projected customer needs in order to be well positioned to quickly fill positions with highest quality candidates.

Consult with internal and external customers to gain thorough and accurate understanding of requirements from customer.

Meet and exceed activity and results standards designed to ensure performance goals are achieved.

Develop and maintain internal and external customer relationships; ensure assignments are accurate by obtaining detailed requirements from the client; understand and communicate programs and hiring procedures to customers.

Kelly Now Consultant – Kelly Services

January 2022 – November 2022

Matching candidates, that have utilized the Kelly Now App, with customers.

Recruiting duties

Talent Advisor – Supporting the talent as well as customers.

Talent Advisor – Kelly Services

April 2019 – January 2022

Talent Advocacy

Product specific career coaching, guidance, and counseling throughout the life of the employee relationship with Kelly

Talent’s dedicated point of escalation; assists with problem resolution; coordinates assistance with Recruiting Administrators and any applicable onsite client engagement teams as necessary. (payroll, benefits, end date management, and general assignment inquiries, work site changes, etc.)

Develops complete contractor talent profiles in BH and KSN.

Documents all engagement and assignment quality checkpoints, and details enhanced conversations with technical talent on value of the experience, skills acquired, and forward- looking impacts to the professional’s career.

Documents and records metrics and key performance indicators: leads, talent referrals, and redeployments of talent.

Maintains adequate levels of engagement activities as directed by the Talent Care program, and in accordance with minimums outlined by Leader.

Collaborates with recruiting and sales resources to ensure opportunities for business and talent networks are expanded. Proactively identifies business growth opportunities with additional end-users, departments, divisions, service lines, new talent, and/or new client accounts.

Take initiative to identify and respond to opportunities for improvement in the product talent experiences and assignments

Execute tasks associated with standard assignment milestones and personal performance milestones of KTEs. (Talent Recognition programs)

Assesses contractor/client Match/Fit with each contractor placement and engages recruiting and sales with feedback for any required changes, immediate or future.

Administrative & Recruiting Support

· Provide daily, weekly, and monthly reports as required by Talent Leader

Proactively identifies and implements work processes that improve speed, productivity, efficiency, cost, and/or the talent experience

Monitors and conducts engagement surveys, and executes against plans to insure we are meeting and exceeding talent expectations

Provides back up sourcing and recruiting support to product engines as necessary and secondarily to all completed talent engagement activities.

Maintains product knowledge, industry trends in concert with specialization/product assigned

Utilizes MS Word, and technical experiences to assist talent with preparing resumes and executive summaries for next opportunity acquisition

Staffing Supervisor/Recruiter – Kelly Services

January 2018 – April 2019

Customer-related service includes taking and filling orders

Managing the order life cycle, resolving problems, and developing business through customer service calls and proactively marketing candidates.

Temporary employee-related service includes recruiting, screening, hiring, training, conducting orientations, resolving problems, and managing employee relations issues

Process Lead/Supervisor – Alcon (North)

May 2016 – April 2017

Assist in the planning, organizing, supervising and directing of daily activities and schedules of production.

Manage projects and process improvements within assigned areas, all while maintaining regulatory compliance.

Assist in front line supervision, by providing leadership, training oversite, work direction for production technicians and shift to shift communication.

Operating in accordance with established policies and procedures to meet production commitments within Alcon's standards (production, quality, cost, conduct, and safety).

Troubleshoot problems regarding product quality and equipment within assigned areas.

Provides direction and correction as needed in accordance with Alcon policies.

Provides on shift and cross shift feedback on all key performance indicators.

Manage conflict and deal effectively with others in a diverse workforce.

Leads and implement continuous improvement processes within assigned area, utilizing industry known lean manufacturing principles.

Provides positive influential behavior towards change management culture.

Production Technician – Manpower/Alcon

November 2014 to May 2016

Trained in the following departments

MTF – Gen 2

HSOM

Final Edge Inspection

Unit Director – Bojangles Restaurants Inc. September 2010 – July 2013

Managing daily operations of the Restaurant, with sales in excess of $1.5 mil.

Recent accomplishments include Maintaining double digit increases over

previous years sales. Set 6 record weeks in sales.

General Management Duties

Human Resources responsibilities, including interviewing hiring, training, coaching, counseling and terminating employees.

Developing Assistant Managers for promotion to Unit Director positions.

Increasing Sales and Profitability through improving customer service, service times, quality and inventory controls.

Operations Manager - Maruti, Inc. February 2010 – September 2010

General Management Duties

Human Resources responsibilities, including hiring, training, coaching, counseling

and terminating employees.

Implemented back office management system.

Increased sales and profitability.

Field Marketing Representative - Mansfield Petroleum - Sept. 2009 - Nov. 2009

Understanding the Preferred Vendor programs offered to retail customers

Managing all “PV” programs for effective site level execution

Responsible for tracking and reporting results of “PV” programs

Operational / Marketing Coaching & Guidance

Work with Preferred Vendors to sell program to dealers

Introduction of all “PV” programs for new store openings

Implementation of accepted “PV” programs

Understanding and Implementation of all Branded Marketing Programs

General Manager, Petro Express, Gastonia, NC, July 2004 – January 2009.

Managing daily operations of a large format convenience store with annual gas and merchandise sales in excess of $10 million. Maintained double digit increases in sales for over two years. Recent accomplishments include 3rd Quarter 2008 Awards: #1 in District and Region in Merchandise Sales increase, Gas Gallons increase and Profit before depreciation. During my tenure I successfully lead the store team to winning multiple inter-store production competitions, as well as consistently maintaining the highest margin of profit in the District. I also hired, trained and promoted three assistant managers to positions as managers of their own locations.

Responsibilities include:

.Managing controllable P&L costs within guidelines set by the company

I.Cash Audits, Inventory Controls, Labor Costs

II.All aspects of Human Resources:

III.Interviewing, hiring and training employees.

IV.Improving performance through coaching and disciplinary actions when necessary .

V.Completing daily paperwork for reporting to the Corporate Office

VI.Vendor Relations - Proper stock level, signage and cleanliness of area.

VII.Assisting my District Supervisor in whatever capacity needed. Including:

VIII.Working one on one with other Managers having issues.

IX.Being available to other managers in the area while District Manager is unavailable.

X.Gathering weekly paperwork and dispersing it at the corporate offices.

XI.Checking the Area Payroll for errors and submitting it at the office.

XII.Assisting the H.R. Director in the following:

XIII.Handling the Customer Service line calls while District Supervisor was gone.

XIV.Investigating and conferring with a Manager and his Asst. Manager that were

having difficulties working together.

XV.Conducting New Employee Orientation at the Corporate Training Center.

XVI.Special Assignments including Team Leader of a Store Planogram Reset Team.

XVII.Compiled Excel based reports to assist in inventory reporting, and labor calculations, subsequently implemented company wide.

XVIII.Created procedure guide for the sale, tracking and reporting of Lottery tickets sold.

Area Manager KY/IN, Olan Mills Studios, Inc, June 1989 thru July 1997

Responsible for all aspects of managing 16 photographic studios. Planning, developing, organizing, implementing and controlling annual sales cost and operational plans, policies and program in support of Olan Mills marketing goals.

Monitor and manage proper collecting, recording, remitting and depositing of all monies at studio and area levels.

Interviewing, hiring and training the Area Supervisors and Studio Managers.

Maintaining the Areas production according to company guidelines.

Involved in demographic studies for planning purposes.

Training photographers, sales consultants, appointment secretaries, telecommunications managers and telecommunication operators.

HR Responsibilities for District.

Recruiting

Screening

Interviewing

Onboarding

Orientation

Training

Coaching

Counseling

Exit Interviews

Certified to Facilitate Zenger/Miller Management Training Courses.

General Qualifications

Proficient in Excel, Word, Bullhorn, KSN and other computer based programs.

Personal references available upon request



Contact this candidate