Sixtus Naeke

202-***-**** • adyniy@r.postjobfree.com

AREAS OF EXPERTISE

Help Desk, Ticketing System, Hardware and Software Troubleshooting, Azure, Network Security Groups, Firewalls, ACLs (Access Control Lists), Virtual Machines, Virtual Networks, Cloud Computing, Active Directory, File Permissions, Windows 10, Printers, iPhone and iPad Troubleshooting, ITIL Familiarity, ShareFile, Salesforce, Vulnerability Scanning, Vendor Management, Basic Understanding of Networking and Connection Protocols (Wi-Fi, Bluetooth, etc.), Strong Verbal and Written Communication Skills, Documentation, Familiarity with Apple Products (iPads)

PROFESSIONAL EXPERIENCE

Information Technology Audit Consultant, Amazon 02/2019 – Present

●Ensure regulatory compliance for multiple clients daily by following SOX, PCI, and HIPAA frameworks, with an exceptional track record of maintaining 100% compliance for all clients.

●Manage compliance tasks for many clients using various tools such as RSA Archer, ServiceNow GRC, and MetricStream, while achieving a 95% on-time completion rate of regulatory requirements.

●Document and track customer interactions, ensuring strict adherence to policies and procedures, resulting in consistent positive feedback from clients.

●Maintain databases for various compliance processes with an accuracy rate of 99%, reducing errors and improving compliance efficiency.

●Conduct vulnerability assessments using tools like OpenVAS and Lynis, identifying and mitigating potential threats, and resulting in successful remediation efforts, reducing client risk by 30%.

●Generate detailed reports for management with insights on technical compliance issues and recommended solutions, enabling decision-making and successful implementation of new control processes.

●Assess risks and implement controls for clients using IT governance and risk management frameworks like COBIT and NIST, reducing client risk exposure by 25%.

●Support audits to ensure 100% compliance with regulatory frameworks, identify areas for potential improvement, and create action plans for remediation, resulting in successful audit outcomes and compliance.

Help Desk Support, Signet Jewelers 01/2018 – 12/2021

●Delivering top-notch technical support and customer service to a diverse group of customers via phone, email, chat, and remote access tools

●Resolving complex hardware and software issues on Windows and Macintosh platforms, as well as mobile devices

●Collaborating with cross-functional teams and departments to ensure timely resolution of escalated issues, leading to a 35% decrease in average resolution time.

●Proactively following up with customers to ensure complete resolution of issues, leading to a 98% customer satisfaction rating

●Creating and maintaining comprehensive knowledge base articles to empower customers to self-service their technical issues.

●Exceeding service level agreements by consistently meeting or exceeding response and resolution times

CERTIFICATIONS

●Certified Information Systems Auditor (CISA)

●Certified In Risk and Information Systems Control (CISM)

EDUCATION

The George Washington University

Masters of Science, Cybersecurity and Compliance

University of KwaZulu Natal, PMB, South Africa

Master of Laws, Environment and Policy,

University of Yaoundé, Soa- Cameroon Bachelor of Law, LLB,

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