Resume

Degree in Tourism –

Reservation Executive

Personal details

Anaz Ismail

adynim@r.postjobfree.com

+971-**-***-****

Deira, Dubai

October 22nd, 1980

Male

Sri Lankan

Married

Skills

Customer Service

Professionalism

Attention to Details

Teamwork

Planning & Organizing

Languages

English

Tamil

Sinhala

Education

2005 - 2007 High Level Diploma, Travel and Tourism All Indian Institute of Management Studies,

Chennai, India

2003 - 2004 Diploma (IATA)Air Fares and Ticketing

British Council, Colombo

2005 Diploma in International Airline Customer

Service

Sri Lankan Airline Human Resources Development,

Colombo

2016 Diploma in Passenger Service Program

The Royal Brunei Airline, Bandar Seri Begawan,

Brunei., Bandar Seri Begawan, Brunei.

Employment

Feb 2022 - Present RESERVATION EXECUTIVE

Serenity Travel, Dubai

Manage all aspects of Travel operation

including reservations, travel coordination, &

customer support.

Handles tours assignment.

Control day to day operations.

Manage customer issues & disputes.

Recommended improvements to customer

service experience.

Coordinating the corporate agreement with

hotel supplies & multiple portals.

Arrange for the site visit of hotels and new

properties.

Analyze feedback for operational

improvements & product development.

2020 - Dec 2021 DATA ENTRY ANALYST

Papercut Clothing, New York

Outsource contract company for Papercut

clothing handling in

Sri Lanka. (Vista G Consult).

Analyst of the Order and Purchase Orders.

Works within deadline frame.

Created monthly reports, closed terminated

records and performed chart audits to

maintain concise records.

2018 - 2020 PROPRITOR

Flyaway Travel, Kandy, Sri Lanka

Handling walking clients and leisure accounts

selling.

Making own client-based business.

Provide advice and guidance for passenger's

queries and questions.

Works to constantly increase the market for

ticket sales.

2015 - 2017 SALES SUPPORT & SUPERVISOR

Fly Royal Brunei, Dubai

Handling travel agents, cooperate clients and

Hobbies

Football

Reading

Travelling

OBJECTIVE

To join an organization in order to

pursue a career that provides

sufficient challenge, knowledge and

potential for growth to reach great

heights in personal as well as

organizational achievements.

SUMMARY

Motivated customer service and sales

professional with 12 years of

experience as Ticket Agent in Travel

agent and Airline. Proficient in

administrative functions and Amadeus

system operations. Strong team

player and communicator recognized

for going above and beyond

established service expectations at

every opportunity. Accurate Data

Entry Clerk with 2 years of experience

in database management. Strong

organizational, technical, and

analytical skills. Maintains superior

data accuracy while using

independent judgment.

References

References available upon request.

Passengers' including frequent flyers.

Assisting passengers as well as agent 's fares,

net fare, tickets, group fare and refunds.

Hands on experience with Amadeus for reading

fares, fare rules, ticketing, reissue for date

change, frequent flyer updating, cancellation

and any further updating.

Handle client issues, enquiries and assist sales

team meetings and activities.

Coordinate with other departments such as

accounts, purchasing and dispatch.

Submitting WSR and WSM for weekly basis.

Raising quotation for window branding, mall

display, marketing, giveaways, print, electronic

and digital media.

2007 - 2014 SENIOR TRVEL ADVISOR

Kanoo Travel, Riyadh

Provide a one stop shop for all business-

related travel (flights, accommodation, and

transport) aligning ourselves to customers '

policies, processes and payment systems.

Provide advice and guidance for passenger 's

queries and questions.

Procured air tickets for employees and their

families in line with employers ' contractual

agreements.

Carried out refunds, changes and amendments

to flights, hotels and car hire quickly and

efficiently to customers' needs and satisfaction.

Arranged hotel reservation for guests,

employees and employers.

Courses

Kanoo Training Center, Riyadh, KSA.

Attended a course on passenger Development &

Communication Skills.

Amadeus, Riyadh, KSA.

Attended a course in Amadeus Fare sand Ticketing.

GTA and Hotel Bed, Riyadh, KSA.

Attended a course in Hotel booking and Rent a car. Emirates Aviation College Dubai at Galileo Sri

Lanka.

Attended course in Galileo Core systems, fare and

ticketing.

Contact this candidate