Customer Service Representative
Resume:
EL
ELISA LABOY
********@*****.*** 346-***-**** Huntsville, TX 77320
Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service
Health Codes Compliance
Excellent Judgment
Handling Difficult Customers
Team Training and Development
Anticipating Guest Needs
Service-Oriented Mindset
Food Running
Payment Processing
Safe Serving Knowledge
Licensed TABC
Inventory
Sales Expertise
Marketing and Sales Experience
Ordering Procedures
Basic Accounting
Outgoing Personality
Courteous
Able to Stand 12 Hours
Food Service
New Hire Training
Menu Memorization
OTG Houston, TX
Bartender
03/2017 - Current
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Checked identification of guests to verify age requirements for alcohol purchase.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Poured wine, beer and cocktails for patrons.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Completed regular bar inventories and daily requisition sheets. Displayed and retained extensive knowledge of liquors, wines and entrees. Wyndham Hotel Houston, TX
Bartender
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Summary
Skills
Experience
06/2014 - 09/2015 Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Poured wine, beer and cocktails for patrons.
Displayed and retained extensive knowledge of liquors, wines and entrees. Planned and coordinated special events to boost customer numbers and profits.
Magnolia Hotels Houston, TX
Bartender
02/2012 - 08/2014
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Checked identification of guests to verify age requirements for alcohol purchase.
Poured wine, beer and cocktails for patrons.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Planned and coordinated special events to boost customer numbers and profits.
Marriott Houston, TX
Bartender
06/2008 - 08/2014
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Checked identification of guests to verify age requirements for alcohol purchase.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Trained new bartenders on drink preparation and upselling techniques. Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Wyndham Hotel Houston, TX
Bartender
12/2000 - 06/2008
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Poured wine, beer and cocktails for patrons.
Completed regular bar inventories and daily requisition sheets. Collected and organized daily till totals and tips. Balanced daily registers and generated sales reports for management. Westfield High School Houston, TX
GED
05/1987
Education and Training
Contact this candidate