Customer Service Representative

Sඎඌൺඇ Wൾൻൻ

Oakland, ME *****

207-***-**** - adyni4@r.postjobfree.com

S අඅඌ

Building Customer Trust and Loyalty

Efficient and Detail-Oriented

Upselling Products and Services

Data Entry and Maintenance

Calm and Professional Under Pressure

Upbeat and Positive Personality

Understanding Customer Needs

De-escalation Techniques

Excellent Attention to Detail

Wඈඋ H ඌඍඈඋඒ

04/2020 to Current Customer Service Representative SaviLinx – Brunswick, ME

Resolved customer complaints while prioritizing customer satisfaction and loyalty. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer needs through competent customer service and prompt problem-solving.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Answered customer telephone calls promptly to avoid on-hold wait times. Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Followed through with client requests to resolve problems. Responded to customer inquiries via phone, email, and web-based platforms. Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.

Verified accuracy of customer account information and updated when necessary. Maintained 15 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns. 09/2006 to 08/2020 Manager

Decker Simmons Post 51 – Oakland, ME

Onboarded new employees, including training, mentoring and new hire documentation.

Cross-trained existing employees to maximize team agility and performance. Evaluated employees' strengths and assigned tasks based upon experience and training.

Monitored working environment, making sure it was always safe, positive setting for all employees.

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Recorded inventory sales into organization's weekly income report. Established and updated work schedules to account for changing staff levels and expected workloads.

Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Approved regular payroll submissions for employees. Eൽඎർൺඍ ඈඇ

06/1995 High School Diploma

Messalonskee High School - Oakland, ME

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