Ryan Miller

908-***-**** adyngt@r.postjobfree.com

www.linkedin.com/in/Ryan-Miller-Fort-Lauderdale

Professional Experience:

Casino Marketing Manager, Margaritaville at Sea July 2022 - June 2023

• Fostered strong relationships with players and junket representatives, significantly enhancing customer loyalty.

• Effectively generated over $2 million in casino revenue by booking more than 1,500 cabins.

• Oversaw comprehensive casino database management and streamlined payment processes.

• Revamped the casino website section, resulting in increased user engagement.

• Orchestrated a highly successful casino photoshoot, effectively bolstering brand awareness while employing precise verbiage tailored to each game offered.

• Coordinated and hosted the company's thrilling inaugural casino event—an onboard Blackjack Tournament complemented by an exclusive VIP cocktail party.

Sales Associate, Boca Walk-in Tubs January 2018 – July 2022

• Demonstrated strong sales skills by engaging inbound and outbound leads nationwide, successfully selling custom walk- in bathtubs.

• Collaborated with marketing team to optimize strategies, contributing to significant revenue growth. Casinos at Sea Specialist, Norwegian Cruise Lines Nov 2014 - Dec 2017

• Recognized with Norwegian Cruise Line's "Outstanding Achievement Award" for generating annual upgrade revenue exceeding $1 million.

• Provided exceptional VIP guest assistance, served as the announcer for Norwegians' first Poker Challenge, and featured as a model in the poker event mailer, reaching a wide audience of casino players.

• Conducted meticulous evaluation of thousands of guests' casino play, fostering valuable relationships. Senior Outbound Sales Consultant, Norwegian Cruise Line Jan 2012 – Nov 2014

• Cultivated and nurtured customer relationships, consistently driving sales and exceeding targets.

• Collaborated with travel partners to coordinate bookings for sizable groups, encompassing 8 cabins or more.

• Managed prospect lists and contributed to the development and execution of targeted marketing campaigns.

• Meticulously synchronized transfers, dining times, flights, and shore excursions, ensuring an extraordinary vacation experience for every guest.

Sales Team Leader, Barmensen Laboratories Dec 2008 - Feb 2011

• Played an integral role in expansion of company from 8 to 75 employees.

• Managed and optimized a team of 15 Telemarketer Sales Associates.

• Responsible for finalizing and processing sales orders.

• Collected and analyzed call-center statistics (sales rates, costs, customer service metrics, etc.) Education: Raritan Valley Community College Business Administration, Psychology Computer Skills: Proficient in Microsoft Office Suite (Excel, Access, Outlook, PowerPoint, Word) Languages: Spanish (Intermediate)

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