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Business Development Customer Service

Location:
Wilmington, NC
Posted:
August 01, 2023

Contact this candidate

Resume:

Ashley Soblotne

**** ****** ******** **., **********, NC 28412

910-***-**** - adyng8@r.postjobfree.com

LinkedIn Profile: https://linkedin.com/in/ashley-asbury-soblotne-56b47514 Objective

I am focused on pursuing a new career opportunity aimed at analytics and sales operations. I’m motivated to take on new challenges and driven by successful outcomes that will potentially lead to upward career advancement for an ambitious and career-conscious person where acquired skills and experience will be utilized toward continued growth with an organization that will benefit from my initiative, capabilities, and contribution.

Experience

August 2022 - November 2022

Circuit Clinical, Buffalo NY - Associate Director of Commercial Operations

● Working with IT to customize Salesforce and create a process for users (Business Development)

● Building reports and dashboards for the sales team and Commercial Management that focuses on forecasting, current pipeline, and awards/losses

● Provide monthly and quarterly metrics to Sr. Management

● Updating general capabilities and board slide decks monthly

● Creating automated custom email alerts to communicate pipeline movement and project status best

● Create and manage marketing campaigns within Salesforce

● Evaluating information resources utilized by the sales team and implementing those resources (connection) within Salesforce (Zymewire, Global data, LinkedIn Sales Navigator, etc.)

● Training Salesforce users “Best Practices” for using the CRM tool November 2017 - August 2022

Allucent, Houston TX - Sales Operations Manager

● Salesforce Administrator – managing the company’s global CRM

● CRM customization and implementation

● Generate/build reports within the CRM for multiple functional business units (BD, proposals, contracts, finance, marketing, and legal)

● Provide sales metrics on a weekly, quarterly, and annual basis

● Managing vendors: GlobalData, LinkedIn Sales Navigator, and Zymewire licenses and coordinating training for BD

● Identifying potential sales leads and BD assignment

● Project Management

● Data Integration

1

Ashley Soblotne

3311 Brushy Mountain Ct., Wilmington, NC 28412

910-***-**** - adyng8@r.postjobfree.com

LinkedIn Profile: https://linkedin.com/in/ashley-asbury-soblotne-56b47514 April 2016 - October 2017

ICON PLC, Dublin, Ireland - Business Intelligence Specialist

● Work directly with Business Development representatives to support their clients’ requests for business information

● Responsible for collaborating with Account Executives for information updates as needed

● Ensure quality, accuracy, and consistency of ICON information used for business development and marketing purposes

● Prepare responses to RFIs promptly in adherence with ICON procedures and liaise with other department managers as necessary to achieve this

● Schedule kick-off calls for strategic client RFIs

● Collaborate with ICON department heads to update service capabilities on a regular basis

● Develop and maintain an electronic library with frequently used data, information, corporate information, etc. that is accessible to all business development team members

● Proactively assist the sales team with innovative material to assist in the RFI/RFP selling process

● Designated subject matter expert for Salesforce as it relates to business development and reporting, tracking, and customization

February 2011 - April 2016

PPD, Inc., Wilmington, NC- Business Analytics /Competitive Intelligence Strategy Analyst

● 2013 CEO Performance Excellence awardee

● Generate strategic account plans for Alliance and Strategic Partnership accounts.

● Assisted in identifying $73M in potential sales opportunities from 2011- 2013

● CRO/sponsor analytics including relationships, forecasting, industry trends, identifying stakeholders, development strategies, & SWOT analysis

● Collect, document, and analyze data through business and open sources. Prepare assessments of current events based on the collection, research, and analysis of classified and open-source information for executive management

● Meet with multi-functional teams to identify information and data needs

● Assist in preparing and coordinating Executive Summaries for distribution to business unit leaders

● Assist in the identification and development of new methods/procedures for collecting targeted information

● Generate reports for business groups based on priority requirements

● Identify Pharma industry intelligence and distribute leads and other information based on territory assignments

● Identify and distribute information about CRO updates and R&D funding within Salesforce.com and other Executive level distribution groups

● Creating new accounts and maintaining competitor profiles within Salesforce.com 2

Ashley Soblotne

3311 Brushy Mountain Ct., Wilmington, NC 28412

910-***-**** - adyng8@r.postjobfree.com

LinkedIn Profile: https://linkedin.com/in/ashley-asbury-soblotne-56b47514

● Assisting with researching lost opportunities through various sources with the goal of understanding reasons for the loss and who won the business

● Training BD Representatives primarily and other staff members on “best practices” for using third-party resources for identifying information January 2010 - February 2011

PPD, Inc., Wilmington, NC- Business Data Coordinator

● Update and maintain information within Axis/SalesLogix (client information)

● Organize and participate in weekly marketing log teleconference calls (up to six calls biweekly)

● Process award/loss notices in Axis for II-IV and GCL opportunities

● Collaborate with Contract/Proposals and Business Development to ensure budget accuracy and opportunity information

● Generate and distribute marketing log reports every week

● Respond to requests from Business Development as well as other departments regarding report generation within the CRM

● Creating and presenting training materials for Salesforce.com

● Training new users how to use Salesforce.com and act as a "liaison" between Sales Operations and Business Development for identifying system problems and refresher training sessions

August 2009 - January 2010

David Kingman C.P.A., Wilmington, NC- Administrative Assistant

● Customer Service

● Office Management

● Project Management

● Scheduling meetings

● Generating monthly billing reports

● Reconcile client accounts by cross-referencing against multiple accounting software programs

● Generating and maintaining confidential client files

● Managing incoming calls and routing them accordingly

● Ensuring that required signatures are obtained and time-sensitive documentation is routed properly and completed on time

June 2009 - January 2010

Ashley Leann Interiors, LLC./DBA: Oceanfront Interiors, Wilmington, NC- Owner and Operator

● Online sales of home decor accessories and furniture

● Customer Service

3

Ashley Soblotne

3311 Brushy Mountain Ct., Wilmington, NC 28412

910-***-**** - adyng8@r.postjobfree.com

LinkedIn Profile: https://linkedin.com/in/ashley-asbury-soblotne-56b47514

● Created and maintained website access including customer traffic logs, and product popularity Attending furniture trade shows and researching wholesalers for products

● Web marketing/ emails, site-to-site partnerships with Amazon.com and Target

● Strong working relationships with manufacturers and shipping facilities

● Developed product pricing and projected revenue models

● Identifying and following competitors within the US Eastern region in terms of products for sale, pricing, locations, and shipping pros/cons

● Experience with QuickBooks for accounting and sales tracking June 2007 - August 2009

Well Care Home Health, Wilmington, NC- Executive Administrative Assistant

● Provide top-notch support to six senior-level managers

● Office Management

● Create marketing materials

● Customer service

● Generate reports for various departments and maintain spreadsheets

● Train staff members on how to use computer programs

● Maintain relationships with vendors and clients

● Organize and ensure compliance with state regulations

● Plan and lead company events

● Accounts receivable

● Develop and maintain company budgets

● Maintain a high level of confidentiality

● Observe and implement new strategies for improving inner office communication Skills

● All Microsoft Office applications with advanced experience in Word, Excel, PowerPoinnt, Expression, Lync, Publisher, and Visio

● Research and analyses

● Excellent written and verbal communication skills

● Multi-tasking

● Time management

● Analytical problem solving/critical thinking

● Goal setting

● Self-disciplined as it relates to a home-based work environment Technology Skills:

● Salesforce.com (subject matter expert)

● ISR Reports

4

Ashley Soblotne

3311 Brushy Mountain Ct., Wilmington, NC 28412

910-***-**** - adyng8@r.postjobfree.com

LinkedIn Profile: https://linkedin.com/in/ashley-asbury-soblotne-56b47514

● EvaluatePharma (subject matter expert)

● GlobalData (subject matter expert)

● LexisNexis (subject matter expert)

● GovWin by Deltek

● Axis/CitrixWeb

● WebEx

● LinkedIn Sales Navigator

● Zymewire

● Power BI

● HubSpot

● Quickbooks

Education

September 2014

Villanova University, Villanova PA - Certifications

● Essentials of Business Intelligence

● Mastering Data Management in Business Intelligence December 2006

University of Phoenix, Phoenix, AZ - M.B.A

● Masters of Business Administration

December 2002

University of North Carolina, Wilmington, NC - B.A.

● Bachelor of Arts - Communication Studies

5



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