Mukesh J Khatri

Call: 301-***-****

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Highlights:

Program Manager offering 15+ years of experience in IT infrastructure. Software Program Management, leading all phases of complex and diverse technology projects, extensive experience in managing Agile SCRUM, Kanban and SAFe (Scale Agile Framework), 12 years in managing large scale Agile, Waterfall SDLC. An effective leader directing and coordinating Information Technology Projects including scope, development, schedule, cost, risk optimization, QA, enhancements & Change Requests CRs, ensuring project delivery within scope, schedule, and budget. 12 years of management experience with Enterprise MS Project, Cobra, Project EVM. Track record of identifying opportunities, analyzing operations, developing, and delivering solutions. Excellent and effective communicator with strong presentation and analytical skills. Ability to build and maintain effective Client relationships. Status: US Citizen.

Skills:

• Excellent Program management skills. Experienced in managing multiple organizational initiatives

• Hands on experience of managing complete product lifecycle including conceptualization, Architecture, development, maintenance, and releases.

• Agile oriented approach in providing end-to-end enterprise solutions to our clients improving productivity, quality and scope.

• Passionate about process improvements. Leading innovative solutions that yield organizational gains.

• Experience in managing the Engineering teams focused to build scalable, cost-effective, event-driven and real time micro services using Queueing systems like kafka, leveraging AWS services, Docker and Kubernetes for accelerated scalability and management

Applications:

Expert in Microsoft Office, Office 365, Word, Excel, PowerPoint, Visio, Lync, Outlook, Cloud Azure DevOps, Microsoft Teams, JIRA, Confluence, Slack, Planview, Microsoft Project Sever, Tableau, SharePoint, SaaS, Iaas, Cloud AWS and AEM. Certifications:

● Certified Project Management PMP

● Certified Scrum Master

● Certified in Science of Management

● Certified in Python, C++, C#

● Cloud Data Management Capabilities (CDMC) Certification Professional Experience:

Aclara Hubbell (Smart Grid Solutions), Herndon, VA 20171 April 2015 – Present Program Manager www.aclara.com

Direct Managers for delivery of critical organizational projects. Direct team of 42 IT Professionals to deliver product solutions, and support. Oversee QA and technical infrastructure teams. Strategic Planning of business activities, implementing and execution. Report projects health to the Executive teams and assist on Project funding approvals. Utilities Companies round the globe use ProField Software tool to manage smart meter deployments. ProField is a unique workforce management tool designed for AMI rollouts. Exclusive Day route feature computes optimized routes for installation crew, accounting blackout dates, work types and travel times. Live incident reporting features are remarkable. Effective solution where Operations and Smart Grid Staff work together in real time with complete accuracy and transparency.

Providing technical and operational leadership to assist AWS projects and Utility (Gas & Electric) customers. Assisting and managing AWS cloud development, hosting, and implementation tasks across the life cycle of cloud services.

● Planned and successfully executed $15 million system enhancement projects in improving services to our Utility customers.

● Insightful knowledge of complete product lifecycle including conceptualization, architecture, development, maintenance, and deployment.

Mukesh J Khatri

Call: 301-***-****

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● Develops technical AWS project plans, proposals, reports, task order and administrative reporting. Develops and manages projects to track the onboarding of new AWS cloud adopters and the progress and status of projects for current AWS users.

● Manage development of S3 bucket and Glacier for storage and backup on AWS

● Involved in design and development of Amazon EC2, Amazon S3, Amazon elastic load balancing and cost services of AWS infrastructure.

● Managing the development of Web and Mobile applications using technologies like C++, .Net, C#, Xamarin, PhoneGap

● Follow through a scaled agile framework in providing end-to-end enterprise solutions to our clients improving productivity, quality, and scope.

● Deployed by branching core codebase and customizing to various mobile device platforms such as Android, Windows, IOS using MC67, CAT S60 and Apple IPAD.

● Implemented multi module approach to handle all services type including Electric, Gas and Water exchanges

● Manage multiple teams Development, Quality Assurance, Customer Support and Field Operations defining and tracking daily activities and overall goals for efficient performance. Fieldworks @ApexCovantage: developed and managed efficient mobile workforce management system that integrates GPS, wireless communications, digital imagery, real time communications and reporting. Mobile workforce uses a handled with a forced march workflow which eliminates the errors on the field. These workflows are configurable with a generalized xml- based workflow engine.

Successfully completed projects for following Utility Customers: Holy Cross Electric, Dominion Virginia Power, DC Water, Memphis Light Gas Water - MLGW, Fayetteville’s Hometown Utility FPWC, America Electric Power – AEP, Caribbean Utility Company, Kenergy, Ameren, Connexus, Con Edison, NY, and Owosso GEICO Insurance Company, Chevy Chase, MD June 2009 – April 2015 Scrum Master www.geico.com

Projects: SALES / BILLING / CLAIMS

SNAP, I SNAP, Quick Talk, and Billing: Exceed Billing, Rate Survey, and Claims: ATLAS, Claims Home Office SALES: Managed team of 27 associates through all phases of $5.5 million upgrade in the Sales of auto insurance software. Achieve seamless defect free migration at 7% below budget with no downtime by careful planning and strategic resources allocation. CLAIMS: Lead migration and enhancement project of Auto Claims from Legacy to Web and Mobile based ATLAS applications

Responsibilities:

● Manage and oversee the development, execution and completion of the Project using Integrated Master Schedule IMS

● Provide guidance to leverage the schedule to understand how to manage tasks and resources effectively and efficiently

● Apply change control by managing the schedule baseline process to include analyzing proposed schedules, providing required corrective actions to Management, approving a schedule to be baseline, and setting each baseline schedule on MS Project Server.

● Coordinate activities closely with PMO to assure project/program schedules and progress align with allocated budgets throughout the entire life cycle

● Identify and analyze scheduling risks and mitigation strategies with Subject Matter Experts and implement business process improvements when needed

● Leverage MS Project Server 2010 functionality to improve the scheduling lifecycle process

● Support Quality Assurance team in Configuration Management provide review and analysis of Configuration Control Board (CCB) actions

● Facilitate Scrum meetings for sprint planning, review and retrospectives hence implementing solutions and removing impediments using Scrum Methodology

● Foster open communication with product owners and managers regarding the team status. Audit sprint metrics and convey data to Product Management

● Analyze and document Change Requests CR and new enhancements

● Lead enterprise level end-to-end system or product integration testing, test strategy, test data definition, data setup, test execution and defect reporting using SoapUI

Mukesh J Khatri

Call: 301-***-****

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● Responsible for all artifacts produced within Requirements and Testing disciplines, including Stakeholder Requests, current and future state models, Use Cases, Business Rules, User Interface requirements, Requirements Mapping document for Gap analysis.

U.S General Services Administration, Chantilly, VA Oct 2007 – June 2009 Project Manager www.gsa.gov

Project: Rent Estimate Web Application

Conduct planning and operational readiness assessments to provide seamless transition into the production environment. Collaborate with the finance team to determine impact and implications of various options recommending the best course of project delivery. Ensure integrity and delivery of multiple projects with respect to time, budget and scope management. Manage resource allocation across multiple projects tracking resources bandwidth and forecasting availability in scheduling workload on upcoming projects. Manage team of 26 engineers performing design, development and implementation using latest tools and technology concepts. Communicate issues with Functional Management and following with respective teams of Development, Testing, Business Analysts and Subject Matter Experts. Design, develop and maintain documentation compliance with CMMI level 4 standards. Achieved project completion success saving 1.2 million dollars on a total of 11- million-dollar budget by strategic planning and optimizing resources throughout the project. Responsibilities:

● Develop data architecture that maximizes revenues by providing actionable, integrated data; improves productivity through strict management of data; and can be the basis for future knowledge management processes

● Conduct Schedule Risk Analysis to report and elevate delayed critical path tasks to senior leadership to assist in resolving issues

● Provide guidance to leverage the schedule to understand how to manage tasks and resources effectively and efficiently

● Establish and maintain program schedules, budgets and forecasts, reporting and analyzing Earned Value Management

(EVM)

● Establish and maintain program schedules, budgets and forecasts, reporting and analyzing Earned Value Management

(EVM)

● Prepare and maintain EVM artifacts such as: Work Breakdown Structure (WBS), Organizational Breakdown Structure

(OBS) and Basis of Estimate (BOE)

● Assesses the cost, schedule, and performance risk assessments associated with the key EVM System processes and documents risk assessments

● Assist with monthly EVM reports Contractor Performance Report (CPR) Contract Funds Status Report (CFSR)

● Compares planned value (PV), earned value (EV), and actual cost (AC) of a project, provide snapshot of the work progress in terms of budget and schedule

● Identify and analyze scheduling risks and mitigation strategies with Project Managers and transfer to the ITA Risk Manager

● Manage and oversee the development, execution and completion Integrated Master Schedule (IMS)

● Reviews, analyzes and communicate improvement opportunities for over 10 schedules, over 10,000 tasks weekly

● Prevent schedule delays by proactively analyzing and reporting delayed critical path tasks to senior leadership and assist in resolving issue

● Provide required corrective actions to for schedule to be baseline and assist with publishing baseline schedule on MS Project Server.

● Reduce Priority Project's finish variance by leading meetings to update schedules, improve task completion, and leverage resource utilization efficiencies using MS Project Server

● Coordinate activities closely with PMO to assure project/program schedules and progress align with allocated budgets throughout the entire life cycle

● Supervise a total of 26 team members developers and QA test engineers for end-to-end System Integration.

● Prepare project plan determining client and organization needs, rollout requirements, ensuring timely completion of project tasks and deliverables by prioritizing tasks appropriately and communicating issues with Project Management and team of Development, QA, Technical Writers and Subject Matter Experts Mukesh J Khatri

Call: 301-***-****

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KAISER PERMANENTE, Silver Spring, MD 20874, USA July 2005 – Oct 2007 Project Lead: Health Insurance www.kp.org

Kaiser Permanente's $3 billion Health Insurance project is the revolutionary change towards providing medical assistance to providers’ physicians and nurses the opportunity to execute business workflows organizing and integrating clinical information in consumer's medical records, prescription information, charts, and diagnosis complying with medical practice guidelines. Oversee 4 managers and 4 business divisions to upgrade 30+ servers and databases. Manage team to design security solutions that helped the organization to save $1.5 million in potential liabilities. Implemented new process improvement solution to help the IT department achieve CMMI Level 3 standards. Implement EPIC Professional Billing Resolute and Prelude modules. Implement the process to execute PB ANSI 837 Professional and Institutional claims to DIAMOND and EPREMIS application and processed Electronic Remittance ANSI 835 EPIC HL7 standards claims module for financial remittance. Design platform interface connectivity between KMATE, IB and EPIC database. Responsibilities:

● Lead in preparation of all requirements driven documentation, System Requirements Specification (SRS) and Requirement Traceability Matrix (RTM).

● Manage, analyze, identify, and report issues in the Change Request management system.

● Analyze business and functional requirements and communicate with the Client and Solution Architect team to execute the final product implementation for the Healthcare project.

● Processing Electronic Remittance ANSI 835 EPIC HL7 standards claims module for financial remittance

● Create training documentation for production support team and facilitate training on Professional Billing Modules

● Validate various workflows of Practice Management on Epic Application Modules like Cadence, Resolute professional billing, Scheduling, Lab, Radiology and Prelude

● Process HL7 messaging standards through Interfaces Broker (MQ series)

● Implement interface connectivity between KMATE, Integration Broker IB and EPIC database

● Implement application interface with Co path and Dictaphone connectivity USPS.gov – Federal United State Postal Services June 1999 – Jul 2005 NCR Corporation, Germantown, MD 20876, USA www.ncr.com Lead System Integration

Point of Sale (POS) project is the large-scale Federal Government retail solution for USPS to perform retail customer mailing transactions including back office, inventory, and personnel management. Served as lead contact on primary projects ensuring software engineering projects adhered to best practices. Consult with numerous internal and external clients, clerks, SMEs and Post Masters in gathering business requirements and transforming into technical requirements. Develop application modules like, General Ledger, Billing Accounts Receivable, Budgeting, Timesheet and Labor Distribution, Payroll Human Resources, Accounts Payable, Fixed Assets, Travel, Purchasing, Inventory and Contracts that had compliance with Federal Government CAS, FAR, and DCAA audit guidance, using user defined pools and service centers. Implemented efficient automated end to end regression testing processes that reduced manual execution time providing 18% cost and resources savings.

● Develop data architecture that maximizes revenues by providing actionable, integrated data; improves productivity through strict management of data; and can be the basis for future knowledge management processes

● Conduct Schedule Risk Analysis and mitigate or report any delayed critical status to executive management.

● Identify and analyze scheduling risks and mitigation strategies with Project Managers and transfer to the ITA Risk Manager

● Prepare project plan determining client and organization needs, rollout requirements, ensuring timely completion of project tasks and deliverables by prioritizing tasks appropriately and communicating issues with Project Management and team of Development, QA, Technical Writers and Subject Matter Experts

● Design JMS components to port messages internally between applications. Education:

● Master of Science in Information Systems.

● Bachelor of Engineering in Electronics

● Diploma in Digital Electronics

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