Home Phone: 585-***-****

P.O. Box ***

Cell Phone: 603-***-****

Mumford, NY 14511

E-mail: adyncs@r.postjobfree.com

David L. Hiltibrand

SUMMARY OF QUALIFICATIONS

Business professional with 46 years of sales and account management, along with team building and leadership experience. Significant knowledge and skills include:

Financial management

Sales team strategizing

Purchasing management

Technical product/equipment sales

Healthcare contracts mgmt

Contract management

Proposal financial analysis

Capital equipment sales

CRM management

Experienced at making presentations to all levels of personnel – from end users to the CEO. Recognized for excellent analytical and organizational skills, written and verbal communication skills.

PROFESSIONAL EXPERIENCE

Spectrum Store Sales, Webster, NY

Retail Sales Specialist 5/2023 to Present

In Store sales of Cellular, Internet, TV, and Phone

In store sales of cellular, internet, telephone and TV service and equipment.

Customer needs analysis and service assistance.

New York Life, Fairport, NY

Life Insurance sales and service 2/2020 to 4/2021

Insurance agent, licensed in Life and Health sales.

Underwent extensive training and break-in period which was interrupted by COVID-19 outbreak out. During the better part of 2020, we were hampered by social interaction limitations imposed by the government, requiring switch from face to face sales to virtual contacting.

Switched from individual consumer to business to business (life, disability, key person, etc) insurance for 1st quarter 2020. Progress was greatly inhibited by lingering COVID fears and restrictions along with Agency inhibitions in dealing with BtoB environment, necessitating a change to a company more comfortable in dealing with the business market.

Managed all on line marketing: Facebook, LinkedIn, Hearsay and Salesforce.

Concentrix, Pittsford, NY

Customer Sales Representative 10/2018 to 4/2019

Inside, B to B sales of Verizon Business cellular service, devices and related equipment to small and medium sized businesses on a nationwide basis.

Constructing mobile solutions to meet prospective client needs utilizing data and device driven products.

Developed sales through cold calling, prospecting and lead follow-up which assisted business growth through the realization of greater digital efficiencies.

Conduent, Webster, NY

Customer Care Associate 4/2017 to 4/2018

Handling inbound Verizon customer service calls, resolving technical, service, pricing and provisioning issues, often under highly contentious circumstances and turning these calls into positive opportunities.

Troubleshooting and product order completion

Execute device trade-in program submissions and queries

Frontier Communications, Work-At-Home, Rochester, NY

Sales and Service Representative 11/2015 to 10/2016

Handling inbound customer service calls, resolving technical, service and installation scheduling, pricing and product issues, often under highly contentious circumstances and turning these calls into sales opportunities.

Technologies involved: Telephone (POTS, optical and VOIP), Internet (DSL, cable), video (cable, satellite, DSL)

Clarix Technologies Inc., Pittsford, NY

Account Manager 9/2014 to 11/2015

Sales of Adobe Connect and component software in 3 deployment models: Hosted/SaaS, On Premise and Managed Private Cloud. Prospecting through cold calling leads, internet research and database research.

Conducting on-line demonstrations and preparation of pricing proposals

Customer follow up and technical assistance

Arena Products, Rochester, NY

Sales Development Representative 3/2012 to 8/2013

Consultative and product sales of an intermediate bulk container (tote) system to facilitate the transportation and storage of bulk liquids and liquid-like products in a variety of industries: food, health & beauty and chemical. Utilized consultative sales methods, documented cost savings, efficiencies and alternative logistical practices to cost-justify sales of this new system. Traveled extensively throughout my 16 state, western US territory to conduct sales calls, product demonstrations, follow-ups and training. Upon my departure from Arena, my sales numbers were exceeding plan (104% in June); position was downgraded to inside sales..

I developed new business through managing telemarketing resources and heavily prospecting new prospects/customers through intensive internet research, cold calling in person and over the phone, and networking at national and regional trade show venues (Las Vegas, Chicago, and Anaheim).

Through rapport building, strong customer service and probing, I uncovered new needs and proposed innovative and novel solutions to these needs as a means to increase penetration of existing accounts.

Sutherland Global Services, Pittsford, NY

Account Manager 10/2011 to 2/2012

Inside sales of MegaPath telecommunications product line: Access technologies: Business DSL, T1/Bonded T1, DS3, Ethernet circuits; managed, cloud-based security and network monitoring services, Voice over Internet (VoIP), and MPLS. Program closed out by the client company.

Novachem, Bridgeport, CT

Technical Sales Representative 8/2006 to 2/2008

Manufacturer of chemical materials utilized in thermoplastics processing. Highly technical sales process of chemical compound used to expedite purge of extrusion and blow molding production equipment.

Highly technical, consultative, inside sales utilizing needs assessments and financial analysis.

Developed new business through internet and periodical research and persistent cold calling.

North Central Digital Systems, Inc., State College, PA

Sales Consultant 1/ 2004 to 8/2005

Digital copier, printer and connected equipment, and software systems sales and new business development.

Consultative field or outside sales utilizing needs assessments, financial analysis and sales presentations resulting in highly increased sales.

Conducted field demonstrations and in-service equipment training and follow up to sales.

Sold “add-on” software applications, such as a document management system.

Grew sales through aggressive cold calling / prospecting and relationship building.

Allegiance Health Care Corporation

Fortune 500 company, now Cardinal Health, a health care distribution and manufacturing company.

Laboratory Specialist Sales Representative/Account Manager 8/1999 to 2/2002

Sales of laboratory disposables (33,000+) and equipment and leasing capital equipment to hospital laboratories, reference laboratories, clinics and physician offices.

Major emphasis selling line of OCD Vitros Immunoassay and chemistry along with blood bank.

Distribution Sales Representative 5/1996 to 8/1999

Inside sales of Medical, Laboratory and Surgical/OR (V Mueller division) equipment, including durable medical equipment and supplies; implementation of group purchasing contracts, pricing/margin management, inventory, DSO, manufacturer relations and resolution of transportation, invoicing and reimbursement issues. Exceeded sales plan every quarter after first full quarter.

Promoted to Sales Representative Level 1 in first six months.

Territory was one of the highest in major-emphasis line product growth for acute care within Network Sales for 1997-98.

Overachieved plan for calendar year 1997.

Midwest Region Network Sales Representative of the Year for 1997.

Customer Service Representative 4/1994 to 5/1996

Provided support to two sales representatives assigned for the territory of Chicago area, including a flagship account. Provided support to customers throughout Midwest region in order processing, tracking, pricing and product substitutions.

Technical SKILLS

Microsoft Office Suite, MapPoint, Visio, Project Manager, Publisher

Contact Management: ACT, Goldmine, Salesforce and NetSuite.

An experienced, articulate presenter, at ease in front of groups large and small

EDUCATION / TRAINING

Executive M.B.A. Keller Graduate School of Management. Simultaneously pursued a second graduate degree in Project Management.

Allegiance Health Care Sales Training – “Conceptual Selling” (Miller Heiman).

Step Up System of Selling™ Tom McCarthy.

B.S. United States Coast Guard Academy.

AWARDS / RECOGNITION

Allegiance Healthcare, Mid-West Inside Sales Rep of the Year

Coldwell Banker, "Rising Star of the Year"

Coldwell Banker, Million Dollar Club

U.S. Coast Guard Junior Officer of the Year

U S COAST GUARD SERVICE

Assistant Director, National Narcotics Border Interdiction System (NNBIS), N. Border Region 5/1984 to 8/1989

Assisted Director in managing a multi-agency, law enforcement intelligence center that reported directly to the Office of the Vice President of the U.S. Responsible for the coordination, development, and sharing of intelligence relating to the smuggling of narcotics across the northern border of the United States. Additionally, utilizing the combined expertise, jurisdictions and intelligence of member agencies represented, developed and coordinated joint agency intelligence gathering and investigative programs within this region

Managed staff of 4 direct reports and 6-9 other agency members, including representatives of US intelligence community and Canada Customs, assigned.

Served in the capacity of advisor and intermediary between civilian law enforcement and US military and national intelligence agencies.

Responsible for own-agency budget of $25K.

Conducted outreach liaison duties with other Federal, State and Local and Canadian law enforcement agencies and intelligence organizations throughout northern border region, on both sides of the border.

Lead in the development of several joint agency intelligence gathering projects, both in the creative and implementation phases.

Lead the preparations for a national gaming event for narcotics interdiction held at the US Naval War College and assisted in the management of the team throughout the exercises.

Organized Crime Drug Enforcement Task Force, North Central Region. 5/1984 to 8/1989

(Concurrent with, but separate from, NNBIS position above.) A joint agency task force, under the auspices of the U.S. Dept. of Justice, with the mission to develop and coordinate joint-agency prosecution of cases against organized criminal enterprises involving the importation and distribution of narcotics, primarily under the RICO statute.

Advisor to Assistant US Attorney and member agencies (FBI, DEA, INS, Marshalls Service, Customs Service and IRS) regarding the use of Coast Guard and DOD (Department of Defense) assets.

Coordinated mission support of Coast Guard and DOD assets.

Traveled to outlying Task Forces within the region to educate them as to the nature of those resources available and assist them in requesting their use.

Executive Officer, Coast Guard ship. 6/1982 to 4/1984

Second-in-command; directed all operations of the ship in the Commanding Officer’s absence.

Directly responsible for preparation and management of $1.6M annual budget.

Directly managed all ship’s purchasing from governmental and nongovernmental sources.

Directly managed all personnel management and medical functions on the ship.

Managed 7 direct reports and 82 indirect reports.

Senior Operations Officer, 17th Coast Guard District Operations Center. 5/1981 to 6/1982

Managed watch standing personnel with 8 direct reports, including preparation of performance evaluations, counseling and training; scheduled work rotations, training, vacations, etc. Maintained active liaison with federal, state and local agencies throughout state of Alaska. Prepared briefing papers, planning proposals, staff reports; prepared and made oral presentations to District Chief Operating Officer (Admiral) and staff.

Operations Manager, 17th Coast Guard District Operations Center. 3/1980 to 5/1981

Responsible for conduct of telephone watch-standing personnel for 24-hour period. Managed and coordinated all agency ships, aircraft and personnel activities and operations throughout State of Alaska, North Pacific and Bering Sea. Managed and coordinated other agency resources on a case-by-case basis.

Commanding Officer, Coast Guard LORAN (transmitting) Station. 6/1979 to 3/1980

Responsible for operation and maintenance of isolated station and administration of all finance and supply activities, including budget preparation, procurement, shipping and receiving, dining facility management and motor vehicle management. All personnel and medical administration, including performance evaluations, promotions, payroll, training, and scheduling of work periods, maintenance, vacations, etc. Administered the handling and storage of classified publications.

Department Head, Coast Guard ship. 5/1977 to 6/1979

Managed the operation and administration of a Department, Including performance evaluations and counseling, scheduling of work time, training and vacations. Managed 3 direct reports, 24 people total in my department.

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