Customer Service Forklift Operator
Resume:
Dryce Brown
Kenosha, WI *****
adynay@r.postjobfree.com
Quick learner, fast and accurate worker. Ready and eager to take on new experiences in life! As a leader and team player with a pleasant demeanor, I am a great fit for any team and company! Authorized to work in the US for any employer
Work Experience
Material Handler/Forklift Operator
Haribo of America - Pleasant Prairie, WI
April 2023 to Present
Utility B
Nestlé - Burlington, WI
January 2021 to March 2023
• Ensure line operations has the right materials to run final steps in production before getting shipped out
• Checked quality of morsel to make sure they were at company standards to be shipped out
• Order materials for production lines
• Maintain cleanliness of facility
• Forklift and hand truck operations
• Bagger and support on production line when needed
• Entered end of the day calculations and reports into Feat system Warehouse Associate
Abbott Laboratories - North Chicago, IL
April 2017 to December 2020
• Picking
• Packing
• Part of the Process Implementation Team (Pit Crew)
• Trained 6 new hires
• Staged shipments
• Ensured that all merchandise counts were in order
• Forklift and Order Picker experience
• Safety lead
• Held and presented monthly safety meetings for the planet
• Daily computer use
Senior Office Clerk
Ricoh Electronics/ Zebra Tech
July 2015 to April 2017
Responsibilities:
• Keeping track and handling of company documents as well as confidential information.
• Audio and video set up in conference rooms.
• Logging received packages into Microsoft Excel
• Delivering packages to company s employees on and off site.
• In charge of inserting, sorting and postage machines.
• Ship packages for company employees.
• Print, Copy, Fax, Email for customers when needed.
• Use of UPS campus ship to send out packages.
Paper Machine Operator
Paper Tiger
March 2015 to July 2015
Responsible for seeing that confidential information is destroyed.
• Shred documents, checks, files, and various forms dealing with secure info.
• Forklift operator.
• Operate various parts of shredding machine, fixing any problems that may occur.
• General cleaning.
• Paper Shredder Operator
• Responsible for set-up operations
EO/Depal Specialist/Machine Operator
Witron Integrated Logistics
November 2014 to February 2015
Responsible for ensuring assigned machine operated properly, correcting and fixing errors during occurrences.
• Learned, performed, and followed safety regulations given by OSHA and company.
• Fixed assigned machine in a speedy fashion when faults or errors occurred to ensure steady production.
• Worked with individuals to achieve hourly and daily goals st by company.
• Perform routine checks on all components to assigned machine to ensure smooth running.
• Verified and rechecked products to make ensure
• Use of basic math skills used daily.
• Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.
• Restock and Repacked product on pallet to ensure assigned machine would pick accurately.
• Maintain cleanliness of facility.
• PLC skills
• Completed daily production approval
• Maintained activity logs
• Ensured all equipment was running efficiently
• Trained new operators
Floor Associate
Rogan Shoes - Waukegan, IL
June 2014 to November 2014
Responsible for ensuring customers needs were met at time of questions, checkout, returns and e- shipments.
• Maintained knowledge of available and upcoming products and educated customers on product details.
• Explained current promotions, policies regarding payment and exchanges, and security practices.
• Guided customers in choosing items that reflected personal style by gathering information and matching them with products based on their needs.
• Placed special orders and connected with other stores to find desired items.
• Replenished floor stock and processed shipments to ensure product availability for customers.
• Computed sales prices, total purchases and processed payments.
• Operated a cash register to process cash, check and credit card transactions.
• Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.
• Maintain cleanliness of facility.
Randstad(Temp)
Aon Hewitt/Randstad - Lincolnshire, IL
March 2014 to May 2014
CSS Processor/Mail Production
Responsible for processing high volumes of benefit mail packages for clients employees, making sure mail was stamped, labeled and sealed correctly by machine.
• Operated machines to process high volumes of mail.
• Verified mailing address and time stamp to assure proper protocol.
• Used proper methods to process incorrect mail.
• Built and Staged pallets.
• Utilized inserting, sorting and postage machines General Floor Clerk
Jewel Osco - Waukegan, IL
December 2012 to September 2013
Responsible for supporting the company s customer satisfaction guarantee policy by providing outstanding service to all customers.
• Assist customers by sharing knowledge of promotions, product location and general information about the store.
• Inform customers of policies regarding payment and exchanges and security practices.
• Promptly respond to complaints and inquiries regarding pricing and/or availability of products with input from management when necessary.
• Compute sales prices, total purchases and process payments.
• Replenish floor stock to ensure product availability for customers.
• Conduct regular walk-throughs of the store to ensure cleanliness and attractive appearance. File Clerk/General Office Clerk
Lake County Circuit Clerks Office - Waukegan, IL
August 2005 to January 2013
Developed reputation as an efficient service provider with high levels of accuracy. Served as first point of contact for visitors to Legal Documentation department and worked as part of a team to provide high level of service to customers.
• Interacted with a wide variety of customers and internal employees, including lawyers, judges, police and immigration officers and external vendors.
• Provided information about processes and requirements for a variety of legal documents required for different court procedures.
• Addressed customers requests and concerns with a sense of urgency.
• Analyzed customers needs and made personal recommendations for products and services and directed customers to different individuals and departments as needed.
• Responded to heavy volume of phone consultations and inquiries and provided appropriate responses and guidance on different departmental services.
• Followed up on service-related issues to ensure satisfactory resolution for customers.
• Escalated complicated service issues and partnered with management to provide solutions for customers in a timely manner.
• Maintained accurate records and documentation of incidents and provided reports on new, closed and ongoing customer service cases as necessary.
• Operated a cash register to process cash, check and credit card transactions.
• Computed accurate sales prices for purchase transactions and accurately balanced cash drawer after every shift.
• Input data into computer system.
• Scanned, logged and input evidence in evidence system. Floor Associate
Rogan Shoes - Waukegan, IL
December 2002 to August 2005
Received multiple internal awards and recognition for delivering exceptional service and contributing to the accomplishment of the store s sales goals. Consistently attracted repeat customers by building rapport and establishing relationships.
• Maintained knowledge of available and upcoming products and educated customers on product details.
• Explained current promotions, policies regarding payment and exchanges, and security practices.
• Guided customers in choosing items that reflected personal style by gathering information and matching them with products based on their needs.
• Placed special orders and connected with other stores to find desired items.
• Replenished floor stock and processed shipments to ensure product availability for customers.
• Computed sales prices, total purchases and processed payments.
• Operated a cash register to process cash, check and credit card transactions.
• Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety. Education
Help Desk Certification in Computer Science
College Of Lake County - Grayslake, IL
August 2018 to December 2022
High school diploma
Waukegan High School - Waukegan, IL
2001 to 2005
Skills
• Customer Service Skills (10+ years)
• Forklift (5 years)
• RECEPTIONIST (7 years)
• RETAIL SALES (7 years)
• Basic Math
• Order Picking
• Microsoft Office (4 years)
• Equipment repair
• Mechanical knowledge
• Computer Science
• User Interface (UI)
• Quality Assurance
Certifications and Licenses
Driver's License
Present
Forklift Certified
Help Desk Certification
December 2022 to Present
Assessments
Forklift safety — Proficient
October 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Quick Learner
• Team Player
• Eager to learn new crafts
• Fast with accuracy
• General Office Skills
• Forklift operator (Certified)
• Able to lift 50+ lbs
• Training in customer service with years of experience
• Able to stand for long periods of time
Contact this candidate