Customer Service

TONYOLSEN

Centennial, CO ***** 719-***-**** adyna0@r.postjobfree.com

Dedicated professional with history of meeting company goals, by utilizing consistent and organized practices. Excels in tailoring systems and services to meet client needs and increase operational efficiency. Demonstrated history of customer service excellence, client advocacy and strategic planning. Skilled in working under pressure and adapting to new situations and accepts all challenges with honest intent. Sales Administrator, 11/2022 to 07/2023

John Deere Dealership (PBE) – Lone Tree, CO

• Assisted management and the sales team at multiple locations with maintaining customer relations

• Provided quotes to customers, demonstrated the operation of equipment while answering any questions or concern; and was an advocate for a transparent, fair deal which increased customer satisfaction.

• Evaluated used equipment and drafted consignment contracts to customers; if agreed upon, I then oversaw the delivery, preparation, marketing and listing of the used equipment on the company website.

• Worked with John Deer’s back office regularly to submit credit applications, create customer accounts, order equipment, track orders, and accredit company incentives or bonus programs. Real Estate Agent, 02/2022 to 11/2023

The Denver 100 – Englewood, CO

• Developed and maintained relationships with clients through networking, events, and mailing letters.

• Marketed and promoted properties for clients through email campaigns, open houses, social media and events.

• Reviewed market research data and changed sales strategies to adjust to shifting markets accordingly.

• Developed and built relationships with clients through phone calls, monthly emails, mailing lists, and events. Real Estate Professional, 04/2019 to Current

Self Employed – Lone Tree, CO

• Created a list of available properties suited to different needs and budgets for residential, commercial, and industrial.

• Followed up with prospective investors regarding incentives from builders and new developments.

• Communicated with clients to understand property needs and preferences.

• Liaised between buyers and sellers to provide positive experiences for both parties. PROFESSIONAL SUMMARY

Market Research and Strategy

Organization and Communication

Event Preparation and Design

Branding and Advertising

Database Management

Contract Negotiation

Stage Presentation and Control

Situational Prospective Planning

KEY SKILLS

WORK EXPERIENCE

Logistics Supervisor, 03/2020 to 05/2022

DecoArmor Design – Denver, CO

• Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.

• Verified effective and timely implementation of operational goals by prioritizing tasks.

• Prepared and updated shipment reports for executives, vendors and clients.

• Conducted research to address geographic areas and market strategies to broaden our brand recognition. Inspector, 11/2017 to 04/2022

Meridian Fire and Security LLC – Denver, CO

• Performed daily inspection rounds throughout facilities to check on systems and equipment.

• Prepared reports detailing findings of inspections, investigations, and tests.

• Improved quality assurance procedures to minimize errors and increase the effectiveness of inspections. Senior Building Consultant, 02/2017 to 11/2017

Armstrong Steel Corp – Greenwood Village, CO

• Led sales team in revenue and buildings sold in my first month, resulting in a promotion to "Senior" Building Consultant. Also hold the record for the fastest to sell their 1st steel building.

• Validated schematic designs while working alongside engineers and project managers.

• Worked with sales team to collaboratively reach targets, consistently achieving personal quotas. Department Manager, 06/2016 to 02/2017

Big R – Colorado Springs, Colorado

• Implemented process improvement initiatives within the department.

• Worked with the management team to implement the proper division of responsibilities.

• Managed inventory and receiving operations to maintain optimal market supply and demand. Logistics Account Manager, 05/2015 to 05/2016

Worldwide Express – Boise, ID

• Identified new business opportunities through cold calling, networking, marketing and database leads.

• Discussed shipping services to clients and explained the benefits of moving forward with our company.

• Strengthened customer relationships with proactive and collaborative approach to managing needs. Boise State University, 2011 to 2015

• Bachelor of Science: Social Science

o Communications Minor

o Criminal Justice Minor

EDUCATION

Contact this candidate