To Whom It May Concern:

My name is Heather Day, I am writing to express my strong interest in working for your company. I am a highly capable and experienced administrative professional, including, but not limited to customer service experience, call center experience and sales experience. In addition to my administrative skills, I offer significant abilities and experience in organizing, prioritizing, confidentiality of documents, and detailed preparation of reports and projects. My ability to get along well with others, to make necessary adjustments to meet deadlines, and effectively coordinate in fast-paced environments have all contributed to my growth in both the customer service and administrative fields and my employers placing a significant degree of trust in me. I have acquired a good understanding of principles and practices of association, planning, records management, and wide-ranging administration. My ability to converse efficiently, as well as my writing and analytical skills were all greatly enhanced. I believe my background and skills closely match your job requirements and I am confident I can make a positive contribution to your organization. Key elements which I possess for the success of the position includes the following:

• Exceptional Organization and Customer Service Skills

• Keen Attention to Detail

• Proficient in Microsoft, and Windows Operation Systems

• Commitment (First Person In, Last Person to Leave Mentality)

• Professional Demeanor

• Detail Oriented, Accurate, Flexible and Reliable

• Team Player with the Ability to Work Effectively in any Environment

• Strong Verbal and Written Communication Skills

Thank you for taking the time to review my attached resume. Should you have any questions, please contact me at your earliest convenience. I look forward to hearing from you.

Sincerely,

Heather A. Day

954-***-****

Heather Day

3379 Morelyn Crest Circle, Orlando, FL 32828•954-***-**** h . a n n d a y@gmail.c om

QUALIFICATIONS

I am, a dedicated, hardworking individual with profound experience in Microsoft Office programs, such as, Outlook, Excel, Microsoft Word, and PowerPoint. I have worked within the administrative environment for the past 15 years. The type of work I am experienced in are property management and leasing services, insurance services, reception services, call center experience, as well as providing great customer service. PROFESSIONAL EXPERIENCE

BERNASCONI CONTRACTING SERVICES, LLC, Remote/Work from Home APR. 2017- Present Executive Assistant

Respond to executive needs. Respond to all problems and concerns and ensure compliance with rules & regulations

Perform a multitude of tasks including, but not limited to serving clients, tending to multiple phone calls and emails per day to ensure clients are satisfied with the installments on their homes, answering questions and/or handling concerns.

Coordinate meetings between the executive and clients, as well as preforming sales calls for the company.

Oversee all contracts, documents, and administrative duties, including training all new personnel, handling the books and financials for the company, dispersing all checks to clients and crews when necessary. CBRE, Inc. Fort Lauderdale, Florida NOV. 2013-APR. 2017 Real Estate Services Administrator

Respond to tenant needs and coordinate with maintenance staff to resolve problems. Maintain positive relationships and high retention levels with all tenants. Respond to all problems and concerns and ensure compliance with rules & regulations.

Interact regularly with property owners to ensure objectives are being met. Anticipate and respond to owner’s needs and concerns. Oversee the preparation of accurate, timely and complete reports.

Oversee and assist in the approvals of all special tenant billings, budgets, management plans, & monthly performance reports.

Supervise onsite management employees to ensure optimum performance. Train and develop staff, provide coaching/counseling and assist in hiring decisions. Address complaints and resolve problems with the assistance and guidance of the CBRE Human Resources or Legal Departments when necessary.

Coordinate marketing and leasing of properties, show space, qualify perspective tenants, and assist in the negotiations of new leases and lease renewals. Coordinate tenant move-ins and move-outs, walk through spaces with tenants and tenant improvement departments.

Oversee collection of rent, payment of expenses, compliance with lease terms and preparation of all required legal notices. Recommend and coordinate legal action as necessary. LIBERTY MUTUAL INSURANCE, Greensboro, North Carolina 2008-2011 Personal Sales Assistant

• Report directly to the Branch Manager with daily operations and special projects. Act as liaison between management and staff for attendance, scheduling, new hire orientation and changes in procedures. Coordinate meetings and prepare all necessary materials.

• Increase productivity of management and staff by providing efficient administrative support for all daily office duties.

• Maintain staff satisfaction and productivity, keeping office equipment working at optimal levels and calling for service as needed as well as working closely with the technical team to trouble shoot and solve systems issues.

• Increase customer satisfaction by implementing systems which distribute service requests and provide efficient follow up for sales team.

NC FARM BUREAU INSURANCE, Greensboro, North Carolina 2007-2008 Customer Service Representative

• Achieved high levels of customer satisfaction by providing efficient assistance to customers and sales team. Worked directly with customers to process changes, resolve complex issues and build customer loyalty.

• Increased productivity for sales team by providing on time service and consistently meeting performance benchmarks for speed accuracy and volume of customer contact.

• Streamlined Records Management by designing and implementing new filing systems and procedures; increasing office productivity and organization.

• Skillfully balanced both customer service and daily office operations. Provided executive level administration for the Office Manager with the ability to improvise, improve procedures and meet necessary deadlines. CAPEL RUGS, High Point, North Carolina 2006-2007

Showroom Assistant

• Collaborated extensively with local decorators and warehousing personnel to coordinate the cost-effective and timely delivery of merchandise.

• Recommend, select and help locate or obtain merchandise based on customers needs.

• Increased client loyalty by consistently providing efficient customer service and timely resolution of discrepancies.

• Processed sales paperwork and maintained records related to sales and follow up for customers.

• Performed general office duties and daily operations as needed by staff. References Available Upon Request.

Contact this candidate