Customer Service Store Manager
Resume:
**** ********* **** • N. CHESTERFIELD, VA • *****
804-***-**** • *********@*****.***
BRIDGET D. BANKS
OBJECTIVE
A challenging and rewarding position as a sales manager and providing professional and courteous service to customers. Managing a professional office staff and ensuring the best possible training and development of that staff as professionals.
FUNCTIONAL SUMMARY
I am a highly skilled manager and sales professional with the following training and experience:
Store Management and Operations at the Store and District Levels
Customer Service
Loss Prevention
Merchandising
Meeting Sales Goals
Human Resources to include hiring and interviewing
Register Operations
Warehouse Operations
Marketing Operations
Business Planning
Quarterly and Sales Reporting
Payroll Management
Inventory Control
Team Building
Morale Boosting
EMPLOYMENT
4/2/2022- 5/15/2023
Dollar Tree Inc
10905 Hull Street Road, Midlothian, VA 23112
Store Manager
Customer Service, Sales, Merchandising, Processing Freight, Inventory Control, Cashiering, Supervising Multiple Employees, Attending and Running Store Rally Meetings, Loss Prevention, Managing the warehouse operations and overseeing placement of inventory to the sales floor, set the standard for the Warehouse Area Manager position after being the first in that position which is done along with Manager On Duty responsibilities. As the Area Supervisor of Operations, I oversee all Supervisors, find new talent, interview and hire, train all new associates and coach departments. I also assist the Store Manager and act as the Second in Charge same as an Assistant Manager. I also can be pulled to assist at other stores.
10/6/2021- 4/2/2022
Big Lots
10001 Hull Street Road, N. Chesterfield, VA 23236
Assistant Manager
Customer Service, Sales, Merchandising, Processing Freight, Inventory Control, Cashiering, Supervising Multiple Employees, Attending and Running Store Rally Meetings, Loss Prevention, Managing the warehouse operations and overseeing placement of inventory to the sales floor, set the standard for the Warehouse Area Manager position after being the first in that position which is done along with Manager On Duty responsibilities. As the Area Supervisor of Operations, I oversee all Supervisors, find new talent, interview and hire, train all new associates and coach departments. I also assist the Store Manager and act as the Second in Charge same as an Assistant Manager. I also can be pulled to assist at other stores.
10/6/2015- 10/6/2021
Ross Dress for Less
13301 Rittenhouse Drive, Midlothian, VA 23112
Cash Room Associate (10/15)/Warehouse Area Manager (4/16)/Area Supervisor of Operations (6/20)
Customer Service, Sales, Merchandising, Processing Freight, Inventory Control, Cashiering, Supervising Multiple Employees, Attending and Running Store Rally Meetings, Loss Prevention, Managing the warehouse operations and overseeing placement of inventory to the sales floor, set the standard for the Warehouse Area Manager position after being the first in that position which is done along with Manager On Duty responsibilities. As the Area Supervisor of Operations, I oversee all Supervisors, find new talent, interview and hire, train all new associates and coach departments. I also assist the Store Manager and act as the Second in Charge same as an Assistant Manager. I also can be pulled to assist at other stores.
10/6/2015 - 4/23/2016
Pier 1
4572 Commonwealth Centre Parkway,Midlothian, VA 23112
Part Time Sales Associate
Customer Service, Sales, Merchandising, Processing Freight, Inventory Control, Cashiering, and Loss Prevention
4/12/2014- 4/23/2016
Catherine's
4830 Commonwealth Centre Parkway,Midlothian, VA 23112
Assistant Store Manager
Customer Service, Sales, Merchandising, Processing Freight, Inventory Control, Cashiering, Supervising Multiple Employees, Attending and Running Store Meetings, Loss Prevention, Facilitated and promoted In Store Fashion Shows by bringing in plus size models, provided food and catered to customers. I helped to develop the staff into Stylistas with a eye for fashion and the provision of excellent customer service. I operated as the second in charge and stood in for the Store Manager on several occasions to manage all operations. I promoted the store growth and made notes of necessary needed inventory changes to allow for better sales. I managed and promoted sales to ensure that the customer flow and count was steady.
10/18/2012 - 5/22/2014
Dots Fashion
313 Perimeter Drive, Midlothian, VA 23113
Assistant Store Manager
Customer Service, Sales, Merchandising, Processing Freight, Inventory Control, Cashiering, Supervising Multiple Employees, Attending and Running Store Meetings, Loss Prevention, Marketed in the plaza area to promote sales and bring in new customers and weekly basis. I acted as the second in charge for all store operations. I created a plan for promotion of the store and growth of sales by going out into the area and marketing to bring in new customers. I developed a plan for fashion shows to promote the style lines sold at the store. I developed the staff into better sales associates by creating friendly competitions for customer service and promotion of product. I also created days for staff to celebrate and mingle together to increase morale and promote a strong healthy team environment.
6/15/2011 - 10/15/2012
JCPenney Company
11500 Midlothian Turnpike, Richmond, VA 23225
Customer Service Supervisor (Catalog Dept) 7/5 - 11/24/11
Children Department Supervisor 11/24/11 - Present
Customer Service, Sales, Merchandising, Processing Freight, Inventory Control, Cashiering, Supervising Multiple Employees, Attending and Running Store Meetings, Audited all online orders and received the truck. Helped create fashonista looks for customers and their children and trained employees under me to do the same (Making for better customer service), promoted in store credit.
6/23/1993 - 8/17/2009
Rainbow Apparel Companies
1000 Pennsylvania Avenue, Brooklyn, NY 11207 (Corporate)
305 East Broad Street, Richmond, VA 23219 (Store)
Store Manager/Area Manager
Grew a million dollar store to a 3 million dollar and increased merchandise growth causing store expansion to double the size from original location.
Customer Service, Sales, Merchandising, Processing Freight, Inventory Control, Cashiering, Supervising Multiple Employees, Run Meetings, Marketing the location, and was first location to sell school uniforms for local schools (Creating a new and successful market in Richmond), traveled to other locations in the district to help at startup, conduct night surveillance, audits and inventory at all stores.
EDUCATION
9/1984 - 6/1988
Brunswick Senior High School
Lawrenceville, VA
Diploma
REFERENCES
Lakeisha Norman 804-***-****
James Darrington 804-***-****
Naquita Jefferson 804-***-****
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