Customer Service Security Officer

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MOSES JESUS BAEZ

*** ******** ***** ****, ******** Inn SC 29644 ● 917-***-**** ● *******@*****.***

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OBJECTIVE

Relocated from New York City, to work in a challenging, fast paced and stimulating environment with opportunity to uti- lize my bilingual, law enforcement, security, customer service, and managerial skills. EDUCATION

2012 - 2012: ASA Manhattan College Campus (Criminal Justice Major) 2010 - Present: Certificate of Fitness F-01/ F-03/ F-04 Fire Guard Certifications/ CPR AED-Defibrillator/ Counter-Terrorism/ FEMA-Active Shooter

2009 - 2013: NYPD Auxiliary Police Officer Manhattan North 25th Precinct 2008 - Present: 8hr & 16hr, Security Certificates & New York State Security 2000 - 2003: United States Marine Corps (Lance Corporal E-3) 1996 - 1998: High School Diploma, West Manhattan High School EMPLOYMENT

2020 August - Present

Green GridIron 1200 Donaldson Road, Greenville, SC 29605 Customer Service Specialist Respond to a high volume of client inquiries regarding inventory and purchase orders via telephone, email and online chat as well as in house Retail Store. Provide customer service by rectifying issues while remaining both empathetic and fair. Develop Customer Service Department SOP (Standard Operating Procedures) implementing them while training 5 new hires. Review and memorize currents sales, discounts, inventory changes. Gather inventory for sale from warehouse uti- lizing POS system and finalize transactions in Retail Store onsite. Assisting clients with shopping experience by suggest- ing new items, specials, customizations. Upon completion of purchase I: track orders, process returns and exchanges while keeping spreadsheets of damages and lost packages (filing claims with FedEx). Received numerous merits and compliments from both customers and Superiors simultaneously gaining loyal buyers for the company. Utilize the follow- ing applications/programs: ShipStation, Shopify, Amazon, FedEx, Gorgis Text/Chat, Text. 2019 February - April 2020

Madison Square Garden Company, Beacon Theatre 215 W 75th St, Security Supervisor, New York, New York Supervise Security preparations before all shows with approximately 30-40 guards scheduled per event. Ensure safety of approximately 2,800 patrons during all shows including working with EMS, NYPD, MSA K-9 Unit and talent personal security. Ensure smooth processing of patrons through security walk through metal detectors. Respond to and record any patron complaints (i.e medical calls, patron evictions from venue, arrests). Set up egress for all attendees and complete end of show administrative duties (file incident reports, employee disciplinary write-ups, turn in lost and found to com- mand center for documenting and safe keeping, etc.) 2018 November - October 2019

G4S, 375 Park Avenue, Wells Fargo, Project Manager, New York, New York Account for three shifts of five guards each. Attend weekly, monthly, and quarterly meetings with Facilities Director for building’s management company as well as the various clients or tenants of the building. Create time schedules for guards shifts and process through program (Labor Scheduling). Facilitate required testing of guards on a monthly basis on securi- ty related issues (i.e. customer service, CPR/AED, active shooter). Process monthly reports for internal and external clients. Authority to issue conflict resolutions. Conduct quarterly evaluations of guard’s job performance including issu- ing feedback and discussing goals.

2018 March - 2018 November

G4S, 200 Park Avenue, MetLife, Upscale Security Officer, New York, New York Upscale Security Officer (USO) working various posts to provide access control for employees, clients and guests who visit the building while offering exemplary customer service to locate various onsite locations. Escort employees, clients and guests who are authorized and registered to go up to the executive floors for various reasons (i.e. meetings). Monitor-

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ing over 200 CCTV camera angles of the facility within the Security Control Room. Respond and assist employees, guests or clients with medical CPR AED/Defibrillator or Police 911 emergencies on property. Conduct evening security documented rounds with a secure traxx device that is downloaded and recorded onto the security data base. Assist with Lost and Found property; logging it into a Duty Log for safe keeping / pick up while also calling and informing the owner if the items have identifiable markings or name of the recipient. Stand in Supervisor at offsite location in Long Island City overseeing 5 guards out of a 17 guard rotation and day to day operations. Liaise with upper management and guards staff. Issue and grant employee badges and access. 2017 November - 2018 March

Tishman Speyer, 30 Rockefeller Center, Protection Patrol Officer, New York, New York Seasonal Protection Patrolman hired to provide extra security coverage patrols internally/externally for Rockefeller Center Property during the holiday season. Provided customer service and assist guests and employees with correct on and off site location assistance/directions, emergency response, and site maintenance throughout the holiday season. 2013 September – 2017 September

Phillips Auctioneer’s, Security Officer, New York, New York Ensured area conditions did not threaten employee or customer safety. Responded to and followed proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Reported all incidents to the Property Manager immediately. Practiced proper loss prevention and reaction procedures. 2012 April – 2013 September

Alliance Security Windsor Park, Security Supervisor, Oakland Gardens, New York Protected the property, buildings, grounds, and residents by completing uniformed vehicular and foot patrols. Coordinated all of the team's activities, such as scheduling shifts and training. Ensured that all the daily security operations run smooth- ly and effectively while collaborating with building maintenance and management. Carried out patrol and other security duties such as responding to emergency situations. 2011 October – 2012 May

Rochdale Village Public Safety, Public Safety Officer, Queens, New York Conducted assigned patrols foot/vehicular of a 125 square foot residential/business property. Respond to emergency calls to protect persons or property from crimes, fires, or other hazards. Worked closely with 113th Precinct to patrol assigned area on foot or using vehicle to regulate traffic, control crowds, prevent crime, or arrest violator. 2010 September – 2011 September

Cline Davis Mann, Mailroom Associate, New York, New York Received and sorted international and domestic mail from various common carriers (UPS, DHL, FedEx). Distributed mail to the proper recipients within the company. Organized outgoing mail by weighing oversized parcels and distributing ac- cordingly. Responsible for FedEx accounts; ordering mailroom and FedEx supplies. 2010 April - 2010 September

Classic Security, Front Desk Security Officer, New York, New York Maintained various posts inside building (freight elevator & lobby) as well as exterior patrols. Kept records of discrepan- cies observed in daily log. Welcomed and checked authorized visitors and provided ID badges. Handled emergency situa- tions in conjunction with response units (Police, Ambulance, Fire Department) and completed incident reports. 2009 November – 2012 November

NYPD Auxiliary Police Officer 25th Pct. Manhattan North, New York, New York Conducted two types of uniformed patrol (vehicular and foot) within the confines of the 25th Pct parameters. Responded and assisted emergency response units (i.e. Police, Fire Department, Ambulance) during emergency situations. Volun- teered for city details such as Macy’s parade, Street Festivals, and New Year’s Eve crowd control. 2008 October – 2010 February

Securitas Security, Interfaith Medical Center, Lead Security Officer, Brooklyn, New York Opened up and secured facility by performing internal/external patrols for Interfaith staff and clients. Monitored CCTV Security for suspicious or criminal activity. Reported incidents involving clients to clinical staff and manager. Wrote de- tailed incident reports and assist Police, Fire Dept. and Ambulance with onsite emergencies.

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2006 September – 2007 November

Sears, Internal Loss Prevention Associate, Brooklyn, New York Conducted plain clothes surveillance of shoppers and employees. Monitored CCTV security monitors to apprehend dis- honest shoppers or Sears employees. Appeared in court or to arbitration to testify and provide video copies of theft evi- dence. Wrote detailed and professional reports (i.e. daily/monthly/quarterly shrinkage reports for high priced merchandise and cash register pick-ups along with manager on duty). 2006 September– 2008 March

Breakers Hotel, Security Officer, Palm Beach, Florida Provided customer service by escorting guests, VIPS, and staff to correct on site locations. Conducted internal and exter- nal security mobile, foot and post patrols as well as supervised CCTV cameras for 125 acre property. Responded to emer- gencies on premises by providing access to Fire Department, Police, and Ambulance. Compiled detailed incident reports for security management.

REFERRALS: Upon request.

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