Stephen Columna

Tampa, FL

adyn94@r.postjobfree.com:adyn94@r.postjobfree.com • 813-***-****

SUMMARY OF QUALIFICATIONS

A highly motivated professional with experience in management, planning, resource allocations, training, and logistic operations. Excels at interfacing with others at all levels to assure goals are obtained. Excellent interpersonal, analytical, and organizational skills. Outgoing personality with the ability to grasp, multitask and respond to all situations and challenges.

SKILLS

Conflict resolution

Service orientation

Time management

Computer Savvy

Bilingual: Spanish & English

Team Player

Leadership

Social Perceptiveness

Instructing

Active Listening

Complex Problem Solving

Decision Making

Monitoring

Learning Strategies

Microsoft Word

Microsoft Excel

Microsoft Power point

Creativity

AREAS OF EXPERTISE

Ramp Agent/ Load Master

Loading and unloading baggage of various weight and dimensions to and from aircraft and airport baggage areas.

Operating ground service equipment.

Marshalling aircraft to and from gates.

Providing proper handling of baggage requiring special care.

Ensuring ground service equipment is properly maintained.

Following safety regulations.

Military/Spanish Agent

Conferring with customers by telephone or in person to provide information about products or services.

Taking and entering orders, canceling accounts, and obtaining details of complaints.

Checking to ensure that appropriate changes were made to resolve customers' problems.

Keeping records of customer interactions or transactions, recording details of inquiries, complaints.

Referring unresolved customer grievances to designated departments for further investigation.

Music Specialist

Maintaining health and safety measures and classroom cleanliness.

Enforcing rules or policies governing student behavior.

Monitoring student performance.

Evaluating student work.

Planning educational activities.

Teaching daily living skills or behaviors.

WORK HISTORY

Customer Service Rep/Dispatcher NM Cooling Tampa, FL

Ramp Agent/ Load Master Global Aviation Services Tampa, FL

Military/Spanish Agent Sprint Corporation Tampa, FL

Music Specialist Harlem Children Zone Harlem, NY

EDUCATION

High School Diploma High School for Excellence and Innovation Harlem, NY 09/2014- 06/2016

CDL Class A Champion Truck Driving School Largo, FL Pending 2023

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