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Marlene Laverne Smith-Williams

SSN:

XXXXXXXXX

135 Riverview Street

Steelton Pa, 17113- New address as of September 1, 2019 -6300 S. Headley Road, Unit 10204

Tucson, Arizona 85746

Current phone number’s

Phone: 717-***-**** Daytime Phone 717-***-****

EMAIL:

adyn77@r.postjobfree.com

WORK EXPERIENCE:

Typing: 40 words per minute.

DOD

DDSP New Cumberland

New Cumberland, PA

10/29/2006 - Present

Management Assistant

gs-0344-06

40 hours per week

Brandi Miller Supervisor

Contact # 717-***-****

Previous supervisor’s-Alfred Bannerman Contact #- 717-***-**** Business-Personal-910-***-****

Brian Taylor- Business #-717-***-**** E-mail address- Personal- adyn77@r.postjobfree.com-Business adyn77@r.postjobfree.com

On a daily basis submitting information into the computer system/database utilizing computer operation skills i.e., workload data consisting of audits and overtime worked by employees, utilizing office auto skills by way of using data systems i.e. Analyzing quality data, as well as utilizing Microsoft word processing, excel and power point. Assisting supervisors with workloads pertaining to staff attendance and performance reviews etc., assisting supervisors with any pertinent information for management analysis as well as performance analysis for employee records. Assisting managers with other assignments i.e. setting up training schedules for staff when needed, extending phone calls as well as emails to potential new hires for interviews/appointments. Trained travel services for assisting in travel arrangements. Also assist office personnel by way of working in Commanders office when shorthanded on staff, utilizing file maintenance skills as well as using office administration skills and the administrative policy, assisting four senior executives in a professional manner delegating an adequate provision of military protocol requirements, as well as maintaining personnel files for supervisors staff, and supporting a heavy workload for supervisors in a administrative operational profession. Able to coordinate facilities. Preparing reports, as well as completing daily documentation, time and attendance, planning as well as mail sorting. Working with all staff to complete and maintain general office support as well as clerical and administrative needs. Completed self-training for the travel arranges system on dss system. Able to work independently to meet all needs. Ability to plan and take initiative to utilize office equipment for completion of any work assignment. Able to utilize proofreading ability by way of re-checking documents used for all records. Also skilled in data analysis as well as data entry and blanket purchase agreements. Create spreadsheets using excel for a variety of personnel tasks. Creating and maintaining employee individual level production as well as workload records. Limited accounting skills as well as some project tracking. Also provide detailed information to employee personnel as far as job announcements, open season for enrollment into health plans, tsp etc. Helping employees with access to e-mail, dss and other software being used by our workforce. Utilizing presentation skills by way of assessing and displaying information. Utilizing specific skill scheduling appointments for employee physicals etc.

In general, performing a variety of admin functions to assist with the management. Utilizing technology management skills as well as other duties, include assisting eagle clerks with input of timekeeping of employees as well as report compilation for maintaining consistent files. Skilled in document review, utilizing business case analysis skills by way of overseeing all pertinent documentation.

DDSP-new Cumberland army depot

New Cumberland Pa., PA

02/19/2006 – 10-29-2006

Lead Supply Technician

bi-gs-05

40 hours per week

Rodney Owens

717-***-****

Employer: AT&T Wireless

Position: Customer Service Rep.

From: 02/97 to 04/99

Job Description: Prior work experience as a customer service operator assisting with claim preparation and follow-up with customer for satisfaction on all claims. Assist customers with questions or concerns regarding debt accounts and overdue bills. Prepare reports on financial data to assure claim filings are correct before submitting to system for processing. Working in a call center environment distributing sales and marketing techniques to better serve inbound as well as outbound calls for a cellular phone company (AT&T). Knowledge of all correspondence sent to customers via mail, able to give full breakdown of invoices etc. Able to assist customers with all problem solving solutions, as well as process improvement skills.

Employer: Highmark BlueCross, Blue Shield

Position: Claims Processor

From: 05/96 until 12/96

Description: processing of medical claims for patients.

Employer: Internal Revenue Service:

Position: Claims Examiner Processor

From: 02/1995 until 05/1995- Seasonal only

Keying in information from customer personal income tax filed into computer terminal.

Employer: Polyclinic Hospital

Position: Unit Secretary-Medical Records Technician

From 05/94 to 07/94

Job Description: Experience as a Medical Records Technician at the Polyclinic Hospital in 1993-1994, within the Pinnacle Health system, duties included preparing accounts for follow up of claims for third party pharmacy. Demonstrate knowledge of medical Care Cost recovery rules and regs to be able to apply 3rd party billing processes. Ability to apply payments to correct bill as well as able to process refunds of overpayment in a healthcare setting. Ability to work with and resolve issues or problems of concern with accounts or discrepancies. Experience with processing rejections or denial responses through or from 3rd party payers. Assisting management concerning problems pertaining to insurance verification for patient account functions. Utilizing the billing system for processes of collections, financial reporting as well as patient verification and access. Excellent communication with representatives for obtaining information on health plan carriers. Assist with issues concerning electronic submission of pharmacy claims, as well as verification of coverage within patient accounts. Importing/exporting diagnostic images. Handling of patient medical records for purposes of scheduling appointments as well as entering upcoming appointments in computer data base. Assist floor personnel with medical record reviews for purpose of assigning correct diagnostic and operative/procedure information codes as well as utilizing current procedure terminology. Monitoring collection of data as well as developing methods for tracking outpatient abstraction. Utilizing printouts of daily reports for referring of patients to registration personnel, updating and accessing pertinent files containing sensitive information. Making calls to individuals as well as physicians for scheduling or return visits.

Foremost Insurance Company

Position: Claims filer for mobile homes

From 06/1975 to 09/1975 (Summer Only

Job Description: Filing insurance claims for insured owners of mobile homes.

Department of Internal Revenue

Seasonal Worker: Filing Claims

From 06/1995 until 07/1995

Seasonal Only-Duties included, reviewing of claims that have been returned, rejected or denied for reasons to be determined by appropriate personnel.

Gilford County MH/MR

400 West Washington Street

Greensboro North Carolina, 27401

Position: Rehabilitation Specialist

From 02/1983 to 03/1984

Job Description: Task set up for Goal recommendation, writing of chart assessments for client progress, as well as writing of methodologies for IEP, and program plans followed by Progress and Summary Notations, monthly performance reviews and Implementation of Group Activity. Writing plans for individuals based on pertinent needs, assisting with treatment plans to meet the goals and or objectives related to needs.

CERTIFIED NURSING ASSISTANT – 08/1973 UNTIL 06/1974 POLYCLINIC HOSPITAL

ASSISTING NURSES AND DOCTORS ON FLOOR WITH MEDICAL DOCUMENTATION OF ALL PATIENT FILES, UPDATING OF RECORDS AS WELL AS ASISTING WITH TPR’S. ETC.

EDUCATION:

High School Graduate, 1974

Department of Defense, Major: Defense Distribution (8b-f10) and (almc-do) modifi, Degree: Certification Received, Sem: 03,GPA: 0.2

Franklin & Marshall prep college, Major: human services, Minor: human services, Degree: diploma, Sem: 3,GPA: 0.1

SPECIALIZED TRAINING:

Proficient in Microsoft programs, i.e., word, excel PowerPoint, trained for the hybrid area crane operator, fork lift operator use of all mhe equipment hybrid crane, stock selector as well as stand up. Total of 18 months also previous exp. as a material examiner and identifier from 05/2004 until 02/2006 job duties consisted of examining material for any type of discrepancies, decision making for final disposition of material. Previous exp in packing area, etc. computer operator in previous employment as a supervisor use of training experience in using training modules to assist employees with utilizing training aids for class preparation as well as class material. Also able to maintain program and attendance records as well as documenting and submitting briefings, proficient in Microsoft word, excel, power point and lotus, 6 years’ experience as a customer service representative, also had Information Assurance training in DDSP area. Exp. in packing, Received certificate of Attendance for SWARM training. received new training on pp&m codes and procedures. Records management training, Aggressive management training 01/07/98 transition to management, Defense distribution 05/06 (8b-f10 and (almc-do) modified, swarm 05/06 and hazardous, Management and supervisor training 01/07/98. worked in walk and pick as well as distribution process worker and material handler for app.18 months or more, assist current sups. with training of new hires training. Leadership skills for non-supervisor's, received certificate of achievement for DDSP leadership skills for non-supervisor's 07/06-07/07/2006.Completed refresher training for ATAAPS 03/13/07.

LICENSES/CERTIFICATES:

Licensed to operate all MHE equipment, Management and Supervisor training 01/07/1998, Susquehanna Developmental Services-also Aggressive Management Series 01/07/98-five certificates of Achievement for exceptional customer service- AT&T wireless, also Certificate of completion for Making the Transition to Management- HACC 06/23/93.Recieved several certificates/awards for superb Customer Service. Certificate for records management annual briefing, certificate for stock readiness as well as diplomas for certificate received 12/07/06 for completion of excel 2003 level I and II. also certificate received for Microsoft word level I and II 12/14/2006.Solid wood packing material 05/2004 Received certificate for PowerPoint II 06-09/08.Recieved training (Is Supervision for Me?) 06/16/08.

HONORS/AWARDS:

awards received from 09-99 until 05-02 for excellence in customer service as well as certificates received for accomplishments. Received monetary award 2002. Received monetary award on 12/02/2005 for safety. Diploma received for Defense Distribution Management Course 04/28/2006. Received monetary awards in 2012 and 2013.

OTHER INFORMATION:

prior supervisor positions held Currently working in a material examiner processing position in a wg-6 level, received training in mission-receiving as well as received certificate for solid wood packing material, 05/2004. Received Certificate of Completion -DLA Info. Assurance Course 09/24/04. Also have prior supervisory exp.(not enough room to add to resume. Worked as a Human Service Supervisor from 03/97 until 07/98, overseeing a total of 5 employees, teaching and training them various duties as a work leader, employer was Northwestern Human Services Supv.-Dave Hubner. Also worked at Impact Service Systems as a Human Service Supv. from 08/99 until 10/99. Training a total of 6 employees as a work leader. While in supv, capacity, was made aware of Inv Dist Mgmt., able to utilize skills of strategic focus, know how to be responsible and use accountability skills. Able to supply resource stewardship as well as Innovation and Initiative for good work efforts and practices

Are you a U.S. Citizen? (YES)

Have you registered for Selective Service? (NO)

Currently working as a Direct Service Professional Mh/Mr facility with Hope Spring Farms in Hershey Pennsylvania under the direction of Denise Gainer. Her contact number is 717-***-****.

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