Service Representative Customer Care

Dianne Rose S. Salvar

Phone: 095********

Email: ******.******@*****.***

Address: **** ******* ****, ****** ****-lapu City, Cebu Date of Birth: February 21, 1999

CAREER OBJECTIVE

TECHNICAL SKILLS

PERSONAL SKILLS

EDUCATION

AFFILIATION

PRE-PROFESSIONAL

EXPERIENCE

Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills & abilities in the field of information and communication technology (ICT).

-Excellent written and verbal communication skills

-Highly organized and efficient

-Ability to work independently or as part of a team

-Proven leadership skills and ability to motivate

BS in Information and Communications Technology (2018 – 2019) Cebu Technological University – Main Campus

M.J. Cuenco Ave, Cebu City, 6000 Cebu

Philippine Society Information Technology Students (PSITS) Position “Member”

Cebu Technological University-Main Campus

(2016 - 2019)

Talent Acquisition Management Intern

Author Solutions, Philippine, Inc. (July 2018 – June 2019) Under the department of HR TAM – Sales (sourcing). Assigned to call, invite and track applicants from Jobstreet.com.

-Basic Hardware troubleshooting

-Basic Network troubleshooting

-Basic Programming (C++, Visual Basic, Android Programming Language)

-Microsoft Office (MS Word, Excel, Powerpoint)

-Basic Web Development and Web Designing

-Adobe Creative Suite (Photoshop)

CAREER EXPERIENCES

REFERENCES:

Paula Louise Javier

091********

SENIOR SPECIALIST, Talent Acquisition Management / OJT Supervisor Author Solutions, Philippine, Inc.

Joseph P. Barawidan

091******** / 092********

OJT Chairman / Coordinator

Cebu Technological University – Main Campus

Liven Belonta

094********

Humana Account Trainer

Conduent

Aiza Abing

097********

M&R Process Trainer

Optum Global Solutions

Customer Care Service Representative

Conduent (December 2019 – June 2021)

Humana Inc.

• Currently working as a L1 customer care service representative.

• Taking calls to assist the provider concerns about getting the eligibility and benefit of the member

• Checking authorization status on file for the member

• Checking the participation status of the provider Customer Care Service Representative

Optum Global Solutions (July 2021 – Present)

United Healthcare Medicare Replacement

• Currently working as a tier 3 customer care service representative.

• Taking calls to assist the provider concerns about getting the eligibility and benefit of the member

• Creating and checking the status of authorization for the member

• Checking the participation status of the provider

• Checking the claims status of the member

Contact this candidate