LUBNA FARHA

Phone: +971-********* Express Entry Profile: E002904234

E-Mail: adyn3s@r.postjobfree.com LinkedIn URL: linkedin.com/in/lubna-farha-29jan1986 An energy-driven professional targeting assignment in General Administration, Office Management, Sales Operations and Project Coordination with an organization of high repute Industry Preferences: Construction, Engineering & Manufacturing, Consultancy and Real Estate P R O F I L E S U MMARY

A goal-oriented professional with nearly 15 years of professional experience in the field of Secretarial Functions, General & Office Administration, Sales & Project Coordination and Human Resource Management leading to improved business operations

Worked with cross-functional teams of highly repute organizations including NAFFCO Electromechanical, Al Qudrah Safety & Adeem Investments

Extremely efficient in managing the entire gamut of internal and external communications aimed at creating favourable starting points with stakeholders on which the company depends

Possess relationship management skills coupled with expertise in managing top & confidential correspondence with clients & higher management for administrative and support duties

Expertise in planning and executing projects with a flair for adopting modern methodologies with focus on excellent resource mobilization complying with quality standards

Competent in managing, leading and mentoring teams as well as familiar with directing organization in visioning

& executing business objectives & goals

Strong understating of Business Operations which entail general administrative activities, personnel management, and facilities management with excellent analytical approach and skill to relate to people at any level of business to accomplish set business targets

Proficient at grasping new technical concepts quickly & utilizing these in a productive manner; proven experience in working with Oracle CRM and MS Office Suite including MS Word, Excel, Access, and PowerPoint

Skilful in working effectively and with systematic approach for client management with focus on enhancing overall customer satisfaction; an effective communicator with excellent relationship building, analytical, problem- solving, organizational & interpersonal skills

K E Y S K I L L S

General & Office Administration Facility Management Project Coordination Sales Coordination Reports & Documentation Human Resource Management Team Management Process Optimization Cross-functional Coordination O R G A N I Z A T I O N AL E X P E R I E N C E

Since Feb’17 with NAFFCO Electromechanical LLC, UAE as Executive Secretary Key Result Areas:

Designing & implementing operations roadmap and workflow for cross-functional departments in coordination with Branch Manager and Department In-charge to streamline business operations

Providing high-level administrative support and assistance to the Branch Manager and/or other assigned leadership Executive Managers/ Incharges in the branch.

Leading a team of 10 members which include Front-office Executives and Coordinators; mentoring and guiding team to perform better; identifying and resolving their issues

Optimizing internal & external communications; drafting letters & memos to share with clients & internal teams

Maintaining Manager’s Agenda and assisting in planning appointments, board meetings & conferences

Organizing & attending regular meetings related to branch development and sharing MOMs

Reviewing teams performance and generating reports based on the targets to be shared with higher management

Administering communication points of the Manager and redirecting phone calls after screening the same

Making travel arrangement for Manager as well as for clients during branch visits

Ensuring maintenance of secure and confidential documents & reports; maintaining other important documents

Coordinating sales activities in coordination with Sales Department; assisting in development of Sales Workflow; preparing Proforma Invoices and Progress Bills for projects for timely collection

Registring the company profile as supplier under SAP Ariba portal for acquiring tendering inquiries from the clients.

Liaising with Project & Maintenance Teams for successful completion of projects within time & budget constraints

Monitoring CRM Systems and developing reports based on Sales Team’s performance

Interfacing with HR Department to recruit Coordinators and Front-office Desk Executives

Mapping competencies and providing regular training to team members

Ensuring proper health & safety of the employee by following the set guidelines of the organization

Maintaining electronic and paper records ensuring information is organized and easily accessible Jun’12 – Jan’17 with Al Qudrah Safety & Security Systems LLC, UAE as Admin. & HR Officer Key Result Areas:

Assisted Managing Directors & C-Level Executives in prioritizing their commitments

Developed MOMs & notes of MD meetings and ensured timely follow-ups as per the MOMs

Created & maintained documents related to Enquiries, Quotes, Job Orders and other routine correspondences

Directed complete functions of front-office communications and general administration

Administered incoming mails & other materials by reading & re-routing; prepared answers for routine letters

Generated required documents & forms for inspections, purchase requests, enquiry check lists, job completion reports and site specific documents to improve efficiency

Provided routine information related to office works to internal & external departments

Monitored team performances; guided team members in improving accuracy by cross-checking subject, format, etiquette and clarity while assuring adherence to organizational policies

Maintained documents related to HR functions such as Contract of Employment, Payroll and other information

Processed & maintained leave records & leave payment status of all employee; developed various monthly reports related to training, recruitment & turnover and shared the same with higher management

Prepared Service Certificates, Salary Certificates, Letter to Banks and other documents for necessary authorization

Formulated job description, released advertisement, sorted & ranked candidates and assisted in selection process

Managed travel activities such as visa & ticket arrangement and hotel bookings for Managers & other officials Jun’09 – Jan’11 with Al Rawasi Consultancy, Kingdom of Bahrain as Executive Secretary/Administrator Key Result Areas:

Provided secretarial assistance to Operations Managers as per business guidelines

Managed LMRA & GOSI issues; applied for visa online

Administered renewals, terminations and other issues of employee & employers; shared the same with PRO

Arranged meetings with clients; established filing systems for maintaining documents and reports Jan’08 – Apr’09 with Adeem Real Estate Co. LLC, UAE as Administrative Officer Key Result Areas:

Designed workflow for Admin & HR Departments in coordination with HR Managers and Executive Managers

Mentored team members and resolved their issues/conflicts related as per set HR policies

Allocated work and developed roasters for Front-office Team; managed their payrolls, scheduling & attendance P R E V I O U S E X P E R I E N C E

May’06 – Jun’07 with Vishwas Bawa Builders, India as Business Administrator Apr’06 – May’06 with Airtel Communications as Tele Caller Sep’05 – Mar’06 with Share Khan, India as Marketing Trainee E D U C A T I O N

2018: B.A. (Public Administration) from Vinayaka Missions Sikkim University, Sikkim

2006: B.Sc. (Biology & Chemistry) Incomplete from St. Aloysius College affiliated to Mangalore University, Karnataka

2002: Pre-University (Biology) from Dr. NSAM College affiliated to Mangalore University, Karnataka IT S K I L L S

Microsoft Word, Excel, PowerPoint, Microsoft Outlook

Oracle, CRM, SAP Ariba (Cloud-based procurement)

Windows

C O MMUNICATION S K I L L S

English

Urdu

Hindi

Kannada

Arabic

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