Customer Service Representative

Tiffany L. Keyes

*** ***** **** **** ***. **** Lawrenceville, Georgia 30046

Cell phone: 678-***-****

Email: ******************@*****.***

Employment

Bridgeway Hospice

July 2021 – September 2022

Scheduling Coordinator

Coordinates appointments for employees, customers or patients.

Main duties include planning weekly employee schedules, determining appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times

Robert Half Temp Agency – Delta Dental Contractor

October 2019 – March 2021

Credentialing Specialist/Logger/Customer Service Representative

●Ensure work for a variety of healthcare organizations to make sure that other medical professionals comply with governmental credential standards.

●Responsibility is to verify that the credentials of health care professionals are in compliance with state and federal standards

●Processed re-credentialing paperwork and maintaining a database of practitioners' training, education, licensing, and experience information, specialists also ensure that practitioners adhere to staff policies, department regulation, and government laws

Robert Half Temp Agency – Delta Dental Contractor

November 2018 – July 2019

Credentialing Specialist/Logger/Customer Service Representative

●Ensure work for a variety of healthcare organizations to make sure that other medical professionals comply with governmental credential standards.

●Responsibility is to verify that the credentials of health care professionals are in compliance with state and federal standards

●Processed re-credentialing paperwork and maintaining a database of practitioners' training, education, licensing, and experience information, specialists also ensure that practitioners adhere to staff policies, department regulation, and government laws

Renew Financial Group

September 2017 – November 2018

Customer Service Representative 1

●Answering multi-program phone calls from customers and contractors, taking and processing financing applications, making follow-up calls to existing customers, and responding to emails in a prompt and professional manner.

●Effectively communicate account status with customers and contractors, while adhering to privacy requirements, to provide friendly, knowledgeable and extraordinary service to all parties.

City of Atlanta 311 (Mayor’s Office)

July 2015 - September 2017

Customer Service Representative

●Respond promptly and answered/resolved customer inquiries and complaints.

●Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.

●Forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

Robert Half Temp Agency (Co-Star) - Contractor

October 2013 – July 2015

Research Associate

●Grow an accurate and complete database of commercial real estate inventory, conducting up to 20+ daily interviews to brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data.

●Effectively maintain and build mutually beneficial relationships with clients.

●Investigate new property leads to be verified from field researchers, SEC filings, news articles, and tax records.

National ID Recovery

February 2006 - October 2013

Call Center Supervisor

●Assisting members in proactively protecting their identities.

●Assisting data breach victims and persons at risk of becoming identity theft victims by enrolling them in our Identity theft prevention and detection programs.

● Responsible for answering phones and directing calls to the appropriate departments, however data entry duties including ensuring accuracy of our members’ sensitive personal information and making changes or revisions if necessary

Education

●PIEDMONT TECHNICAL COLLEGE - Greenwood, SC August 1998 - 2000

Associate in Computer Engineering

●MCCORMICK HIGH SCHOOL - McCormick SC August 1994 – May 1997

●STROM THURMOND HIGH SCHOOL - Johnston, SC August 1997 – May 1998

Received High School Diploma

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