Amy Gitter

**** *. ****** ***.

Appleton, WI ****5

920-***-****

adyn0r@r.postjobfree.com

EXPERIENCE

Walgreens- Store Manager

September 2001 - PRESENT

Customer Experience*

-Provides coaching and feedback to team members on customer service.

-Offers excellent service by offering assistance on products and services.

-Resolves customer complaints and helps respond to customers special needs.

-Oversees all store operations by delegating tasks to team members.

-Supervises the control of the store money including register counts, withdraws from bank, pick ups from armoured car, safe deposits, ordering change and oversees all of the bookkeeping including ledgers, invoices and cash reports.

-Performs and supervises merchandising by planning and ensuring the implementation of resets/revisions, displays, and promotional space using sales/clearance pricing, seasonality, etc.

-Analyzes inventory and supervises inventory management, including ordering, keeping items in stock, and ensuring the proper inventory counts are being completed weekly to ensure on shelf availability and reducing excess. Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.

Supervises operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. Maintains knowledge of all computer and technology systems and software

(e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions. Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned, including assisting team members as needed.

Business Performance Management

Receives exposure to analysis of financial and performance data for the store, pharmacy and clinic.

Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.

People and Performance Management

Supervises team members by assigning tasks, setting expectations, and providing feedback.

Ensures training of team members; provides coaching and mentoring. Issues constructive discipline and makes discipline recommendations. Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members. Training and Personal Development

Participates in company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders.

Follows performance improvement plans offered by Store Manager and District Manager.

Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy and management, seeking best practices.

Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Communications

Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.

Oversees all pharmacy operations. Ensures metrics are being followed and meeting the company goals. Regular meetings and reviews are conducted with the pharmacy manager.

EDUCATION

UW Fox Valley

8/2018-5/2019

General studies

Fox Valley Tech

8/2019-5/2022

Retail Management

Contact this candidate