Name : Mohammed Arshad Hussain

E-mail : adyn0n@r.postjobfree.com

Contact: +974- 30356492

Address: Doha Qatar.

Q.I.D # : 290********

Visa Status: Transferable Work Visa

Mohammed Arshad Hussain

IT Team Leader

SUMMARY

11 years of professional experience, Motivated, dedicated, and personable IT Associate with great analytical, technical and project management skills. Experienced and result orientated team player with a proven track record of successful installation, configuration and deployment Computer’s servers and server packages, CCTV, Wireless and Wired network devices, and IT Team Leader for the Organization providing support for Head office and more than 20 construction project site office.

EDUCATION

CONTACT & PERSONAL INFORMATION

Name : Mohammed Arshad Hussain

Fathers Name : Mohammed Ahmed Hussain

Date of Birth : 5th August 1990

E-mail : adyn0n@r.postjobfree.com

Contact # : +974- 30356492

Address : Doha Qatar

Marital Status : Married

Nationality : Indian

Passport # : V8541267

Q.I.D # : 290********

Visa Status : Transferable Work Visa

Languages : English, Hindi, Urdu, Telugu.

Driving License : Qatar & India.

Certifications: -

ITIL V4 Foundation in IT Service Management

Master of Technology in Computer Science & Engineering Jawaharlal Nehru Technology University

Bachelor of Technology in Information Technology

Jawaharlal Nehru Technology University

Trainings

• Training in CCNA, MCITP, Hardware & Networking,

Exchange Server, and Linux from Zoom Technologies.

• Training in SAP(BASIS) from Reliance Global Services

• Training in .NET & HTML from Engineering DEN.

Achievements

● To effectively establish and maintain the Network.

● Participated in National level seminar conducted by

‘Arkay College of Eng. and Technology’.

● Participated in Program 2011and presented a PPT

conducted by ‘Junior Chamber Association’ at Gayana Saraswati College of Engineering & Technology.

Technical Skills:

• Handling the installation, configuration & maintenance of networking equipment’s / computer hardware and

software.

• Installing printers, scanner etc. in the network.

• Installing different flavors of Operating system like XP, Vista, Win7, server 2003, 2008 etc.

• Knowledge in IP addressing, sub netting and super netting. Configure VPN Access.

• Administer & manage, active directory service for users & groups creation, deletion, and suspension.

• Backup and restore of IOS and configuration files.

• Basic Knowledge of Web designing.

• Basic Knowledge of ELV Systems.

• Knowledge in Installing CCTV, Access control, IPTV, SMATV, Room Management System, Instruction Detection System, IP Telephone, WIFI, AV System and doing maintenance. Company: - Metito Overseas Qatar – Doha, Qatar.

Position: – IT Team Leader

Duration: - Sep 2020 – To date

Attend to all technical support calls & emails from within the head office buildings and all site offices.

Installation and configure of software’s like MS Office, Autodesk, Adobe, Candy, Primavera, etc... Standalone / Server based.

Installation of Windows & Server Operating systems.

Configuration of Routers, Bio-metric Machines, Wi-Fi devices.

Providing site to site connectivity through VPN & Citrix.

Installing and Configuration of Storage Systems.

Administer and manage Daily work through IT service desk software.

Attending technical support by either connecting the end user through Remote connects applications / windows remote assistance utility or by physically support to end user desk.

Maintaining all project site offices request through IT support staff specially assigned for site office duties.

Ensure proper steps have been taken before any site office has been mobilized or de-mobilized.

Handling the IT store & IT procurement for the availability and Purchase of equipment as per the requirements of end user or project site offices.

Manage, train & motivate all Help Desk technical support staff for proper and timely support.

Monitor the ticketing system database and follow-up

Administer & manage, active directory service for users & groups creation, deletion, and suspension.

Managing AD, DHCP, Application, Backup Server & Fileserver.

Managing Network devices like Wi-Fi, Switches & Firewall.

Arrange training session for newly hired technical support staff.

Administer and manage IP telephony server for extension creation, deletion, IP phone set configuration and change calling rights.

Site surveying and planning of the site Mobilization for new projects. Company: - Power International Holding – Doha, Qatar. Position – Senior IT Officer

Duration: - April 2019 – August 2020

Attend to all technical support calls & emails from within the head office buildings and all site offices.

Administer and manage Daily work service ticketing software.

Assign service tickets to IT support staff for issue resolution.

Providing technical information / technical support to IT support staff as per their requirement for on hand issue resolution.

Arranging technical support by either connecting the end user to IT support staff through Team Viewer / windows remote assistance utility or by sending the IT support staff physically to end user desk.

Maintaining all project site offices request through IT support staff specially assigned for site office duties.

Ensure proper steps have been taken before any site office has been mobilized or de-mobilized.

Handling the IT store & IT procurement for the availability and Purchase of equipment as per the requirements of end user or project site offices.

Manage, train & motivate all Help Desk technical support staff for proper and timely support.

Manage the Help Desk technical support staff performance evaluations, promotions, and disciplinary responsibilities.

CARRIER HISTORY

Ensure that users are provided proper and timely technical support by the technical support staff.

Monitor the ticketing system database and follow-up with assigned technical support staff to ensure timely resolutions to problems.

Ensure daily and monthly Helpdesk statistics report is created and submitted to management.

Administer & Manage, active directory service for users & groups creation, deletion, and suspension.

Arrange training session for newly hired technical support staff.

Administer and manage IP telephony server for extension creation, deletion, IP phone set configuration and change calling rights.

Ensure team is aware of organizational goals and motivates team to achieve the same. Company: - Radiant Engineering Enterprises – Doha, Qatar. Position – Senior IT Officer

Duration: - May 2014 – April 2019

Company: - Gayana Saraswati College of Engineering & Technology, Nizamabad, India Position - Assistant Lecture & IT Lab Incharge

Duration: - Jan 2013 – Feb 2014

Company: - Techno Computers, Hyderabad, India

Position - IT Support Engineer

Duration: - March 2012 – April 2013

Declaration:

I hereby affirm that the above furnished information is true and correct to the best of my knowledge and belief.

In view of the above, I request you to kindly give me an opportunity to serve your esteemed for which act of kindness, I shall remain thankful to you. Thanking you for your kind consideration Yours Sincerely

[MD ARSHAD HUSSAIN]

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