Customer Service Call Center
Resume:
CHRISTY I. MOORE
Halls, Tennessee 38040
adyn0f@r.postjobfree.com
Customer Service Representative / Call Center
Work Experience
North America Customer Representative / Call Center
Komatsu America Corporation
Ripley, Tennessee
April 2000 to October 2009
Determines requirements by working with customers.
Answers inquiries by clarifying desired information by researching, locating, and providing information on a urgency manner.
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
Maintains call center database by providing information to customers, and other team members.
Constructed Customer Service Manual for training new customer service representatives during time of employment.
Knowledgeable use of P.R.E.P.S, all Microsoft Office programs, PIPS, internet functions of companies websites, and other computer systems.
Daily use of general operating office equipment.
Clerical and administrative services to management.
Filing, data entry of orders, invoices, claims, shipping and receiving information.
Portrait Studio Manager/Head Photographer
Walmart Portrait Studios
Ripley, Tennessee
August 1997 to April 2000
Providing remarkable customer service throughout the photographic, sale, and delivery experience.
Follow established operational processes for scheduling, hiring, training, selling, photography and portraits.
Manage performance and develop the skills of Team Members
Accountable for the studio’s ability to achieve results (sales,customer satisfaction, and company goals)
Giving each customer an amazing experience from the moment they book their session and ensuring that every team member is doing the same.
Photographing customers including, infants, kids, families, couples, and more. Professional photography experience a well set standard to go above and beyond.
Managing a small team which will include hiring, training, mentoring, scheduling and most importantly, aligning everyone towards meeting the studio’s goals.
Driving customers into the studio using local marketing tactics.
Meeting and exceeding goals set by company for studio in sales.
Maintenance of computers and photography equipment.
Accounting, inventory, cashier, and general clerical office skills.
Education
Halls High School
Halls, Tennessee
August 1989 to May 1994
Dyersburg State Community College
Psychology and English
Dyersburg, Tennessee
Skills
Customer service 10+ years
Call center 9 years
Cold calling 3 years
Inside sales 5 years
Management 5 years
Computer skills 10+ years
Microsoft Word 10+ years
Microsoft Excel 10+ years
Microsoft Access 10+ years
Microsoft Office 10+ years
Microsoft PowerPoint 10+ years
Public relations 10+ years
Problem management 10+ years
Help Desk 10+ years
Relay For Life Multiple Event Chairperson
Ripley, Tennessee
April 2000 to October 2009
Planning effective meetings, seminars, fundraisers, and social events.
An organized and detail-oriented event planner with more than nine years of experience in planning, execution of meetings,and events.
Expert in selecting and transforming venues to accommodate clients’ needs, organized large events,and building strong relationships with participants.
Direct the planning and execution of meetings, fundraisers, and other events for corporate fundraising for nonprofit organizations.
Manage budgets for large-scale events and maintain strong relationships with numerous vendors to assist corporations in planning large scale fundraising events.
References
Karla Lewis Johnson
506 N. Wilson Street
Halls, Tennessee 38040
adyn0f@r.postjobfree.com
Tracy Millner Mudd
248 Charlie Lee Road
Halls, Tennessee 38040
adyn0f@r.postjobfree.com
Dianne M. Stevenson
428 N. Wilson Street
Halls, Tennessee 38040
adyn0f@r.postjobfree.com
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