Customer Service Account Manager
Resume:
Santina Wood
Award-Winning, Customer-Centric Leader
Greenville, SC
*********@*****.***
Enthusiastic Team Player eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of relationship building and time management and training in the ultimate Customer Experience. Motivated to learn, grow and excel in any industry. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the customer experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Advocate Specialist/Account Manager
Sunpro/ADT Solar - Jacksonville, FL
December 2021 to December 2022
• Increased customer satisfaction by resolving all solar construction issues.
• Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
• Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
• Troubleshooting technical NEST issues via GOOGLE TECH/SUN PRO with NEST911. 3rd Shift Manager/Trainer
7-Eleven - Moore, SC
April 2020 to September 2021
Hired for COVID coverage.
• Worked alone on 3rd shift: grocery ordering, sales and lottery.
• Grocery ordering, receipt of groceries, cook to order as well as making breakfast biscuits.
• Training of all new hires, payouts, and provided coverage when needed. Office Manager/Logistics/IT Service Coordinator
NPS - Greenville, SC
June 2017 to September 2019
• as well as troubleshooting technical issues in attempt to circumvent house-call. Listened to customer feedback, supplied proper responses, and forwarded issues to the appropriate department.
• Directed drivers and set daily appointment routes for the repair of warrantied home products.
• Explained the features and capabilities of warranty offerings to customers to help them understand the products and get the most out of them.
• Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned later.
Executive Customer Relations
Samsung - Simpsonville, SC
May 2013 to July 2017
· Had professional interactions with customers, peers, and Department Supervisors, which aided in the development of clear communication and active listening skills.
· Taught new employees about the company's operations, policies, and services.
· Helped drive high customer retention by supplying exact information about promotions, customer programs, and products.
· Promoted a superior customer experience by responding to customer concerns, showing empathy, and quickly resolving issues.
Small Business Account Manager/Trainer
MCI Worldcom - Greenville, SC
April 2001 to February 2010
· Took charge of client correspondence and kept track of all tracking and communications.
· Maximized business potential by providing excellent customer service and ensuring 92% client retention.
· Serviced existing accounts on a regular basis to maximize revenue.
· Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
Education
Bachelor of Science in Business Administration and Management Argosy University - Phoenix, AZ
2017
Associate of Science in Computer Science
Piedmont Technical College - Greenwood, SC
2004
Skills
• Customer service
• Route dispatch
• Conflict and dispute resolution
• Client assessment and analysis
• Positive learning process
• Multi-line phone talent
• Communications
• Report writing
• Quality assurance
• Team Leadership
• Business correspondence
• Interpersonal and written communication
• Business Operations
• Information gathering and analysis
• Relationship development
• MS Office
• Computer science
• Salesforce
Languages
• American Sign Language - Intermediate
Certifications and Licenses
Certified Salesforce Administrator
Present
Account Management and Maintenance (AMM)
Present
Member Institute of Transportation and Logistics (MILT) Present
Groups
Senior Member NSCS
June 2014 to Present
National Society of Collegiate Scholars
Member Sigma Beta Delta
April 2015 to Present
International member for Business Management
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