GARVIN SMITH

Sales Associate Data Entry Analyst Customer Service

*** * **** *** ********* Florida 33020, United States 954-***-**** adymz2@r.postjobfree.com

PROFILE

• Strong experience working in a CRM (Salesforce, CPQ, other CRMs)

• Previous experience troubleshooting issues related to prescription renewals, quotes, claims, estimates, pricing, and/or billing

• 5+ years of experience in a Support role (Analyst, Customer Service, Sales Operations, Call Center, etc.)

• Proficiency in using technology and comfortable with online platforms for sales and marketing purposes

• Excellent written and verbal communication

• Strong analytical skills and attention to detail EMPLOYMENT HISTORY

Data Entry Analyst (Remote), TCS Tata Consulting Services Mar 2020 — Present Atlanta Ga (Remote)

• Input new information into database systems

• Create and manage spreadsheets

• Control the data probity by performing comparative analysis of different sources

• Regularly update existing database system records

• Communicates effectively with other departments in regard to questions or issues with contracts, invoices, or line item charges and provide explanations when necessary

• Document, organize and store relevant documents

• Perform regular backup and security database activities Sales Customer Service Representative(Remote), Digital Risk May 2018 — Nov 2019 Boca Raton

• Follow a proven sales process with step-by-step scripts to engage prospects and effectively close

• Receives a high volume of inbound phone calls from potential customers

• Respond to calls from advisors regarding a variety of requests, for example, an update of their availability, a reassignment of files or an explanation of the procedures in effect at the service access center and direct them to the appropriate department, if necessary

• See to the assignment of the file during the appointment process

• Conduct independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case

Sales Associate, Newport Beach Resort Oct 2016 — Mar 2018 Sunny Isles Beach

• Answer inbound sales chat inquiries and greet customers with energy and enthusiasm virtually

• Be able to make outbound calls to customers for further clarification needed

• Screen and qualify potential customers based on company guidelines

• Make sales-tour reservations and collect required deposits

• Greet, present, and incentivize prospective customers to attend a sales presentation

• Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories

• Attend all scheduled training sessions, and department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly, and annually.

Mortgage Processor, Home Financing Center Oct 2010 — Oct 2016 Coral Gables

• Serve as a liaison between loan officers applicants, real estate agents, and mortgage lending underwriters to help further loan approval

• Handle all borrower communication from the point of contract to closing the loan

• Handle the loan pipeline and ensure an efficient and compliant flow throughout the loan process

• Give detailed loan packages to the lender underwriting department and obtain approval or denial. When issues arise, communicate with underwriters and borrowers to make sure conditions are satisfied EDUCATION

Florida International University Jan 2004 — Jun 2006 BA Business Administration Miami Florida

Miami Dade Aug 2000 — Jun 2002

AA Business Administration Miami Florida

SKILLS

Excellent communication,

interpersonal, problem-solving,

presentation, and organizational skills

Expert

Microsoft Excel and Microsoft Office Expert

Proficiency with sales management

software and CRM

Expert

Self-motivated, target-driven, and able

to work independently

Expert

REFERENCES

Marsha Brown (Manager) 954-***-****

TCS Tata Consulting Services adymz2@r.postjobfree.com Cheryl Tyson (Co-Worker) 954-***-****

Digital Risk adymz2@r.postjobfree.com

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