Sandra Davidson

**** *********** *** *****, ** 347-***-****

adymyn@r.postjobfree.com Remote only!

Work Experience: (Contract Positions)

Pnc Bank, National Association, Inc. May2022/April 2023- - Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Skills and Competencies: - Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. - Ability to work independently and manage one’s time. -Ability to accurately document and record customer/client information. - Previous experience with computer applications, such as MS Outlook or data entry software. Major Job Duties and Responsibilities: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

CSR (Wipro) Oct 2022/Dec 2022

Took calls and helped members with questions about their account and accepted Payments.

Housing Specialist (Guide House) May 2021/Sept 2022 Accepting applications from applicants who have been Rent Burden since Covid- 19 began19 began. Making sure that the applicants are eligible for assistance in New York city.

CSR- (Maximus Healthcare) April 2021/Oct 2021

Team members to provide experticse and assistance in resolving participant issues. The applicants are eligible for assistance in New York city. Inbound and outbound calls, Accepting applications from applicants who have been Rent Burden since the Covid-19 began.

Documentation and solving customer problems.

Achieve program goals and/Develop working relationships with customers and monitor engagement and progress.

Work with customers on a regular basis to meet and or maintain program services and eligibility.

Conduct workshops and other training related services for customers.- Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.

Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs) Follow-up with customers to ensure that their needs are met and questions and concerns are resolved.- Interact with others.

Contact Tracer-Covid-19 (Apex Systems) May 2020/July 2021 Place and field calls from employees and advise on testing, Isolation and Quarantine, Call contacts of newly diagnosed patients, Collect and Record Information on Symptoms into the CRM

Determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation or quarantine. Lyft-GIS Sept 2019/Dec 2019

Using a geographic information system to gather, manage and analyzing data. Google Maps : May 2019/Aug 2019 Google Street View is a technology featured in Google Maps and Google. Earth that provides interactive panoramas from positions along many streets in the world. Precision Pipeline Solutions: (Aerotek) Nov 2017/Jan 2018 Working as a data entry operator, entering data into excel spreadsheets, entering Mechanics information into the system. Uber Maps Image Collector : Sep 2018 /Dec 2018

Drove a Rental Vehicle equipped with a sensor, Completed all Instructed driving including the daily Imagery collection activity, Communicate with OTS Tier 1 and/or Tier 2 as necessary if the daily collection has any issues and obey all laws, rules, and regulations . Drive Defensively to avoid collisions or other driving problems; Ensure Imaging System and/or Vehicle is properly maintained as requested and Ensure Imaging System is kept safe at all times. JEC Dissability Management: Aug 2017/Oct 2017

Performing data entry duties, Working with workers comp, No-fault and liability claims.

Performing Customer service duties, entering clients Demographics into system, calling and scheduling Doctors Appointments for clients, doing follow up calls and contacting client's lawyers.

Medical Device Technician-ANAlYST-Care Fusion: (Jan2017/Dec 2017) Unbox, Alaris System Maintenance (ASM) software tasks for: Transferring Network Configuration File to a PC Unit, Alaris System Maintenance.

(ASM) software tasks for: Wireless Data Set Transfer, Alaris system Maintenance (ASM) Software tasks for: PC Unit and Module Check-in/Preventative Maintenance/Calibration.

Related Management-: (Feb/June 2016) Date entry Clerk, Received Applications from potential applicants who have applied for low Income Housing. Entered Applicants. Demographics into data base System. Applicants will be picked based on a Lottery Process. 1199 Benefits funds: (Sept 2015/Jan 2016)

Worked in the Eligibility Department amending Healthcare members demographics and healthcare plans.

Self Employed-Daycare Provider: Aug 2012/Jan 2015

Cared for 3 School aged children and 2 toddlers.

Prepared daily meals, Escorted to and from School, Performed learning activities daily.

Oce Business Services: April 2011/Dec 2011

Worked as a Scanner. Prepped and scanned documents from various Companies. All documents were shredded at the end of the day. Touch Stone Insurance : April 2010/April 2011 Entered, updated and Amended Physicians demographics into database system. Copy Clerk/Advantage Law Firm Accounts Payable department : Scanned Documents, uploaded them into a data base system. High School: Mabel Dean Bacon Vocational/ High School High School Diploma :1982/1986

Ashworth College:

Major qualifications Studied:

ICD-9-CM Coding, ICD-10 CM Coding HCPCS, Coding compliance and auditing, CPT and Place of service Coding. Coding Procedures and Services Insurance Plans, Professional billing and coding, Medical Terminology, Electronic Claims Processing, physician Medical Billing, hospital Medical billing, Medicare, Medicaid and Tricare/Received Career Diploma

Additional Skills:

Skills: Typing 55-65 wpm, (Beginner) Microsoft Word, Scanning, copying, filing, faxing, Customer Service, data entry, Scheduling Doctor's Appointments, Medical billing and coding (Beginner), Calibration Preventive Maintenance on Adult Chemo Machines And Customer Service and Salesforce.

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