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Cyber Security Technical Support

Location:
Tulsa, OK
Posted:
July 31, 2023

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Resume:

KAYODE JAIYEOLA

918-***-****

adymy2@r.postjobfree.com

Tulsa, OK

linkedin.com/in/kayode-jaiyeola

SUMMARY

Passionate Cyber Security specialist with 5+ years of technical support experience, including 1 year experience in Cyber Security. CompTIA Security+ certified professional skilled in monitoring and analyzing potential threats using SIEM and EDR tools such as Splunk, IBM QRadar, and CrowdStrike. My passion was fueled by the constant cybersecurity threat emergence and desire to protect valuable assets such as computer systems and sensitive information. A dedicated team player with strong analytical and technical abilities for solving complex challenges. Seeking opportunities to leverage transferable skills and make a positive impact in the field of Cyber Security.

PROFESIONAL EXPERIENCE

Cyber Security analyst -Duskbeacon April 2023- till date

•Monitors and analyzes SIEM alerts through Splunk and IBM QRadar and identified security anomalies for investigation and remediation.

•Conducts investigation and incident response using IBM Qradar, including identifying and containing security incidents and conducting root cause analysis and reporting finding with remediations with The Hive

•Gains strong understanding of the CrowdStrike Falcon platform's capabilities, including threat hunting, incident response and managed threat hunting devices with practical investigations.

•Conducts analysis to determine legitimacy of files, domains and emails using online resources such as Virus Total, Scamalytics, Ip-tracker and IBM X-Force Exchange.

•Conducts malware analysis using open-source tools like PE studios Kali Linux virtual Machine etc. to detect malicious,suspecious and attributes of malware activities that are harmful to IT infrastructure and network.

•Experience in vulnerability analysis using Nessus to detect flaws in devices and network, using the CVSS to priotize the severity, and reported for appropriate action.

•Experience in analyzing PCAP files, investigating malicious traffic with Wireshark, examining details of the infected hosts, and writing reports for Indicators of Compromise.

•Experience with active directory operations and management

Alorica Tulsa, Ok Help Desk/technical Support Aug 2019-Dec. 2022

•Assisted clients with technical issues such as troubleshooting computers, hardware, software and applications with regards to connection to network, functionalities etc.

•responsible for mobile device management incidents such performed remote wipe in case of stolen device(s) to alleviate date theft.

•Helped to unlock clients' devices using the BitLocker

•Responsible for basic troubleshooting VPN issues for remote clients and

•Provided links to client for email encryption to enhance confidentiality of data

•I helped to track misplaced or stolen devices that saved the company $100,000s.

•Assisted customer to resolve login failure, authentication failure and password reset issues

•Detailed documentation and closure of resolved incidents or appropriate ticket escalation for further security review with ServiceNow.

•I was also rated among the best Technicians who helped to increase the overall performance and income generation by 15% via good customer experience and sales skills

Shadow mountain behavioral Health system Tulsa, Ok Mar 2017 - May 2019

Technical support

•Assisted with customer service and physical troubleshooting of computers and other network devices

•Helped to resolve various basic issues with regards to functionalities of network devices.

•Helped in basic hardware and software configurations and management.

•Basic Investigation of and resolved issues related to login and authenticated failures.

•Detailed documentation of actions and appropriate escalations when needed.

•My good technical skills were rated to have contributed to the overall increase in company performance by 10%

•I was also chosen to shadow numerous new employees and contributed about 20% proficiency in employee overall growth and performance

TECHNICAL SKILLS:

•Ticketing Systems (The Hive, service now)

•SOC Experience: Log Analysis, Detection Packet Analysis, Malware Analysis, Any-Run

•Kali Linux Tools: Burp Suite, Metasploit, Nmap,

•Virtualization: VMware, VirtualBox

•EDR- Falcon CrowdStrike

•Vulnerability analysis: Nessus

•Malware Analysis (virus total, PE Studio)

•NETWORKING (TCP/IP & OSI Layers, LAN, DNS, TCP/UDP protocols, VPN,Wireshark Whois,URLVoid, MX Toolbox, Phishing Analysis, Authentication)

•SIEM (Splunk, IBM QRadar)

•OSINT: OSINT Framework, Exploit-DB, The Harvester Virus Total, myip.ms, Scamalytics etc.

•Firewall (FortiGate, Eve-Ng, IPS, IDS)

•SECURITY FRAMEWORKS/STANDARDS (NIST-800, NIST-2700, OWASP, CyberKill Chain, Mitre Attack, Framework, Information Security Playbook

SOFT SKILLS

Analytical Thinking Problem-Solving Strong Communication Time Management Adaptability Collaboration & Teamwork Teachable mindset Resilience Curiosity Emotional Intelligence Creativity Dedicated innovative caring Stress manager

EDUCATION:

•University of Ilorin, Nigeria -B.sc in Geography

•Clarusway, Virginia- Cyber Security course

CERTIFICATES

•Fortinet- Network Security associate (NSE 3)

•CompTIA Security+

•SOC analyst - Clarusway



Contact this candidate