KAINE SCHIFFER

Rancho Cucamonga, CA ***** 909-***-**** adymxo@r.postjobfree.com

Proficient in computer software such as Microsoft Word and Excel. Hands-on experience in inventory management and order placement Ability to determine answers and solutions quickly and efficiently. Familiarity with warehouse operation and daily routines. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Dependable worker and successful providing fast, high-quality customer service in multiple settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers and management.

Guest Relations Management

Dining Customer Service

Problem-Solving Strengths

Staff Training

Product and Service Knowledge

Training and Development

Customer Communication

Quality Control

Time Management

Social Perceptiveness

Production Support

Customer Satisfaction

Busser/Server, 01/2023 - Current

Ugrill KBBQ – Rancho Cucamonga

Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items. Explained menu items and suggested appropriate options for food allergy concerns. Bussed and reset tables to keep dining room and work areas clean. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Catering Server, 01/2018 - Current

Natalie Smith – Southern California

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Provided friendly, courteous service to create memorable moments for guests. Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

Served appetizers, delivered entrees and refilled beverages for banquet guests. Cleared dishes and glassware quickly following each course. Kept bar presentable and well-stocked to meet customer needs. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Set up bar for operation, obtained cash bank and stocked service bar. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items. Explained menu items and suggested appropriate options for food allergy concerns. Guest Services & Custodial Lead, 11/2018 - 12/2022 Disneyland – Anaheim, CA

Sanitation of industrial kitchen equipment

Proper disposal of waste and functioning of Hydraulic Press Sanitized and maintained floors by sweeping, mopping and refinishing. Performed custodial duties to maintain area in clean and habitable condition. Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.

Maintained high employee satisfaction and performance with hands-on and collaborative style. Monitored reviews and social networking sites and feeds to respond to questions or complaints. Trained junior team members in customer service strategies and property policies. Set and managed policies for concierge services and guest relations. Reviewed upcoming events and planned for expected challenges. Lock Desk Analysis, 04/2020 - 08/2022

ML Mortgage – Rancho Cucamonga, CA

Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance. Maximized performance by monitoring daily activities and mentoring team members. Developed and maintained relationships with customers and suppliers through account development. Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.

Maintained relationships with clients long term.

Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions. Warehouse Associate, 12/2018 - 06/2020

Dorrel Furniture – Jurupa Valley

Worked safely around moving machinery.

Prepared orders for shipment by systematically picking, packing and labeling merchandise. Inspected incoming and outgoing shipments to verify accuracy and prevent errors. Cleaned and maintained warehouse in compliance with OSHA safety standards. Unloaded and stacked materials by raising and lowering lifting devices. Unloaded materials and goods at designated locations for best project availability. Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping. Implemented daily operating procedures to keep store clean, adequately stocked and well-organized. Notary Assistant, 04/2017 - 08/2019

ML Mortgage

Assisted in the proper completion of paperwork and contracts Commuter and provider of transportation to meetings Maintaining an accurate and up to date Notary Book Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients. Answered telephone and coordinated meetings and conferences. Handled filing systems for both short and traditional real estate transactions. Customer Service and Sales Representative, 01/2018 - 11/2018 Frontier Communications

Resolve customer complaints via phone, email, mail, or social media Greet customers warmly and ascertain problem or reason for calling Assist with placement of orders, refunds, or exchanges Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Computed total costs and profit requirements for customer sales to provide accurate pricing. Construction Worker, 04/2017 - 10/2017

ML Mortgage

Proper installation of drywall, electrical wiring and tile Ability to properly prime and paint walls

Loaded, unloaded and moved material to and from storage and production areas.

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