Alexander Ciresi

Customer Service

Representative

I am a self- motivated and highly driven individual who is client and customer service focused. My expertise is primarily in customer service and collections with over twenty years of experience. Throughout my career I have consistently provided excellent service with an upbeat personality, a very high level of professionalism, and respect.

General Diploma &

Certificate of Art

Bergen County Vocational Technical

School 2015

Available on request

EDUCATION

REFERENCES

Central Credit October 2018 - July 2019

Insurance Service Representative

Assistant Manager/Loan Processor

DXC Technology October 2019 - November 2021

EXPERIENCE

+615-***-****

adymxe@r.postjobfree.com

Portland, Tennessee

MILITARY

UNITED STATES NAVY

GAS TURBINE

MAINTENANCE

SPECIALIST

SKILLS

Highly proficient in Skip

Tracing.

Extensive proficiency in

Negotiation and Collection skills.

Customer service focused.

Basic knowledge of annuities,

whole and term life insurance,

death claims specialist, and

investments.

Microsoft Word, Excel,

PowerPoint, and Spreadsheets.

Proficient in Lynx, Latitude,

Boss, ILAS, Cross, Cyberlink,

Cyberlife, Watson, Repossession

Data Network, Mainframe,

Policy Lynk and AWD.

Advance Financial October 2017 - December 2018

Account Specialist

American Recovery Specialist October 2017 - December 2018 Dispatch & Logistics

Loan originator and processor.

Marketing our financial programs.

Person to person sales and service.

Managed a team of four representatives.

First party collections.

In-bound and out-bound call center environment.

Worked with customers to develop a plan to bring their loan balance current. Informed customers of the company's direct deposit policy. Helped customers compare the pros and cons between term, whole, and universal life insurance policies, providing detailed information that allowed them to make informed life insurance purchases.

Responded to 20-30 calls per day from customers and answered questions related to their policy coverage, benefits, premiums, etc. Familiar with annuities and 401k policies.

Helped two or three customers each day start and get through the claims process when they lost a loved one.

Ensured customers’ experiences in filing claims were as easy and as stress free as possible

Remote work experience for three years.

Filed insurance claims in the event of loss of a family member. Filed approximately 120 claims in my three year tenure.

Loan originator and processor. Processed two to six loans a day on average. Charged with ensuring our financial programs were successfully marketed to potential customers.

Engaged in person to person sales and customer relations. Managed a team of four representatives in which I oversaw their work to confirm documentation was done correctly .

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