Customer Service Life Insurance
Resume:
Alexander Ciresi
Customer Service
Representative
I am a self- motivated and highly driven individual who is client and customer service focused. My expertise is primarily in customer service and collections with over twenty years of experience. Throughout my career I have consistently provided excellent service with an upbeat personality, a very high level of professionalism, and respect.
General Diploma &
Certificate of Art
Bergen County Vocational Technical
School 2015
Available on request
EDUCATION
REFERENCES
Central Credit October 2018 - July 2019
Insurance Service Representative
Assistant Manager/Loan Processor
DXC Technology October 2019 - November 2021
EXPERIENCE
**********@*****.***
Portland, Tennessee
MILITARY
UNITED STATES NAVY
GAS TURBINE
MAINTENANCE
SPECIALIST
SKILLS
Highly proficient in Skip
Tracing.
Extensive proficiency in
Negotiation and Collection skills.
Customer service focused.
Basic knowledge of annuities,
whole and term life insurance,
death claims specialist, and
investments.
Microsoft Word, Excel,
PowerPoint, and Spreadsheets.
Proficient in Lynx, Latitude,
Boss, ILAS, Cross, Cyberlink,
Cyberlife, Watson, Repossession
Data Network, Mainframe,
Policy Lynk and AWD.
Advance Financial October 2017 - December 2018
Account Specialist
American Recovery Specialist October 2017 - December 2018 Dispatch & Logistics
Loan originator and processor.
Marketing our financial programs.
Person to person sales and service.
Managed a team of four representatives.
First party collections.
In-bound and out-bound call center environment.
Worked with customers to develop a plan to bring their loan balance current. Informed customers of the company's direct deposit policy. Helped customers compare the pros and cons between term, whole, and universal life insurance policies, providing detailed information that allowed them to make informed life insurance purchases.
Responded to 20-30 calls per day from customers and answered questions related to their policy coverage, benefits, premiums, etc. Familiar with annuities and 401k policies.
Helped two or three customers each day start and get through the claims process when they lost a loved one.
Ensured customers’ experiences in filing claims were as easy and as stress free as possible
Remote work experience for three years.
Filed insurance claims in the event of loss of a family member. Filed approximately 120 claims in my three year tenure.
Loan originator and processor. Processed two to six loans a day on average. Charged with ensuring our financial programs were successfully marketed to potential customers.
Engaged in person to person sales and customer relations. Managed a team of four representatives in which I oversaw their work to confirm documentation was done correctly .
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