Customer Service Call Center
Resume:
Melvena Simpson
customer service rep./**wpm typing
New York, NY 10031
adymx8@r.postjobfree.com
Custom Servuce Rep. inbound and
outbound calls in a heavy volume
call center.
Work Experience
UPS Package Handler
UPS
January 2018 to Present
Loading packages on trucks and taking packages out of mail bins. Scanning packages and putting them on a conveyor belt at a fast pace.
Sales Associate
Macy's - New York, NY
April 2016 to December 2017
On line Sales Associate. Doing the Customers shopping and packing the merchandise and having it ready for them when the pick it up.
Call Center Representative
KingtelServices - New York, NY
February 2011 to March 2016
Responsibilities
Incoming and outgoing calls. Heavy bound call center.When customers answered their questions on a timely basis.
Skills Used
Answered their questions based in the training that i received from my instructors. Receptionist
Haywards Real Estate Enterprise - New York, NY
August 1994 to January 2011
Answer phones filing and set up appointments for people looking for apartments. Secretary
State Insurance Fund - New York, NY
August 1991 to July 1994
Responsibilities
Answer phones, typed insurance letters to
various insurance brokers. Timekeeping and handed out payroll checks, and filing. Teacher's Assistant
Americorps
September 1985 to June 1988
Teacher's Assistant for the 4th and 5th Grade.
Correct Spelling and Math tests. Helped Students
with there reading assignments. Checked Homework Assignments and gave weekly spelling tests.
Administrative Assistant
YMCA of Greater New York - New York, NY
September 1982 to July 1984
Answer phones, typed letters and filing on a daily basis. Handled payroll. Set up the conference room for monthly meetings with the monthly itineraries. Housekeeper
Courtesy Inn Motel - Newark, NJ
April 1980 to July 1982
Clean room, strip beds and empty trash cans and clean bathrooms. Vacuum rooms and hallways. customer service rep.
1199 Seiu communications - New York, NY
UPS Driver Helper
UPS Freight - New York, NY
Responsibilities
Drivers Helper, I delivered and picked up envelopes and packages throughout New York City on a daily basis and did overtime when necessary.
Education
Data Entry Business English Keyboard Specialist
Betty Owen Secretarial School - New York, NY
1977 to 1979
secretarial studies certificate in Business administration Auxillary services for High School GED Diploma - New York, NY Skills
• Loading
• Unloading
• Food Prep
• General Labor
• Warehousing
• Picker Packer
• Customer service
• Phone etiquette
• Data entry (7 years)
• Typing (10+ years)
• Load & Unload
• Administrative Experience
• English
• Writing Skills
• Cold Calling
• Freight Experience
• Cleaning
• Customer support
• Teaching
• Proofreading
• Tutoring
• Front Desk
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