Customer Service High Net

KRUNAL DALAL

****, ****** **, ******, ** ***** 424-***-**** adymwi@r.postjobfree.com

PROFESSIONAL SUMMARY

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

SKILLS

• Sales Expertise

• Sales Presentation

• Business Development and Planning

• Profitability Assessments

• Revenue Generation

• Quality Assurance

• Time Management

• Reliable and Responsible

• Process Optimization

• After-Sales Support

WORK HISTORY

Store Owner, 10/2022 – 05/2023

Philly Pretzel Factory – 845 S 25th Street, Easton, PA 18045

• Maintaining high standards of customer service during high-volume, fast-paced operations.

• Verifying that prepared food met all standards for quality and quantity.

• Following food safety procedures according to franchisee policies and health and sanitation regulations.

• Reviewing job applications, hiring suitable candidates, conducting performance appraisals, submitting work registration forms, and forecasting staffing requirements. Hotel General Manager, 05/2019 - 09/2022

Patio Motel – 13815 S Normandie Ave, Gardena, CA 90249

• Established and upheld high standards, promoting great customer service and assistance to guests.

• Developed and implemented promotional strategies to increase occupancy.

• Analyzed and evaluated business data to identify opportunities for improvement.

• Provided exceptional service and assistance to guests upon check-in.

• Increased customer service ratings through personable service.

• Developed and implemented strategies to optimize operational efficiency and maximize profits.

• Provided services efficiently and with a high level of accuracy. Preferred Relationship Manager, 01/2018 - 04/2019

HDFC Bank, India – S Square Complex, Ellora Park, Vadodara

• Managed the High Net Worth Preferred & Imperia customers of the Bank.

• Achieved the Business targets assigned in terms of cross-selling, enhancing, and upgrading the High-Net-Worth relationships.

• Profiled Customers and provided financial products to meet customer needs.

• Ensured the highest levels of service to the High-Net-Worth customers.

• Provided financial planning & Investment Advise

• One point contact for all requirements of High-Net-Worth customers in the Branch Senior Business Manager, 03/2016 - 01/2018

Bank Of Baroda (IndiaFirst Life) – Suraj Plaza, Sayajiganj, Vadodara

• Primarily manage the sales team and drive strategy; planning and implementing the sales plan to achieve the desired sales objectives for the assigned Bank of Baroda branches.

• Relationship Management with assigned branch manager.

• Worked through various branches, developing cordial relations with bank staff and meet day to day sales

& service requirements.

• Internally co-ordination with Underwriting and Claims department. Retail Store Manager, 02/2013 - 03/2016

Vodafone – Shine Plaza, Gotri Rd, Vadodara

• Trained team members in successful strategies to meet operational and sales targets.

• Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.

• Established objectives to offer team members a clear roadmap to help the company achieve overall goals.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

• Assisted with hiring, training, and mentoring new staff members. Customer Service Associate, 02/2011 - 02/2013

Vodafone – Shine Plaza, Gotri Rd, Vadodara

• Kept detailed records of customer interactions to track and resolve issues quickly.

• Educated customers about billing, payment processing and support policies and procedures.

• Trained staff on operating procedures and company services.

• Solved problems with products and services by providing customers with technical support.

• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Increased efficiency and team productivity by promoting operational best practices. EDUCATION

Bachelors’ in Computer Application: 07/2013

Mahatma Gandhi Kashi Vidyapith University - Varanasi, Uttar Pradesh

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