PROFILE

Thank you for the opportunity to apply with your establishment. After review of your job description and company biography it is clear you are seeking a partner proficient in constructing concise ideas, effortlessly engaging a wide audience while retaining presence within the establishment. Given these requirements, I am confident together we will continue going above and beyond for our clients. Speaking to my lengthy experience in person to person relations, including my time as an in home support and setup Lead Expert with Enjoy Technology, a passion which requires vast amounts of interpersonal skills; I boast strong track records of not only positive feedback from clients but also peers whom speak to my talent for connections with individuals on both a personal and professional level.

I fostered pride in my growing business as Lead Expert with Enjoy Technology Incorporated; a company I am aware you may have never heard of as they are fairly new to the mobile technology stage. Ron Johnson having established this humble company in 2014, allowed flourish my ability for forging lasting bonds with Enjoyers, resulting my business thrive as it continues to do in my profession as a Professional Scribe. I am a dedicated leader with nine years of experience in written and vocal communications having gained skills which allowed my become detail-oriented, driven with proficiency in client engagement and concise wordplay; combining into a uniquely beautiful wordsmith.

It may be apparent upon overview of my resume the year-long gap in my work history. This is due to my involvement in a traffic accident wherein I was hit by a Peterbilt TT Semi-Truck as a pedestrian leading to my recovery thereafter lasting in excess of a year. Despite a seemingly tragic occurrence I recovered fully to regain my place as a courteous dependable self-starter; I aim to apply my exceptional communications background to exceed expectations required with your work opportunity. Within both my academic and professional life I am consistently praised as detail-oriented and dependable by my professors, leaders, and colleagues. Whether working on extracurricular or professional projects, proven team building skills are deployed within my workflow which I hope to leverage into this prestigious role with your company.

EXPERIENCE

Pro Scribe • Self-employed

March 2016 to Current

·Liaised with production companies, photographers, typographers, designers and printers.

·Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality.

·Coordinated news releases, media responses, press packets and placement of stories in national trade publications.

·Drafted and managed print, online and social media communications designed to promote company brand, image and values.

·Drafted speeches for company executives per 48hr timeframe.

·Completed proposals and set up contracts.

·Discussed marketing goals with clients to identify needs and articulate details to the marketing team.

Lead Expert • Enjoy Technology Incorporated

Lorton, Va • November 2019 - November 2020

·Ensure Mobile Store is prepped with all accessories needed for the day.

·Lead morning huddle relaying daily goals with Experts.

·Connect with Leader on Duty over daily expert goals.

·Check each van for concerns connecting with maintenance team.

·Deliver unforgettable client consults resulting in constant 10/10 ratings.

·Handle customer concerns as Leader.

·Follow-up with Enjoy House Leader on Duty with regards to any expert variances and/or concerns.

Expert • Apple Incorporated

Woodbridge, VA • May 2019 to November 2019

·Confidently connect with clients, uncovering a need and passion.

·Pair with onboarding specialists, guiding them through their initial journey.

·Curate personalized solutions, uniquely tailored to each guest.

·Recommend products based on an uncovered need.

·Maintain cleanliness of demo devices.

·Maintain accurate stock records.

·Oversee specialist intersections, providing feedback thereafter

Specialist • Sprint Nextel Company

Woodbridge, VA • November 2018 to March 2019

·Confidently connect with guests and build close relationships Educate guests on the different wireless plans that Sprint offers.

·Assist guests with solutions unique to their lives.

·Set up wireless services for 4-7 customers each day.

·Researched customer database to determine current plan and offer service options.

·Consistently met deadlines and requirements for all production work orders.

·Increased sales by 5% using expert knowledge of wireless products and services to help customers make selections.

Lead • The Cellular Connection, Verizon Wireless Incorporated

Columbia, MD • June 2016 to August 2017

·Lead weekly team meetings with team members to establish sales and customer retention goals.

·Resolved an average of 5 customer complaints per month regarding sales and service.

·Interviewed job candidates and made staffing decisions based upon store need, experience.

·Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

·Reported to district manager regarding all store and staff issues, financial goals and sales.

·Cooperated with staff and clients to achieve customer service goals and surpass team objectives.

·Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.

·Boosted sales by 10% by effectively cultivating customer rapport and delivering superior customer service.

Expert • The Cellular Connection, Verizon Wireless Incorporated

Dunkirk, MD • May 2015 to June 2016

·Delivered information on current store promotions, sales and special events to customers to help with purchasing decisions.

·Boosted sales numbers with proactive account servicing and diligent relationship-building.

·Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 95% success rate.

·Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.

EDUCATION

Bachelor of Applied Arts and Science - Digital Communications and Media

Bachelor of Applied Science - Psychology

Towson University

Baltimore, MD • 2017

·Graduated in Top 25% of Class

·Graduated with 3.74 GPA

·Minor in Behavioral Psychology

SKILLS

Copywriting E-mail Marketing Campaign

Sales Analysis Story Development

Superb Scribe Workflow Management

Relationship Building and Management Account Management

Graphics and Animation. Presentation and Facilitation

Enhanced Interpersonal Skills Healthily Competitive

Operations Team Oversight

Web Management Strong Written and Oral Communication

Landing Page Design Client Service

Digital Media Creation Excellent problem-solving abilities

Proficient SEO Practices Conflict Resolution

PowerPoint Presentations. Cleaver Headline/Tagline Usage

DAVIN CLINT SMITH, JR.

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