Adaire Darcel Sharp

adymvl@r.postjobfree.com 516-***-**** 516-***-****

Dedicated and energetic office administrative and customer service personnel. Excels at building client relationships to increase customer experience and satisfaction with the company. Detail oriented, able to easily organize work environments to increase production. Seeking to use extensive history of animal welfare work and office administration in an office or animal care position.

Areas of Expertise:

Data entry

Scheduling

Customer interactions and customer service

Financial record keeping

Bank deposits

High organization skills

Accounts payable

Multi-line phone systems

Medical billing

Program coordination

Youth outreach

Audio/visual equipment usage and maintenance

Exceptional written and verbal communicator

Self-starter, highly motivated

MS Office Suites – Word, Excel, Publisher, Outlook, and Access

TIMS Software

RECENT PROFESSIONAL EXPERIENCE

General Welding Westbury, NY

Order Processor Sep. 2010 – Present

Reviewed customer phone and email orders for accuracy and completeness prior to entering them into the system

Extensively utilized TIMS software to enter gas and hard goods orders for customers

Regularly proofread and corrected daily invoices and monthly statements to ensure records were balanced prior to distributing them to the necessary individuals

Accurately prepared bank deposits and delivered them safely to the bank for processing

Quickly responded to all customer problems and inquiries, answering their questions and resolving their issues in a timely manner

North Shore Animal League Port Washington, NY

Customer Service Representative Jan. 2009 – Sep. 2010

Professionally answered all calls on a multi-line system, gathering pertinent information to transfer the calls to the correct individual

Scheduled cat and dog admittances, ensuring proper personnel was on hand to handle incoming animals

Drafted and sent out letters to donors and volunteers to ensure relevant knowledge was received promptly

Accurately entered donor credit card information into the payment system so the facility could receive the funds necessary for its operation

Ann Taylor Loft Westbury, NY

Customer Service Representative Oct. 2007 – Sep. 2009

Warmly greeted each customer, offering personal assistance in finding items they were searching for

Analyzed the floor plan of displays, maintaining and adjusting them as needed to ensure they presented an optimal level of enticement and attractiveness to the customers

Regularly walked the floor to organize and clean, thereby creating a clean and friendly work environment for employees and customers

Unloaded and processed merchandise, verifying shipping manifests against invoices to reconcile orders

Sustainable Long Island (Non-Profit) Bethpage, NY

Administrative Assistant Nov. 2007 – Dec. 2008

Reviewed accounts payable while processing check requests and deposits to ensure records remained in balance

Extensively used MS Outlook to schedule meetings, thereby creating and organized work environment

Answered calls and forwarded them appropriately to executives and other employees

Served as an aide to the executives while completing numerous tasks with the use of MS Word and Excel

ADDITIONAL PROFESSIONAL EXPERIENCE

Penauille Servisair for Medicaid Transportation – Hicksville, NY – Sep. 2006-Nov. 2007

Customer Service Representative – coordinated and organized corporate events for client organizations and companies, assisted in medical billing, tracked expenses

Freeport Pride Incorporated – Freeport, NY – Jan. 2005-Nov. 2006

Community Service Organizer/Secretary – developed youth-step programs for pre-teen and teenage girls, communicated regularly with clients and donors, tracked funding and management costs

Long Island University – Brookville, NY – Sep. 2003-May. 2004

Audio-Visual Department – maintained AV equipment, assisted with broadcasting of campus events, duplicated equipment

Delaware North Parks Services – Wantagh, NY – May 2000-June 2003

Managerial Supervisor and Cashier – managed park opening and closing procedures, oversaw park funding and billing activities

Freeport Village Hall – Attorney’s Office – Freeport, NY – Feb. 2003-Aug. 2003

Office Intern – transcribed legal documents for one of the lawyers on staff, increased knowledge of proper legal decision implementation for the Freeport residents

The Gap – Westbury, NY – Nov. 2003-Apr. 2006

Customer Service Representative and Stock Organizer – maintained safety, cleanliness, and friendliness of work environment, aided customers in locating items, exponentially increased organization of the stockroom, prepared the store for regular inventory audits

EDUCATION

Liberal Arts Candidate – 2003-2005

Long Island University Brookville, NY

High School Diploma – 2003

Freeport High School Freeport, NY

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