Summary

Seeking work in a role where I can continue to foster and hone new traits as I grow within an organization. I know firsthand the importance of attentiveness work directly and having the ability to multitasking. I am committed to maintaining a professional relationship to increase work experiences. Experience

Customer Service and Sales Representative

Taste Buds Kitchen • Miami, FL

01/2023 - Present

answering sales calls and emails/followups

pitching team building events to corporations and securing events inventory and purchasing

maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

anwering customer telephone calls promptly and avoid on-hold wait times Police Dispatcher/911 Operator

City of Sunny Isles Beach • Sunny Isles Beach, FL

10/2022 - 04/2023

receiving 911 and non-emergency calls

entering criminal history checks, drivers license, and confirming warrants disseminate pre-arrival instructions to police and fire rescue maintain a calm demeanor in a highly stressful environment multitasking phones and police radio

answering telephone calls in a timely manner

Police Dispatcher/911 Operator

Town of Surfside • Surfside, FL

09/2011 - 10/2022

receive and dispatch emergency and non emergency calls over police radio multi-tasking phones, radios and in person

operating telephone and radio equiptment to recieve requests and reports from officers communicating pre-arrival instructions to responding personnel operating CAD system

Front Desk Security and Concierge

Elite Guard Security • Sunny Isles Beach, FL

12/2009 - 09/2011

greet visitors and guest upon arrival, offer assistance and answer questions to building rapport retention listening to complainant and filing reports

uphold property policy and procedures

maintaining a clean and organized work space

Sales Representative

Potamkin Honda • NORTH MIAMI BEACH, FL

07/2009 - 12/2009

greeting customers in the lot and showroom to answer questions about brand and inventory Jorge Villar

adymv5@r.postjobfree.com

786-***-****

Sunny Isles Beach, Fl

respond to customer inquiries over the phone or emails prepare purchased vehicle and inspect final delivery closing sales and overcoming objections

Aircraft Mechanic

United States Navy, USN • Great Lakes, IL

01/2009 - 12/2009

maintaining a safe working environment

operating power tools, gauges, replacing faulty equipment maintaing service logs up to date.

Certified 911 Public safety telecommunicator

City of Passaic • Passaic, NJ

12/2006 - 04/2009

routing calls for Police,Fire, EMS.

Monitoring Police and Fire radios to provide the assistance to responding personnel answering emergency and non-emergency calls

dispatching and coordinating emergency services

Sales Manager

Monaco Furniture Store • Passaic, NJ

09/1997 - 04/2009

Oversee all daily activity including employees, sales and deliveries. develope and maintain relationships with customers and suppliers resolve customer and employee conflicts. actively listening to concerns and finding middle ground maintaining complete documentation and records

negotiating with suppliers vendor and representatives Education

computers

Don Bosco Technical • Paterson, NJ

06/1997

Languages

Spanish; Castilian

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