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Call Center Business Development

Location:
Annapolis, MD, 21401
Posted:
July 31, 2023

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Resume:

Peter R. Holzinger

Annapolis, Maryland 410-***-**** adymuq@r.postjobfree.com

New Business Development and Sales

A hunter who uncovers new business, getting to the decision maker and taking sales from prospect through close, who

also deepens existing client relationships, leading to higher customer retention. Known for perseverance and desire

to generate demand and networking abilities. Seeking an organization that values a long term commitment and strong work ethic.

Strengths

Strategic Prospecting Coachable Community Outreach

Sales Force and Microsoft Office Outgoing Personality Exceptional at Follow up

Networking / Goal Orientated Superb Listener Business Development

PROFESSIONAL EXPERIENCE

Right Response Fundraising July 2020 – Present

Fundraising Specialist

Identifying non-profit organizations needing fundraising

Identify decision makers and market directly to them

Acquired two large regional accounts

Acquired one large national account first for company

Ullman Sails March 2019 – Sept 2019

Sail Consultant

Responsible for marketing our products to local sailors

Created database for company to market future products

Presented Ullman products and services through CRM tools

Assisted life long Ullman customers with detailed upgraded specs

Annapolis Performance Sailing March 2017 – February 2018

Customer Service Representative in busy call center environment

Managed incoming calls from sailors world-wide, and determined needed rigging services and replacement parts

Responsible for internet sales and international orders and delivery

Troubleshoot order returns and exchanges to achieve customer satisfaction

Acted as brand ambassador and added value to the overall customer experience

Contributed to overall marketing efforts by writing blogs, product reviews and noting new and innovative solutions and products

Rogue Wave Yacht Sales March 2016 – February 2017

Yacht Broker for a market-leading firm of 20 years

Responsible for working with high end clientele; negotiated purchase agreements and attended surveys

Successfully marketed service to company contacts through CRM tools

Exceeded Management’s first year expectations in sales volume

Completed Safety at Sea Seminar at United States Naval Academy

Increased company sales by 2.5 million dollars

Crusader Yacht Sales February 2015 – February 2016

Marketing buying and listing services to present and future yacht owners

Performed in-depth analysis of customer needs and financial capacity to determine what best fits their needs

Conducted extensive market research to determine what options exist in the current market

Negotiated purchase price with seller’s agent, scheduled and attended survey and closing after renegotiating survey results; exceeded company expectations as a first year Broker and was recruited by a top competitor

Increased company sales by over 1 million dollars in first year

Severn Savings Bank November 2013 – January 2015

Worked in a call center concentrating on local lending

Creatively marketed the Bank’s own resources via a portfolio product which created a niche in residential lending by avoiding onerous guidelines set forth by Fannie Mae, Freddie Mac and FHA

Worked with underwriting to close loans on or ahead of schedule

Marketed future services to realtors, builders and other referral sources via CRM tools

Averaged over 1 million dollars in closed volume per month

Residential Relief Foundation November 2012 – October 2013

Loan modification consultant in high volume call center environment

Consulted with dozens of at risk homeowner’s explaining their options to avoid foreclosure

Analyzed clients new financial situation and successfully modified their loans

Chesapeake Loss Mitigation, Owner January 2010 – October 2012

Used my extensive mortgage knowledge and personnel skills to assist and advise delinquent homeowner’s

who’s mortgages were in default

Designed loan modifications with the assistance of the lender to meet the needs of distressed homeowner’s

allowing them to avoid foreclosure and retain ownership with an affordable loan

Attained top producer status several times

Bank of America, Assistant Vice President November 2002 to July 2009

Originated mortgage loans and attained President’s Club

Averaged over 20 million dollars per year in closed sales volume

Established reliable referral network including realtors, builders, accountants and other professionals

Created and maintained a database to develop new business and leverage existing relationships

Consulted with wealthy bank clients to help navigate the rapidly changing lending environment

Worked closely with processors, underwriters and closers to ensure a quality customer experience

Skills

Microsoft Outlook, Power Point, Word, Excel. Type 40 words per minute

EDUCATION

Skidmore College, Saratoga Springs, New York, Bachelor of Science in Marketing



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