DESHERIA ANDERSON

**** ****** ****** *****

Lithonia, GA 30058

Cell: 770-***-****

Email: adymul@r.postjobfree.com

Executive Administrative Assistant/ Customer Care Specialist/ Financial Analyst

Profile Experience:

Demonstration of sustained high performance, management, and team leadership

Outstanding skills in analysis and strategic planning

Strong and effective verbal, visual, and written communication skills; proficient in editing/writing skills

Team Building

Excellent organizational and time management skills

Effectively manages strict deadlines, schedules and repetitive tasks

Experience in clear and effective communication; articulate and able to interrelate with people at all levels

Call Center Management Experience

Ethics & Integrity

Financial/Budget Analysis/Accounting

Attention to Detail w/Strong Follow-up

Tax Consultant/Tax Examiner

Project Management

Perform under minimal supervision and make independent decisions

Expert in using computer systems and standard software applications, to include but not limited to Reference Manager, Microsoft Access/Excel for tracking/data collection, Windows 7, 8 & 10, Windows XP, Microsoft Office Suite (MS Excel, MS Word, MS PowerPoint, and MS Outlook/Outlook

Strong logical thinking skills

Education:

Saint Leo University Atlanta, GA

Associate Degree - Accounting 2006

Georgia Medical Institute Atlanta, GA

Certificate – Medical Insurance Billing & Coding 2003

Professional Experience:

First Advantage Business Consulting, Atlanta, GA September 2019 - Present

Customer Care Representative

Promoted to Permanent Employee, September 2019.

I serve as subject matter expert and point of contact for issuances, guidelines, and policies for client background investigations

I evaluate the quality, effectiveness, and responsiveness of management services and identify areas for potential improvement

Provides support services to clients requesting fingerprints, drug tests, driver qualifications and potential new staff background checks

I analyze and evaluate management practices and administrative operations of the Customer Care Team

I evaluate the quality, effectiveness, and responsiveness of management services and identify areas for potential improvement

I interface with and provide daily support to over 100+ staffing and client levels supporting federal, contract and public staffing

Provides conflict resolution for complex issues

Provide consultative assistance with strategic communications and financial planning activities

Contribute to developing and executing communications strategies, including crises management, executive communications, leadership, and change management for the team

Develop work plans for implementation of preparedness activities and ensures submission and review of all required progress reports

Perform a range of statistical analysis involving complex mathematical problems or modeling techniques to assist with driving accurate communications for external client/entities

I analyze business practices within the department and develop standard operating procedures for procurement of office supplies and equipment

Based on the evaluation of the historical data, I make recommendations to improve staff productivity

I prepare clear and effective reports for management that includes pivot tables and charts detailing the implementation of the recommendations and the results-orientated effects.

Assist with special projects as required

Agape Tax & HR Services, Snellville, GA August 2019 – Present

Business Partner

Tax Consultant/ Tax Preparer

Prepare monthly and annual tax reports for small business and individual clients

Analyze tax law regulations to find potential deductions and recognize any deficiencies

Review the companies tax returns on a regular basis and prepared them for audits if needed.

Maintains positive relationships with clients, handle client phone calls and emails

Manage client flies and reports using the relevant software, including QuickBooks and Tax Act.

Prepare complex reports, narratives, and justifications related to the budgetary process, monitor and track acquisitions and procurement for accuracy

Ensured Confidentiality of client information

Diversant, LLC, Atlanta, GA

Contractor - First Advantage September 2018 - September 2019

Customer Care Representative

Served on the customer care team managing the day-to-day operations an administrative function to ensure customer care effectiveness

I served as a liaison for CSR Team by translating program needs into technical requirements. I coordinated day-to-day efforts on the projection of operating programs for actual and potential effectiveness in achieving planned goals and objectives

I prepared and finalized memos, transmittal letters, management reports, requests for information and various documentation in reference to organizational policies and procedures.

Analyzed and resolved processing exceptions in a timely manner

I developed standard operating procedures for CSR administrative and management requirements. I provided advice and assistance to management and program officials on administrative policies and procedures.

Paramount Staffing, Atlanta, GA

Data Entry Clerk January 2018 - March 2019

Managed invoicing for all corporate accounts

Processed mortgage invoicing

Standardized processes of investigating claim discrepancies and rejections and expediting resolution of outstanding claims

Confirmed claim submissions adhere to policy requirements, including current codes and proper documentation to support procedures.

Vodafone, Atlanta, GA

IT Helpdesk Analyst: Wipro July 2015 – July 2016

Responded to calls from Business Clients regarding activation and troubleshooting cellular services and devices

I serve as subject matter expert to assist clients with inbound call resolution and training

Provided training for on-boarding new staff

Created Job Aids and assisted with training to create a SharePoint presentation to ensure new staff ability to preform job

Created Desktop Job Aids for Agent’s to save on their desktop

Jackson Hewitt Tax Services, Inc., Metro Atlanta April 2008 – May 2015

Area Operations Manager - Tax Expert

Prepared individual and business income tax; maintained files; Issued Refund Checks

Supervisor and Trained 4 tax preparers

Open/closed store location; process time sheets

FedEx Office

Retail Consultant October 2006 – April 2008

Processed printing jobs for personal and business clients

Processed FedEx Shipping and Receiving for domestic and international

Managed sales floor to assist customers on open computers

Provided excellent customer service

Internal Revenue Service, Atlanta, GA

Lead Tax Examiner October 1988 – June 2006

Responded to taxpayer phone calls in call center

Processed collections for personal and business income tax

Researched and Assessed taxpayers accounts where discrepancies have been reported

Investigated and pursued delinquent accounts to include sending delinquent notices

Worked with taxpayer on how to bring account current before referring to external collection agency

Made recommendations on whether to file a lien/release lien and file out of state liens through Secretary of State Office

Set up and monitored payment plans and process payments

Discussed and explained various tax forms, laws and policies with taxpayers and their representatives

Interpreted and applied Federal/State tax codes for personal busines and corporate taxes

Communicated with taxpayers in writing and by phone for various reasons including to clarified assessments made again them

Identified tax issues during the preparation process; Excellent problem-solving skills to reconcile accounts

Performed research to correct and/or make adjustments to tax accounts and/or registrations

Established rapport and effectively communicate with internal and external offices to provide budgetary and contractual support and resolution

References Available Upon Request

Contact this candidate